Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 144
  • Last Modified:

BCM450 Hunt Group / Ring Group routing ?

I'm trying to get the logic down and see if this is possible with our BCM450 system.

The incoming call is supposed to basically do the following:

Incoming Call  ->
 -- Ring Extensions 3401,3402,3405 (2 times)

If no answer, ring the same plus 3400
 -- Ring Extensions 3401,3402,3405,3400 (2 times)

If no answer, ring reception desk at 0


is this at all possible?  would this be a hunt group searching through the defined ring groups ?
0
Eric
Asked:
Eric
1 Solution
 
PhonebuffCommented:
Eric,

The US ring cadence is usually 2 on, 4 off[, repeat]. So the total time is 6 seconds per ring. For 2 rings, use 2x6=12 seconds.    That's not much time to stop what you are doings and answer a phone --

In Asterisk we would have  ring group 1 that times out after n seconds (Rings) and goes to Ring Group 2, which in turn would time out and go to the Operator.

Not sure about the BCM450.
0
 
EricAuthor Commented:
gotcha.. thanks for this, that might work with the ring groups.
0

Featured Post

Sign your company up to try the MB 660 headset now

Take control and stay focused in noisy open office environments with the MB 660. By reducing background noise, you can revitalize your office and improve concentration.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now