Solved

Salesforce email relay to Office 365

Posted on 2016-08-25
6
68 Views
Last Modified: 2016-09-24
I am hoping to get this setup without having to setup an internal IIS SMTP server.  Does anyone know the procedure for getting this setup correctly?

Currently when sending email from salesforce it is sent on behalf of the user.  All users have Office 365 mailbox.  I have configured a connector in Office 365 which allows it to work when sending email to company users but when sending to external it fails.
0
Comment
Question by:Minot
  • 3
  • 3
6 Comments
 
LVL 16

Expert Comment

by:FOX
ID: 41770403
In your office 365 admin center you have to create CONTACTS for your external users with their email addresses.  Once done you will be able to send to those contacts.
0
 

Author Comment

by:Minot
ID: 41781684
Is there any other way besides creating contacts?  We are talking potentially thousands of contacts.  Thanks
0
 
LVL 16

Expert Comment

by:FOX
ID: 41781698
Did you test with one external email set up as a contact in O365 to verify if that worked? You can do a bulk import of the contacts into o365 with powershell and a .csv file.
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
LVL 16

Expert Comment

by:FOX
ID: 41781702
0
 

Accepted Solution

by:
Minot earned 0 total points
ID: 41805450
Not sure what fixed this.  I had originally followed these instructions and it did not work for external users.  I went back a few weeks later and re-enabled relay without changing anything else and it worked.  So the below link may be correct.  Thanks for the help.

https://www.cirrusinsight.com/blog/setting-up-email-relay-for-salesforce-with-office-365
0
 

Author Closing Comment

by:Minot
ID: 41813569
The link provided was the answer.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
Cloud-based technologies and services will continue to grow in popularity in 2017 thanks to the simple, scalable and cost-effective solutions they deliver. Here are three areas where cloud adoption is poised to really take off.
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

930 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now