Solved

Diskpart on new HP Probook 650 G2 won't recognize USB thumb drives

Posted on 2016-08-25
6
427 Views
Last Modified: 2016-08-31
I am trying to do the following with a brand new, out of the box, HP Probook 650 G2 laptop.

I built an image using AIK about a year ago. To install the image I boot the laptop to WIndows PE via usb thumb drive that is formatted Fat32. Once it boots into Windows PE I attach another USB thumb drive that has the .wim image on it and is formatted NTFS (image is over 10GB in size). The issue is when I go in to Diskpart and then do a list disk and it shows only the internal hard drive. It doesn't show the drive I booted with (WinPE) nor does it show the drive where I have the image.

I have used this method on other HP laptops (HP EliteBook Revolve 810 and HP EliteBook Folio 1040 G1 ) that have the newer SSD's where they are like a chip instead of your standard looking drive. This particular laptops model is M.2 solid state form factor. I don't think the drive has anything to do with my issue though. I think something in the BIOS is set wrong or no longer supports this method.

If I plug both USB thumb drives in at boot up and go into the BIOS one of them will show under the UEFI boot section and the other in the Legacy boot section. Each time I reboot they show a little differently. Sometimes they will swap places, other times only one will show in both and the other no where. I have disabled UEFI and it made no difference. I am not sure why it would boot into Windows PE yet diskpart not even see the drive it is running off of let alone the one with the image. While testing I booted into the HP Factory install of Windows and plugged both drives in and Windows saw them both.

Any ideas on why I cannot get diskpart to see both drives? I am dead in the water and have 6 of these I need to image and get out. Thanks!
0
Comment
Question by:jchillari
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 17

Expert Comment

by:pjam
ID: 41770914
Are they plugged into USB3?  May need to install those drivers first f so.
0
 
LVL 31

Expert Comment

by:Scott C
ID: 41770917
Are the USB ports you're putting the thumb drives into 3.0?  Might be a driver issue.

You might want to try looking at legacy USB support or something like that in the BIOS.
0
 

Author Comment

by:jchillari
ID: 41770929
According to the specs here is what they have listed for the USB ports: Interfaces USB-C ¦ 2 x USB 3.0

Both the Windows PE and image USB drives are 2.0 but as a test earlier I plugged in a 3.0 USB stick with one file on it and diskpart still did not see that drive.

If it doesn't see the 3.0 USB do you think I still need to install the drivers pjam mentioned?

I have gone through the bios a thousand times and the only Legacy setting I can change is under Boot Order and I have that enabled and UEFI disabled.
0
The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

 
LVL 31

Accepted Solution

by:
Scott C earned 250 total points
ID: 41770944
Yes.  In the computers I've worked with USB 3.0 ports aren't usable until the drivers are loaded.
0
 
LVL 92

Assisted Solution

by:nobus
nobus earned 250 total points
ID: 41771277
0
 

Author Comment

by:jchillari
ID: 41778366
Thanks for the suggestions. I ended up just pulling the internal SSD and swapping it into an older HP that allowed me to boot with both drives so I could apply my image. Hopefully I can find a dock for this style SSD so I can image without having to boot off the laptop.
0

Featured Post

The Ultimate Checklist to Optimize Your Website

Websites are getting bigger and complicated by the day. Video, images, custom fonts are all great for showcasing your product/service. But the price to pay in terms of reduced page load times and ultimately, decreased sales, can lead to some difficult decisions about what to cut.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I use more than 1 computer in my office for various reasons. Multiple keyboards and mice take up more than just extra space, they make working a little more complicated. Using one mouse and keyboard for all of my computers makes life easier. This co…
Concerto Cloud Services, a provider of fully managed private, public and hybrid cloud solutions, announced today it was named to the 20 Coolest Cloud Infrastructure Vendors Of The 2017 Cloud  (http://www.concertocloud.com/about/in-the-news/2017/02/0…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

691 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question