Solved

IE 11 Won't open

Posted on 2016-08-25
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Last Modified: 2016-09-17
Laptop computer running Windows 7 Pro 64 bit. Suddenly, beginning this morning, IE 11 will not open. I have clicked on the taskbar icon, the desktop icon, the start menu icon and the .exe file in the program folder with the same result - absolutely nothing. The icon changes as though the program will open but it doesn't. I have gone into the list of updates from Control Panel and when I try to uninstall it I get the message that is in the attached image. Here is what I have tried -

1)  "netsh winsock reset"
2) I ran the SystemUpdateReadiness (Windows6.1-KB947821-v34-x64.msu)
3) Tried running it from safe mode
4) ran FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart"  -- from a command prompt. If ran and said it was successful but nothing changed.
5) I have run virus and malware scans with no luck.
6) Tried running IE as administrator

None of this worked.

Please advise.

Thank you!

Robert
uninstall-error.jpg
0
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Question by:Robert Ehinger
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18 Comments
 
LVL 96

Expert Comment

by:Experienced Member
ID: 41770954
Open Programs and Features, Windows Features, and remove (disable) IE. This forces a restart, so do that. Then go back and enable IE. This forces a restart again.

Does IE open now?
0
 
LVL 7

Expert Comment

by:Scobber
ID: 41771341
Run all these in order run each twice as described
FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart"
FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart"

Open in new window

reboot
FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*10.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart"
FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*10.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart"

Open in new window

reboot
FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*9.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart"
FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*9.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart"

Open in new window

reboot

this should downgrade you all the way to IE8
the FORFILES way will only remove one version in favour for another. and you cannot completely remove IE

Once that's done run
 inetcpl.cpl 

Open in new window

navigate to the advanced tab and click the reset button
restart your computer and reinstall IE from
https://support.microsoft.com/en-us/products/internet-explorer
0
 

Author Comment

by:Robert Ehinger
ID: 41771587
"Open Programs and Features, Windows Features, and remove (disable) IE."
The Windows Features window does not populate

"Run all these in order run each twice as described"
I ran the first command twice and got the message that it was successfull but what I ran the other 2 commands the result was IE10 and IE 9 could not be found.
I ran the inetcpl.cpl command and the Internet Options window did open and I did the reset. Then I tried to download and reinstall IE 11 from the link and the message was a more recent version of IE is on my computer.
0
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LVL 96

Assisted Solution

by:Experienced Member
Experienced Member earned 166 total points (awarded by participants)
ID: 41771593
The Windows Features window does not populate

Did you wait? It can take a couple of minutes to populate.

If the machine is messed up (looks like it), run a Windows 7 Repair Install from the Windows 7 DVD.

http://www.sevenforums.com/tutorials/3413-repair-install.html
0
 
LVL 7

Expert Comment

by:Scobber
ID: 41771601
When you start IE now, what version do you have, click the cog and then click about internet explorer

If all went to plan above, you should find yourself with IE8
0
 

Author Comment

by:Robert Ehinger
ID: 41771632
Yes, I did wait for the Features to populate. I am well aware that it can take a few minutes.

IE still does not start.
0
 
LVL 96

Expert Comment

by:Experienced Member
ID: 41771639
So something has messed up the computer and you need to repair the installation
0
 
LVL 7

Assisted Solution

by:Scobber
Scobber earned 167 total points (awarded by participants)
ID: 41771641
ok,
open your c:\program files\internet explorer

are these files present   (attached image)?



64 bit
dism /online /disable-feature /featurename:featureInternet-Explorer-Optional-amd64

Open in new window

32 bit
dism /online /disable-feature /featurename:featureInternet-Explorer-Optional-x86

Open in new window


Do this from a elevated command prompt, i.e right click run as admin

now reboot and when you log back on, re-enable IE

64 bit
dism /online /enable-feature /featurename:featureInternet-Explorer-Optional-amd64

Open in new window

32 bit
dism /online /enable-feature /featurename:featureInternet-Explorer-Optional-x86

Open in new window


you probably need to reboot again,
check your IE version and use the IE11 installer again
ie.PNG
0
 
LVL 96

Expert Comment

by:Experienced Member
ID: 41771645
I think the problems are deeper than just IE 11 (I know that was the original question).
0
 

Author Comment

by:Robert Ehinger
ID: 41771679
All those files are present and the commands didn't change anything. I think John may be right that there is more than just an IE problem. I can't run chkdsk, it won't boot into safe mode and there are no restore points.
0
 
LVL 7

Expert Comment

by:Scobber
ID: 41771684
Can you run sfc /scannow
0
 

Author Comment

by:Robert Ehinger
ID: 41771686
I have run it twice and it finds corrupted files but doesn't fix the problem.
0
 
LVL 7

Expert Comment

by:Scobber
ID: 41771690
Usually you need your Windows disk in the drive  for it to try to fix

Another one to do is

Dism /online /cleanup-image /check-health

Dism /online /cleanup-image /restore-health
0
 
LVL 96

Expert Comment

by:Experienced Member
ID: 41771696
DISM might work, but that is really for Windows 8 / 10 . It does not work on most Windows 7 machines I have serviced.

Try it to see if it works.
0
 
LVL 18

Accepted Solution

by:
web_tracker earned 167 total points (awarded by participants)
ID: 41772546
It really sounds like the os is corrupted instead of wasting more time I would either try the repair if that does not work back up the os and do a full reinstall. Do you use other browers beside IE, such as chrome or firefox? If so do they work?
0
 

Author Comment

by:Robert Ehinger
ID: 41774597
Once I get the go ahead from the end user I hope to reimage this laptop. I am currently backing up all his data.
0
 

Author Comment

by:Robert Ehinger
ID: 41796207
After backing up data I reimaged the laptop and now everything works as it should.
0

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