Solved

My laptop wont roam

Posted on 2016-08-25
9
49 Views
Last Modified: 2016-08-29
I have a cisco wireless environment using 5520 wireless controllers and 3702 access points.  For some reason my laptop wont roam between access points.  

Does anyone have any idea way
0
Comment
Question by:nh6we
  • 4
  • 2
  • 2
  • +1
9 Comments
 
LVL 21

Expert Comment

by:Jakob Digranes
ID: 41770978
roaming is always decided by client. Try updating driver for NIC if not done already.
Any other clients having problem?

802.1X authentication for wireless?
0
 

Author Comment

by:nh6we
ID: 41770980
No, the only devices currently are laptops
0
 
LVL 45

Expert Comment

by:Craig Beck
ID: 41770992
Are you using RADIUS to authenticate clients though, or are you using PSK?
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 

Author Comment

by:nh6we
ID: 41770995
Clients are using radius
0
 
LVL 18

Expert Comment

by:Akinsd
ID: 41771058
Check your thresholds and policies
Also, do a heat map to determine the coverage.

You situation may be a case where the signal never fell below threshold and hence no need to roam based on the policy. It may also indicate that the access points are too close to one another

Options, relocate APs based on heat map or play around with the power level the controller assigns to the APs

Check your RRM settings
http://www.cisco.com/c/en/us/td/docs/wireless/controller/7-0/configuration/guide/c70/c70rrm.html
0
 
LVL 45

Accepted Solution

by:
Craig Beck earned 500 total points
ID: 41771099
Can you screenshot the Wireless -> Access Points -> All APs and the Wireless -> Access Points -> Radios -> 802.11b/g/n pages from the WLC, please?
0
 

Author Comment

by:nh6we
ID: 41771150
Attached are both 2.4 and 5GHz.   Appreciate the help
5G.docx
24ghz.docx
0
 
LVL 18

Expert Comment

by:Akinsd
ID: 41771158
See the highlighted sections on the attached image
That's the info Craig was asking for.
You'll be able to see the power levels your APs are running on there
EE.jpg
1
 

Author Closing Comment

by:nh6we
ID: 41775218
Thanks for the help.  As it turned out, I was running a post deployment survey and I forgot to reset/end my survey application.  After I did that, the roaming worked fine.
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article is a step by step guide on how to create a basic PTP link using Ubiquiti airOS devices. This guide can be used on the following Ubiquiti AirMAX devices. Nanostation, Bullets, AirBridge, Nanobeam, NanoBridge to name a few. Please review …
This paper addresses the security of Sennheiser DECT Contact Center and Office (CC&O) headsets. It describes the DECT security chain comprised of “Pairing”, “Per Call Authentication” and “Encryption”, which are all part of the standard DECT protocol.
This Micro Tutorial will show you how to maximize your wireless card to its maximum capability. This will be demonstrated using Intel(R) Centrino(R) Wireless-N 2230 wireless card on Windows 8 operating system.
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question