My laptop wont roam

I have a cisco wireless environment using 5520 wireless controllers and 3702 access points.  For some reason my laptop wont roam between access points.  

Does anyone have any idea way
nh6weAsked:
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Craig BeckConnect With a Mentor Commented:
Can you screenshot the Wireless -> Access Points -> All APs and the Wireless -> Access Points -> Radios -> 802.11b/g/n pages from the WLC, please?
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Jakob DigranesSenior ConsultantCommented:
roaming is always decided by client. Try updating driver for NIC if not done already.
Any other clients having problem?

802.1X authentication for wireless?
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nh6weAuthor Commented:
No, the only devices currently are laptops
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Craig BeckCommented:
Are you using RADIUS to authenticate clients though, or are you using PSK?
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nh6weAuthor Commented:
Clients are using radius
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AkinsdNetwork AdministratorCommented:
Check your thresholds and policies
Also, do a heat map to determine the coverage.

You situation may be a case where the signal never fell below threshold and hence no need to roam based on the policy. It may also indicate that the access points are too close to one another

Options, relocate APs based on heat map or play around with the power level the controller assigns to the APs

Check your RRM settings
http://www.cisco.com/c/en/us/td/docs/wireless/controller/7-0/configuration/guide/c70/c70rrm.html
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nh6weAuthor Commented:
Attached are both 2.4 and 5GHz.   Appreciate the help
5G.docx
24ghz.docx
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AkinsdNetwork AdministratorCommented:
See the highlighted sections on the attached image
That's the info Craig was asking for.
You'll be able to see the power levels your APs are running on there
EE.jpg
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nh6weAuthor Commented:
Thanks for the help.  As it turned out, I was running a post deployment survey and I forgot to reset/end my survey application.  After I did that, the roaming worked fine.
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