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Public Folder Contacts Not Showing Using Office 365 OWA

Posted on 2016-08-25
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Last Modified: 2016-10-04
Is anyone experiencing an issue with public folder contacts not showing in Office 365 OWA?

Added contacts public folder in O365 OWA and folder name shows but not the contents.  However, seeing this message...

"Your request can't be completed right now. Please try again later."

After two days, the message is the same--in several different browsers as well.

Permissions are set and can view without issue using Outlook client.

Public-Folder-O365-OWA-Issue-1.png
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Question by:Todd Nelson
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6 Comments
 
LVL 43

Expert Comment

by:Vasil Michev (MVP)
ID: 41771224
Seems to work fine here. Did you add the PF to Favorites?
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LVL 16

Author Comment

by:Todd Nelson
ID: 41772010
Vasil,

Yes.  In fact, if the PF is a calendar type folder then it gets added to the Calendar section in O365 OWA; and if the PF is a contact type folder then it gets added to the People section (as shown in the picture that was provided in the orginal question).
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LVL 15

Expert Comment

by:Edwin Hoffer
ID: 41787582
Hello  Todd Nelson

Use the below steps to show the public folder contacts in Office 365 OWA
1. Within Outlook 2013, click on People at the bottom of the screen.
2. On the left panel, right click on Frequent Contacts (or other desirable contact list ) and click "Properties".
3. At the top of the new window, click "Outlook Address Book".
4. Check the box beside "Show this folder as an e-mail Address Book". Click "OK".

Your chosen contact list should now appear in the address book.

Thanks and Regards
Edwin Hoffer
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LVL 16

Author Comment

by:Todd Nelson
ID: 41787939
The Outlook client works without issue, as I stated in the original question.  The issue is in O365 OWA when adding public folder favorites.  It appears that after contacting support, viewing contacts after adding a contact-type public folder is a known issue but is not effecting everyone and is not resolved yet.
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LVL 16

Accepted Solution

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Todd Nelson earned 0 total points
ID: 41822635
This was odd and, with the assistance of Microsoft, has been resolved now.

There were only a few experiencing the issue.  The resolution was fairly simple.

The issue with opening PF contacts in O365 OWA was actually caused by Outlook users with the same folders open in the client.  Essentially, Microsoft had us disconnect or close the public folders in the Outlook client, wait 15 minutes, and then in O365 OWA re-add the PF contacts.  The folder opened without any other issues.

For good measure, we tested and were able to replicate the issue.  And then resolve it again with the same tasks.
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LVL 16

Author Closing Comment

by:Todd Nelson
ID: 41827692
Worked with Microsoft to resolution.
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