Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

OSX El Capitan Word 2016 PowerPoint 2016 Excel 2016

Posted on 2016-08-25
5
Medium Priority
?
107 Views
Last Modified: 2016-09-23
When opening Word / Excel / PowerPoint 2016 documents on iMac we get the following error "user does not have access privileges when opening blah blah documents"  

I have tried deleted com.microsoft.office.plist
Installed all necessary updates on Office
Run a repair from the cmd line in El Capitan

Error still persists.
0
Comment
Question by:Peterson50
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 30

Accepted Solution

by:
serialband earned 1000 total points (awarded by participants)
ID: 41771166
What are the permissions of your /Applications/Microsoft\*

ls -ld /Applications/Microsoft\*
0
 
LVL 38

Assisted Solution

by:Gerwin Jansen, EE MVE
Gerwin Jansen, EE MVE earned 500 total points (awarded by participants)
ID: 41771247
Where are the Office documents located? Is this about one user on one iMac or more users? Did this work before, did you change anything maybe?
0
 
LVL 18

Assisted Solution

by:xtermie
xtermie earned 500 total points (awarded by participants)
ID: 41771757
Can you open these files if your copied directly to your new folder on the desktop shows?
Alternative is to create a series new folders on your iMac and copy & paste from the cloud to your device.  I have seen this sort of issue before when a file is created using the FAT on Windows and then transfers to the Mac and cannot open.

Find out from your supplier why the Knowhow Cloud is denying you access to your documents.
0
 

Author Comment

by:Peterson50
ID: 41775682
I've tried copying to various places and the problem is the same.  I've downloaded them from emails and then copied them to external drives which the user has full permissions to.
In regard to the applications folder and the Microsoft apps the permissions are was follows
system read and write
admin read and write
everyone read only
0
 
LVL 18

Expert Comment

by:xtermie
ID: 41812158
Good comments and recommendations provided by experts
0

Featured Post

Prepare for your VMware VCP6-DCV exam.

Josh Coen and Jason Langer have prepared the latest edition of VCP study guide. Both authors have been working in the IT field for more than a decade, and both hold VMware certifications. This 163-page guide covers all 10 of the exam blueprint sections.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to use a set of graphical playing cards to create a Draw Poker game in Excel or VB6.
This article shows how to get a list of available printers for display in a drop-down list, and then to use the selected printer to print an Access report or a Word document filled with Access data, using different syntax as needed for working with …
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…

721 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question