Solved

OSX El Capitan Word 2016 PowerPoint 2016 Excel 2016

Posted on 2016-08-25
5
57 Views
Last Modified: 2016-09-23
When opening Word / Excel / PowerPoint 2016 documents on iMac we get the following error "user does not have access privileges when opening blah blah documents"  

I have tried deleted com.microsoft.office.plist
Installed all necessary updates on Office
Run a repair from the cmd line in El Capitan

Error still persists.
0
Comment
Question by:Peterson50
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 29

Accepted Solution

by:
serialband earned 250 total points (awarded by participants)
ID: 41771166
What are the permissions of your /Applications/Microsoft\*

ls -ld /Applications/Microsoft\*
0
 
LVL 38

Assisted Solution

by:Gerwin Jansen, EE MVE
Gerwin Jansen, EE MVE earned 125 total points (awarded by participants)
ID: 41771247
Where are the Office documents located? Is this about one user on one iMac or more users? Did this work before, did you change anything maybe?
0
 
LVL 18

Assisted Solution

by:xtermie
xtermie earned 125 total points (awarded by participants)
ID: 41771757
Can you open these files if your copied directly to your new folder on the desktop shows?
Alternative is to create a series new folders on your iMac and copy & paste from the cloud to your device.  I have seen this sort of issue before when a file is created using the FAT on Windows and then transfers to the Mac and cannot open.

Find out from your supplier why the Knowhow Cloud is denying you access to your documents.
0
 

Author Comment

by:Peterson50
ID: 41775682
I've tried copying to various places and the problem is the same.  I've downloaded them from emails and then copied them to external drives which the user has full permissions to.
In regard to the applications folder and the Microsoft apps the permissions are was follows
system read and write
admin read and write
everyone read only
0
 
LVL 18

Expert Comment

by:xtermie
ID: 41812158
Good comments and recommendations provided by experts
0

Featured Post

Increase your protection from Zero Day threats!

Running two Antivirus' is never a good idea.
Taking advantage of Multiple Security layers on the other hand can often save your hide.
See which top notch security software brands have been proven to happily coexist together.
Reduce your chances of becoming a statistic.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to get Spreadsheet Compare 2016 working with the 64 bit version of Office 2016
This article describes a serious pitfall that can happen when deleting shapes using VBA.
This video shows where to find templates, what they are used for, and how to create and save a custom template using Microsoft Word.
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question