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some emails, messages, pics missing in conversations in outlook 2010

Hello, I have a strange problem going on in my environment. we have exchange 2010 and outlook 2010. some users are complaining that some of their emails/ messages/ pics are missing from email conversations. i have already checked our mail firewall, and it is not blocking anything. any suggestions to resolving this issue will be greatly appreciated. Please help.
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Newguy 123
Asked:
Newguy 123
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1 Solution
 
John HurstBusiness Consultant (Owner)Commented:
For a user missing emails, open Outlook for this user and then, on another nearby computer (your laptop), open Outlook Web Access. If the missing email missing from OWA?
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Newguy 123Author Commented:
hello i have checked and no. the full email is present in OWA. The email comes through, but the subject is blank. however in OWA, the subject present. so what could be blocking thw subject of the email? Please let me know if anyone has any ideas.
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Newguy 123Author Commented:
sorry by 'subject' i dont mean the subject field, i'm reffering to the actual message contained in the email.
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John HurstBusiness Consultant (Owner)Commented:
Take one user and try three things

1. Delete and remake the Outlook Profile (Control Panel , Mail) . Restart and test.

2. Uninstall Office, restart, install Office and test

3. Make a new, test Windows User Profile (Account) . Log into the new Windows Account , set up Outlook and test
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Newguy 123Author Commented:
an important thing the user just told me is that this only happens when she recieves an email for 2 specific vendors. all other emails from every other source load fine.
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John HurstBusiness Consultant (Owner)Commented:
Outlook does not discriminate by email source and never has, except:

1. The email or part of it is considered to have a virus or in some other way to be an issue.
2. The attachment may be too large.
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