Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

some emails, messages, pics missing in conversations in outlook 2010

Posted on 2016-08-25
6
21 Views
Last Modified: 2016-09-05
Hello, I have a strange problem going on in my environment. we have exchange 2010 and outlook 2010. some users are complaining that some of their emails/ messages/ pics are missing from email conversations. i have already checked our mail firewall, and it is not blocking anything. any suggestions to resolving this issue will be greatly appreciated. Please help.
0
Comment
Question by:Newguy 123
  • 3
  • 3
6 Comments
 
LVL 93

Expert Comment

by:John Hurst
ID: 41771160
For a user missing emails, open Outlook for this user and then, on another nearby computer (your laptop), open Outlook Web Access. If the missing email missing from OWA?
0
 

Author Comment

by:Newguy 123
ID: 41771938
hello i have checked and no. the full email is present in OWA. The email comes through, but the subject is blank. however in OWA, the subject present. so what could be blocking thw subject of the email? Please let me know if anyone has any ideas.
0
 

Author Comment

by:Newguy 123
ID: 41771945
sorry by 'subject' i dont mean the subject field, i'm reffering to the actual message contained in the email.
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 
LVL 93

Accepted Solution

by:
John Hurst earned 500 total points
ID: 41771965
Take one user and try three things

1. Delete and remake the Outlook Profile (Control Panel , Mail) . Restart and test.

2. Uninstall Office, restart, install Office and test

3. Make a new, test Windows User Profile (Account) . Log into the new Windows Account , set up Outlook and test
0
 

Author Comment

by:Newguy 123
ID: 41772017
an important thing the user just told me is that this only happens when she recieves an email for 2 specific vendors. all other emails from every other source load fine.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41772019
Outlook does not discriminate by email source and never has, except:

1. The email or part of it is considered to have a virus or in some other way to be an issue.
2. The attachment may be too large.
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question