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some emails, messages, pics missing in conversations in outlook 2010

Posted on 2016-08-25
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Last Modified: 2016-09-05
Hello, I have a strange problem going on in my environment. we have exchange 2010 and outlook 2010. some users are complaining that some of their emails/ messages/ pics are missing from email conversations. i have already checked our mail firewall, and it is not blocking anything. any suggestions to resolving this issue will be greatly appreciated. Please help.
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Question by:Newguy 123
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Expert Comment

by:John Hurst
ID: 41771160
For a user missing emails, open Outlook for this user and then, on another nearby computer (your laptop), open Outlook Web Access. If the missing email missing from OWA?
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Author Comment

by:Newguy 123
ID: 41771938
hello i have checked and no. the full email is present in OWA. The email comes through, but the subject is blank. however in OWA, the subject present. so what could be blocking thw subject of the email? Please let me know if anyone has any ideas.
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Author Comment

by:Newguy 123
ID: 41771945
sorry by 'subject' i dont mean the subject field, i'm reffering to the actual message contained in the email.
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John Hurst earned 500 total points
ID: 41771965
Take one user and try three things

1. Delete and remake the Outlook Profile (Control Panel , Mail) . Restart and test.

2. Uninstall Office, restart, install Office and test

3. Make a new, test Windows User Profile (Account) . Log into the new Windows Account , set up Outlook and test
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Author Comment

by:Newguy 123
ID: 41772017
an important thing the user just told me is that this only happens when she recieves an email for 2 specific vendors. all other emails from every other source load fine.
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Expert Comment

by:John Hurst
ID: 41772019
Outlook does not discriminate by email source and never has, except:

1. The email or part of it is considered to have a virus or in some other way to be an issue.
2. The attachment may be too large.
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