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Small business App to Manage Contractors

Posted on 2016-08-25
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Last Modified: 2016-10-16
So, I noticed, we run a disjointed system. For example: The operation departments need a desk fix, they'll ask for the carpenter, but maybe 2-3 days ago, the customer service unit also requested for a new desk. and then the accounts department needed a new chair.

I will want this synch. so, that the carpenter can get all of his task our company has for him taken care of at once. Same way for the electrician or the plumber, and they'll not have to be coming multiple times.

I want a system where: All our contractors are in one spot, and any employee from any department can make a request, and it'll show up as a request for the carpenter, so when the carpenter comes around, he'll see all the request at one spot.

Kindly advise which app we can use for this. I don't mind a web based app, I also have a local VM, so I can host it on linux or windows. Thank you.
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Question by:damola1
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Alexandre Michel earned 500 total points
ID: 41771362
Your requirements seem to be very similar to an IT Department
1. Requests come in
2. Tickets are created
3. Jobs are scheduled
4. Resources (technician, electrician, etc)  are allocated
5. Parts can be added to a ticket
6. Updates are sent to resource & to the requester

There is a class of software called PSA - Professional Services Automation that does just that
Most of them are specific for IT, but some can be tweaked as required.

Free: Try https://www.spiceworks.com/
Here is a discussion about using SpiceWorks for a Maintenance Department: https://community.spiceworks.com/topic/273730-using-spiceworks-for-a-maintenance-department

Actually Google these terms "use Spiceworks to run a maintenance department" and you will get a lot of hits on that subject

Here you can get free training on how to set it up https://community.spiceworks.com/university/tutorials

ServiceM8 is paid, cloud-based and purpose built for what you described: https://www.servicem8.com/ . Some of my clients use it and I am very impressed. Cost is $0.50 per job... Free for the 1st 20 jobs.
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