Excel 2010 Issues

LockDown32
LockDown32 used Ask the Experts™
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Server is a 2012 R2. Workstation is Windows 7 Professional 32-bit. Office 2010. Using redirected folders:

When this lady first opens older spreadsheets (.xls) it tells her it is already opened by "Another User". After she opens four of five of these and gets that message the problem goes away and she can then open freely without that warning.
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Commented:
Here is the KB hotfix article for this issue - https://support.microsoft.com/en-us/kb/2598143
Darrell PorterEnterprise Business Process Architect
Commented:
Does she have Preview Pane turned on in Windows Explorer?  This is the most common cause of this issue.
If so, turn it off as this is actually opening the Excel file she is double-clicking on.
Ideally, she should be opening Excel files by using the chooser within Excel if she wants to continue to keep the Preview Pane in Explorer enabled.

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LockDown32Owner
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Commented:
I have a feeling it is because the server is running slow. Thanks for the input.

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