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what is this qq.com email

Posted on 2016-08-26
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Last Modified: 2016-09-22
guys what is this email ending with qq.com  it has hacked my ipad and locked it i need to activate it experts help plz is it a bot activity this thing has irritated me am not able to access my ipad. it says i have an 1apple@qq.com linked email i dont know what it is experts plz help
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Question by:aryan banerjee
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6 Comments
 
LVL 10

Expert Comment

by:Carlos Ijalba
ID: 41772718
If you cannot get rid of this hijacker, you can always reset to defaults by using iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings.

See this link from Apple Support:

https://support.apple.com/en-us/HT201252
1
 
LVL 98

Expert Comment

by:John Hurst
ID: 41772886
Did you also try turning the iPad Off?  Hold down the power button until the iPad offers a Power Off screen. Swipe that, and wait a minute or two.  Then turn the iPad on.

Does it turn on?
1
 
LVL 48

Accepted Solution

by:
Jackie Man earned 2000 total points (awarded by participants)
ID: 41782853
I think that you need to go to Apple service center for help as it is very likely that a hacker has placed an activation lock with their email and ask you for ransome money for unlock.

Have you jailbreak  your iPad?

If yes, you need to undo the JB and bring the proof of purchase when you seek Apple for help.

http://forums.macrumors.com/threads/ipad-locked-with-unrecognized-apple-id.1761754/
0
 
LVL 48

Expert Comment

by:Jackie Man
ID: 41803024
I do not think that the problem can be solved either ways as it is an activation lock which cannot be solved by recovery from a backup
0
 
LVL 10

Expert Comment

by:Carlos Ijalba
ID: 41810361
Reviewing several Apple forums, looks like Jackie Man is right, the account has to be unblocked centrally by apple.

The best solutions is his.
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