Solved

Windows 7 failed to start...

Posted on 2016-08-27
10
67 Views
Last Modified: 2016-09-02
Trying to help a friend via long distance, who's computer blue screened & then wouldn't start. Here's what I know so far...
Computer blue screened & had a message about uninstalling any antivirus software & restart. When restarting, he got the windows failed to start message, insert disk & restart, blah, blah, blah & at bottom of the screen was
status: 0xc0000225
Info: The boot selection failed because a required device is inaccessible

HD isn't making any unusual noises, so had him boot into BIOS settings & see if HD was showing up there & it was, When booting off of a Win 7 DVD & going to the repair options, after scanning for a Windows installation to repair, Windows 7 shows up under operation systems, but it has a 0 MB size & Location shows as (Unknown)
What now?
If I had computer on my desk, I'd pop out HD, put in a caddy, or connect as a secondary drive on abother computer & see if it's readable, unfortunately, I'm about 1800 miles away & he has neither the tools, other computer or the knowledge to do any of this!
What now?
Thanks!
0
Comment
Question by:gromack
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
10 Comments
 
LVL 70

Expert Comment

by:Qlemo
ID: 41773027
I would try if fixboot and fixmbr in repair mode helps, in case the boot info is incorrect. Ifn it doesn't work, I suspect the partition info got damaged.
0
 

Author Comment

by:gromack
ID: 41773045
Tried both & got the operation completed sucessfully, but still back to the original screen that windows failed to start...

Can the partition info be restored or rebuilt?
0
 
LVL 82

Expert Comment

by:David Johnson, CD, MVP
ID: 41773222
from the recovery disk.. do a chkntfs and see if the drive is dirty, if so, chkdsk x: /f
replace X: with the drive letter shown in recovery
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 

Author Comment

by:gromack
ID: 41773254
I'm getting
The type of the file system is NTFS.
C: is not dirty.
0
 
LVL 18

Expert Comment

by:web_tracker
ID: 41773415
Depending upon the manufacturer/model of computer it may have an option to boot to diags and run diagnostics on the drive to see if there are any problems with the drive.
0
 
LVL 92

Expert Comment

by:nobus
ID: 41773463
post the dump for more info
find it in windows\minidumps
was there more than one OS installed?
0
 

Author Comment

by:gromack
ID: 41773477
Tried F2 & F10, but could not get diagnostics. Computer is a HP & wouldn't that be an a hidden partition on C?
As far as posting any dump file, can I get there from command prompt?
0
 
LVL 92

Expert Comment

by:nobus
ID: 41773647
the path is listed in my comment above
0
 
LVL 47

Accepted Solution

by:
Jackie Man earned 500 total points
ID: 41774407
I do not think that you can fix the problem via long distance.

You need a new HDD and factory recovery DVD to do the fix.

Order one from HP for your specific model of the computer.
0
 

Author Closing Comment

by:gromack
ID: 41781591
Thanks to all, nothing critical on dead computer & it was 6 or 7 years old, so they just got a new one.
Now comes the 'why does this look different' round of questions, haha!
0

Featured Post

PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

So many times I have seen the words written in a question "if only I could show you" or " I know how hard it is for you since you can't see it" in any zone. That has inspired me to write about this tool in windows 7 called "Problem Steps Recorder‚Ķ
On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
Suggested Courses

624 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question