Trying to help a friend via long distance, who's computer blue screened & then wouldn't start. Here's what I know so far...
Computer blue screened & had a message about uninstalling any antivirus software & restart. When restarting, he got the windows failed to start message, insert disk & restart, blah, blah, blah & at bottom of the screen was
Info: The boot selection failed because a required device is inaccessible
HD isn't making any unusual noises, so had him boot into BIOS settings & see if HD was showing up there & it was, When booting off of a Win 7 DVD & going to the repair options, after scanning for a Windows installation to repair, Windows 7 shows up under operation systems, but it has a 0 MB size & Location shows as (Unknown)
If I had computer on my desk, I'd pop out HD, put in a caddy, or connect as a secondary drive on abother computer & see if it's readable, unfortunately, I'm about 1800 miles away & he has neither the tools, other computer or the knowledge to do any of this!