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exchange 2013 hierarchical address list not appearing in Outlook

I created a HAL in Exchange 2013 as thoroughly outlined in many online tech articles, however neither the 'Organization' tab nor any of the new Distribution Lists appear in my Outlook 2013 Address Book. I created these as Universal Distribution Lists and nested them appropriately. I am expecting at least the top-level group to appear in my version of Outlook, but no dice.
I've waited 24 hours and performed manual updates without success.
Thanks in advance.
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3 Solutions
DaveSoftware DeveloperCommented:
It should do it automatically.

(1) Have you ran Exchange Best Practice Analyzer recently?
(2) Make sure you have cached exchange mode off.  I actually setup a group policy to turn that off because my GAL wasn't updating.
(3) Do a manual download of the entire GAL, not just recent changes, and see if that helps.
DaveSoftware DeveloperCommented:
If the above doesnt work, then i would try the following as well:

Get-GlobalAddressList | update-GlobalAddressList
Get-AddressList | update-AddressList
Get-OfflineAddressBook | Update-OfflineAddressBook
Get-ClientAccessServer | Update-FileDistributionService
BMaenpaaAuthor Commented:
Thanks Dave,

I have not yet run the Exchange Best Practice Analyzer. This requires the installation of prerequisite components, so I'll need to do a snapshot beforehand.
I get the same results in Outlook with cached turned off or on.
I've tried updating and downloading the whole GAL many times.
I ran the four commands you sent me, which completed successfully, except the last, which indicated it was not a valid command.

The weird thing is I created and nested all of the groups in Active Directory but NONE of them show up in the GAL, nested or otherwise. However, If I create the root group in the Exchange Admin GUI, the groups appear in both the GAL and ADUC?

But then I ran
Set-Group -Identity "MY Group" -IsHierarchicalGroup $true
command and confirmed in ADSI that the correct values exist.

I don't really find any troubleshooting steps online. I suspect this is because, as you said, it should just work automatically. Any additional expertise would be appreciated.
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Todd NelsonSystems EngineerCommented:
Have you gone through the TechNet articles to create a hierarchical address book (HAB)?  I'm sure you might be missing something.

When you open the address book from the Outlook client, do you see a "Name List" tab and an "Organization" tab?

If not, you haven't set the HAB root yet.
BMaenpaaAuthor Commented:
Thanks Todd,

I verified my procedures against all of those sites and more.

I just deleted all of the sub-groups in Active Directory and recreated them in the EAC. I then re-ran the

Set-OrganizationConfig -HierarchicalAddressBookRoot
Get-Group -OrganizationalUnit "HAB" | Where {!($_.IsHierarchicalGroup)} | Set-Group -IsHierarch
icalGroup $true

Commands, and now the groups all appear in Outlook. I even see the Organization tab. But now the sub-groups appear in the Names List folder and the Org folder only shows the Root. There is a message that says "Outlook must be online or connected to complete this action."

I downloaded the address book and opened Outlook in both cached and not-cached mode without change.
Todd NelsonSystems EngineerCommented:
If you only have the root folder under Organization then you haven't set the distribution groups to be nested.

For example, if you want the structure to look something similar to this...

HAB Root Folder
- Executives
- Human Resources
- IT
    - Help Desk
    - Security

Then you need to assign distros as distro group members like this...

Add-DistributionGroupMember -Identity "HAB Root Folder" -Member "Executives"
Add-DistributionGroupMember -Identity "HAB Root Folder" -Member "Human Resources"
Add-DistributionGroupMember -Identity "HAB Root Folder" -Member "IT"
Add-DistributionGroupMember -Identity "IT" -Member "Help Desk"
Add-DistributionGroupMember -Identity "IT" -Member "Security"

Then, if you want to prioritize the distros or members by hierarchy instead of alphabetically, you need to set the seniority index, like this...

Set-User -Identity "" -SeniorityIndex 100
Set-User -Identity "" -SeniorityIndex 96
Set-User -Identity "" -SeniorityIndex 98
Set-User -Identity "" -SeniorityIndex 99
Set-User -Identity "" -SeniorityIndex 97

After doing so, the prioritized list will be ordered like this...


Hope this helps.
BMaenpaaAuthor Commented:
Thanks, I just finished doing this through the EAC and when I try running the commands you provide, it says the group is already a member. Do you suggest I dis-associate and re-add using the commands?
Todd NelsonSystems EngineerCommented:
You could try it that way.
Todd NelsonSystems EngineerCommented:
Also, did you set each distro as a hierarchical group?  Each one you want to show in the HAB needs to be set to true, like this...

Set-Group -Identity "HAB Root Folder" -IsHierarchicalGroup $true
Set-Group -Identity "Executives" -IsHierarchicalGroup $true
Set-Group -Identity "Human Resources" -IsHierarchicalGroup $true
Set-Group -Identity "IT" -IsHierarchicalGroup $true
Set-Group -Identity "Security" -IsHierarchicalGroup $true
Set-Group -Identity "Help Desk" -IsHierarchicalGroup $true

Set-Group ...
The IsHierarchicalGroup parameter specifies whether the group is part of a hierarchical address book. Valid values are $true or $false. The default value is $false.
Let me know.
BMaenpaaAuthor Commented:
Tried this on one of my sub-groups and...

Set-Group -Identity "Medical Division" -IsHierarchicalGroup $true
WARNING: The command completed successfully but no settings of 'domain.local/HAB/Medical
Division' have been modified.

So it looks like they are tagged correctly as such.

Thanks again for your help.
BMaenpaaAuthor Commented:
Also, I tried creating a test sub-group and adding it using the command line and it doesn't appear in the Organization Tab either.

My groups all still appear in the Name List Tab? Arghh
Todd NelsonSystems EngineerCommented:
The groups will always show in the name list.
Todd NelsonSystems EngineerCommented:
Is your Outlook client configured for cache mode or not?
Todd NelsonSystems EngineerCommented:
You should have enough information to complete your request successfully.
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