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exchange 2013 hierarchical address list not appearing in Outlook

I created a HAL in Exchange 2013 as thoroughly outlined in many online tech articles, however neither the 'Organization' tab nor any of the new Distribution Lists appear in my Outlook 2013 Address Book. I created these as Universal Distribution Lists and nested them appropriately. I am expecting at least the top-level group to appear in my version of Outlook, but no dice.
I've waited 24 hours and performed manual updates without success.
Thanks in advance.

Dave

It should do it automatically.

(1) Have you ran Exchange Best Practice Analyzer recently?
(2) Make sure you have cached exchange mode off. I actually setup a group policy to turn that off because my GAL wasn't updating.
(3) Do a manual download of the entire GAL, not just recent changes, and see if that helps.

Dave

If the above doesnt work, then i would try the following as well:

Get-GlobalAddressList | update-GlobalAddressList
Get-AddressList | update-AddressList
Get-OfflineAddressBook | Update-OfflineAddressBook
Get-ClientAccessServer | Update-FileDistributionService

BMaenpaa

ASKER

Thanks Dave,

I have not yet run the Exchange Best Practice Analyzer. This requires the installation of prerequisite components, so I'll need to do a snapshot beforehand.
I get the same results in Outlook with cached turned off or on.
I've tried updating and downloading the whole GAL many times.
I ran the four commands you sent me, which completed successfully, except the last, which indicated it was not a valid command.

The weird thing is I created and nested all of the groups in Active Directory but NONE of them show up in the GAL, nested or otherwise. However, If I create the root group in the Exchange Admin GUI, the groups appear in both the GAL and ADUC?

But then I ran
Set-Group -Identity "MY Group" -IsHierarchicalGroup $true
command and confirmed in ADSI that the correct values exist.

I don't really find any troubleshooting steps online. I suspect this is because, as you said, it should just work automatically. Any additional expertise would be appreciated.

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Todd Nelson

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BMaenpaa

ASKER

Thanks Todd,

I verified my procedures against all of those sites and more.

I just deleted all of the sub-groups in Active Directory and recreated them in the EAC. I then re-ran the

Set-OrganizationConfig -HierarchicalAddressBookRoot
Get-Group -OrganizationalUnit "HAB" | Where {!($_.IsHierarchicalGroup)} | Set-Group -IsHierarch
icalGroup $true

Commands, and now the groups all appear in Outlook. I even see the Organization tab. But now the sub-groups appear in the Names List folder and the Org folder only shows the Root. There is a message that says "Outlook must be online or connected to complete this action."

I downloaded the address book and opened Outlook in both cached and not-cached mode without change.

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Todd Nelson

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BMaenpaa

ASKER

Thanks, I just finished doing this through the EAC and when I try running the commands you provide, it says the group is already a member. Do you suggest I dis-associate and re-add using the commands?

Todd Nelson

You could try it that way.

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Todd Nelson

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BMaenpaa

ASKER

Tried this on one of my sub-groups and...

Set-Group -Identity "Medical Division" -IsHierarchicalGroup $true
WARNING: The command completed successfully but no settings of 'domain.local/HAB/Medical
Division' have been modified.

So it looks like they are tagged correctly as such.

Thanks again for your help.

BMaenpaa

ASKER

Also, I tried creating a test sub-group and adding it using the command line and it doesn't appear in the Organization Tab either.

My groups all still appear in the Name List Tab? Arghh

Todd Nelson

The groups will always show in the name list.

Todd Nelson

Is your Outlook client configured for cache mode or not?

Todd Nelson

You should have enough information to complete your request successfully.