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Brother j4510w.  Scan photo to PC

Posted on 2016-08-28
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Last Modified: 2016-10-04
When I scan photographs fro the flat bed to my PC via the USB, it appears as an internet explorer symbol which I can't open. How do I get it to transmit the photo as a jpeg?    PC is running Windows 10.
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Question by:Gary Rogers
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by:John Hurst
John Hurst earned 125 total points (awarded by participants)
ID: 41773930
You need the software package from Brother that includes the Scanner software. That will allow you to scan to PDF or other format.
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dbrunton earned 250 total points (awarded by participants)
ID: 41774532
I suspect you've upgraded your computer to Windows 10.

Uninstall your present Brother drivers and then reinstall.

Follow the instructions here http://support.brother.com/g/b/faqend.aspx?c=us_ot&lang=en&prod=mfcj4510dw_us_eu_as&faqid=faq00100170_000
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by:hdhondt
hdhondt earned 125 total points (awarded by participants)
ID: 41780071
The files should be jpg's. To tell Win 10 to open them, right click one of them and select "Open with".  Tick "always use this application" and then select your preferred application.
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Expert Comment

by:John Hurst
ID: 41800084
@Gary Rogers - Did you try the suggestions? Please let us know.
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