Looking for solution for vpxd.exe locking out domain account

Indie101
Indie101 used Ask the Experts™
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The admin account locks out every 30 minutes

The admin in question changed his password when he came back from holidays and in his own words he had vCenter server still open from before he went on holidays.

I asked him had he used it to install any third party\VMware plugins in vCenter. He said this was not the case.

I dont have a remote session with customer so going by their description, financial house so its pretty shut down etc

Confirmed that vCenter Server service hasn't been restarted since this occured.

Would appreciate any advice\workaround concerning this
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Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017

Commented:
What is the account used for the vCenter Server service ?

have you used the Admin Account lockout tools, to troubleshoot further

https://www.microsoft.com/en-us/download/details.aspx?id=18465

Author

Commented:
Thanks Andrew, i will confirm tomorrow which account is used for the vCenter Server service?

He has given information of account lockout and logon type interactive with time stamp etc. he supplied me with a screenshot which he said their windows team had worked on

Anything outside of the Admin Account Lockout that could cause this to happen?

cheers
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017

Commented:
check service accounts for his username
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Author

Commented:
Thanks he said he had checked service accounts with his own domain account

Also he confirmed he had checked scheduled tasks , any services with his credentials and mapped drives with his credentials with nothing showing up
VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017
Commented:
vpxd.exe is running as his account, so must be in use.

and if he changed his password, different to what is stored in vpxd.exe, that is what is locking his account.

see this

Active Directory account locks out due to repeated failed login attempts from VMware vCenter Server (2001703)

https://communities.vmware.com/thread/308862?start=0&tstart=0

Author

Commented:
Thanks Andrew I had tried that kb article on Friday with the user

User didn’t reset the Administrator password in VMware vRealize Operations Manager appliance as he wanted to confirm that this was in fact where the issue was occurring.

User powered down the appliance to confirm – however when it was powered down the account still locked out.

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