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unable to log in to Fiverr.com following successful activation

Posted on 2016-08-28
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Last Modified: 2016-08-29
Hello and Good Evening Everyone,

           I am needing help resolving an inability to log in to Fiverr.com.  While I was able to successfully get my username and password to be accepted, I am no longer able to log in to Fiverr.  It is unable to recognize my login credentials for reasons unknown.

           Any help resolving this concern will be greatly appreciated.

           Thank you

           George
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Question by:GMartin
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6 Comments
 
LVL 51

Assisted Solution

by:Jackie Man
Jackie Man earned 2000 total points
ID: 41774216
You need to delete cookies and cache and login form password for your browser.

What browser do you use?
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Author Comment

by:GMartin
ID: 41774221
Hi

         I am using Microsoft Edge.  With that in mind, what steps will be necessary to delete cookies and cache and login form passwords within Microsoft Edge?

        Thank you

         George
0
 
LVL 51

Assisted Solution

by:Jackie Man
Jackie Man earned 2000 total points
ID: 41774223
Select the ... icon in the top right corner of the browser window to get to the settings menu.
NOTE: You can also access this menu by holding Ctrl + Shift + Delete. By using this shortcut you may skip down to step 3.

In the settings menu, towards the bottom, click on Choose what to clear.

Select Cookies and saved website data and Cached data and files. After the two are marked click on clear.

Source: https://kb.wisc.edu/helpdesk/page.php?id=54747
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Author Comment

by:GMartin
ID: 41774832
Hello and Good Morning Jackie,

              Thank you for your follow up suggestions in addition to your resourceful link.  After carrying out the instructions outlined within the article, I am still unable to log in to Fiverr.com.  I believe this issue is inherent to this site because I am able to log in to my other sites which require login credentials.   I attempted to contact Fiverr about this issue, but was unable to do so because their contact page requires certain information which does not pertain to me.   I was hoping there might be a direct email address or perhaps a live chat link, but, I was unfortunately able to locate either.  

               George
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LVL 51

Accepted Solution

by:
Jackie Man earned 2000 total points
ID: 41774992
You can drop a message at their Facebook.

https://m.facebook.com/Fiverr/
0
 

Author Comment

by:GMartin
ID: 41775568
Hello and Good Evening Jackie,

           Thank you for Fiverr's Facebook link.  At this point, I will need to contact them.  Hopefully, I will have this situation resolved soon because I am eager to try out Fiverr.

            George
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