troubleshooting Question

Surface Pro 4 Screen Resolutions Options Disappear

Avatar of Wesley Johnson
Wesley JohnsonFlag for United States of America asked on
Windows 10Tablets
6 Comments1 Solution251 ViewsLast Modified:
We have purchased several Surface Pros for staff use. We're a library and our ILS software isn't quite compliant with Surfaces & Windows 10 (Win 10 on a regular computer works just fine). The company that makes the software calls it a "known issue" and told us a workaround that involves switching to a specific resolution. The specific resolution it needs disappears from the options and doesn't return even if the Surface is undocked and using its own display.
ASKER CERTIFIED SOLUTION
Join our community to see this answer!
Unlock 1 Answer and 6 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 6 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros