<div>
That would appear to be a software bug and should be addressed by the company making the software. I do not think it is a Windows 10 bug.
</div>


<div>
John - The ILS software is definitely an issue that the company needs to resolve. The thing I'm concerned about now, though, is Windows 10 resolution options vanishing. We were temporarily going to switch to their suggested resolution, but, once the Surfaces are plugged into an external monitor, we no longer have the ability to switch to that resolution. It isn't in the list. It's a 1920x resolution. Could just be that the monitor doesn't support it, I guess.
</div>


<div>
Was wrong about the resolution not coming back. When it's undocked, we do get it again. I guess it just isn't supported by the monitor.
</div>


<div>
Thanks. Yes, I have seen some software issues like this.
</div>


<div>
<div class="content wysiwyg-content">
We have purchased several Surface Pros for staff use. We're a library and our ILS software isn't quite compliant with Surfaces &amp;&nbsp;Windows 10 (Win 10 on a regular computer works just fine). The company that makes the software calls it a &quot;known issue&quot; and told us a workaround that involves switching to a specific resolution. The specific resolution it needs disappears from the options and doesn't return even if the Surface is undocked and using its own display.
</div>
</div>


We have purchased several Surface Pros for staff use. We're a library and our ILS software isn't quite compliant with Surfaces & Windows 10 (Win 10 on a regular computer works just fine). The company that makes the software calls it a "known issue" and told us a workaround that involves switching to a specific resolution. The specific resolution it needs disappears from the options and doesn't return even if the Surface is undocked and using its own display.

Surface Pro 4 Screen Resolutions Options Disappear

Windows 10 is a personal computer operating system featuring the "universal application architecture" (UAP); apps can be designed to run across multiple devices with nearly identical code, including PCs, tablets, smartphones, embedded systems, Xbox One, Surface Hub and HoloLens. Windows 10 also includes a virtual desktop system, a window and desktop management feature called Task View, the Microsoft Edge web browser, support for fingerprint and face recognition login, voice-based search (Cortana), new security features for enterprise environments, and DirectX 12 and WDDM 2.0 to improve the operating system's graphics capabilities for games.

Windows 10

A tablet computer is a mobile computer with a touchscreen display, circuitry, and battery in a single device. Tablets come equipped with sensors, including cameras, a microphone, and an accelerometer, and the touchscreen display uses the recognition of finger or stylus gestures replacing the usage of the mouse and keyboard. They usually feature on-screen, pop-up virtual keyboards for typing. Tablets may include physical buttons for basic features such as speaker volume and power, and ports for network communications and battery charging. Tablets are typically larger than smartphones or personal digital assistants.