Surface Pro 4 Screen Resolutions Options Disappear

We have purchased several Surface Pros for staff use. We're a library and our ILS software isn't quite compliant with Surfaces & Windows 10 (Win 10 on a regular computer works just fine). The company that makes the software calls it a "known issue" and told us a workaround that involves switching to a specific resolution. The specific resolution it needs disappears from the options and doesn't return even if the Surface is undocked and using its own display.
Wesley JohnsonIT AssistantAsked:
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JohnConnect With a Mentor Business Consultant (Owner)Commented:
If the resolution you want is in the list of supported resolutions, then I would call Microsoft Support to get it resolved. If the resolution you want is not in the base list, then the software vendor needs to fix the software.
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JohnBusiness Consultant (Owner)Commented:
That would appear to be a software bug and should be addressed by the company making the software. I do not think it is a Windows 10 bug.
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Wesley JohnsonIT AssistantAuthor Commented:
John - The ILS software is definitely an issue that the company needs to resolve. The thing I'm concerned about now, though, is Windows 10 resolution options vanishing. We were temporarily going to switch to their suggested resolution, but, once the Surfaces are plugged into an external monitor, we no longer have the ability to switch to that resolution. It isn't in the list. It's a 1920x resolution. Could just be that the monitor doesn't support it, I guess.
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Wesley JohnsonIT AssistantAuthor Commented:
Thanks.
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Wesley JohnsonIT AssistantAuthor Commented:
Was wrong about the resolution not coming back. When it's undocked, we do get it again. I guess it just isn't supported by the monitor.
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JohnBusiness Consultant (Owner)Commented:
Thanks. Yes, I have seen some software issues like this.
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