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WLC not listing 5Ghz enabled SSID as avaiable networks

Posted on 2016-08-29
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Last Modified: 2016-09-03
We are using WLC 2504 with 2 Access Points AIR-CAP2702I-D-K9. I'm facing some slow performance issue with wifi enabled clients(Macbook Pro). As all the clients we use are Macbook Pro laptops which supports 802.11ac, I created a new WLAN(SSID) with Radio 802.11a only to force all the laptops to use 5Ghz band to check what it makes difference. The SSID is not visible as a available network at the client if the SSID radio is set to '802.11a only' though it is marked to broadcast ssid. '802.11ac' is also enabled in the network at '802.11a/n/ac' sections of Wireless.

Does this mean my Access Points don't support 802.11ac?
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Question by:Admin Senior
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by:Craig Beck
Craig Beck earned 500 total points
ID: 41775298
.ac is supported on your APs in the D region.

Are you sure your Macbooks support the 5GHz channels that the WLC is using?
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by:Admin Senior
ID: 41775868
I have no idea of what D region is?. Can you tell me what is it, how can i enable it.

The clients are MacBook Pro (Retina, 13-inch, Mid 2014) Yosemite/Captain OSX laptops. I can see .ac in the 'Supported PHY Modes' from system report(screenshot attached).
Screen-Shot-2016-08-30-at-12.42.02-P.png
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Craig Beck earned 500 total points
ID: 41775896
Ok, so D region is the regulatory region code for India.  Your APs have different regulatory codes which determine where you use them.  They're specific to the part-code when ordering the AP.

Can you please attach a copy of the show run-config commands output from the WLC's CLI?
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Author Comment

by:Admin Senior
ID: 41776055
(Cisco Controller) >show run-config commands  
 802.11a 11nSupport a-mpdu tx scheduler enable 

 802.11a 11nSupport a-mpdu tx scheduler timeout rt 10 

 802.11a beacon range 0 

 802.11a rx-sop threshold auto default 

 802.11a cca threshold 0 default 

 802.11a multicast buffer 0 

 802.11a multicast data-rate 0 default

 802.11a cac video cac-method static 

 802.11a max-clients 200 

 802.11a dfs-peakdetect enable 

 802.11b 11nSupport a-mpdu tx scheduler enable 


--More-- or (q)uit
 802.11b 11nSupport a-mpdu tx scheduler timeout rt 10 

 802.11b beacon range 0 

 802.11b rx-sop threshold auto default 

 802.11b cca threshold 0 default 

 802.11b multicast buffer 0 

 802.11b multicast data-rate 0 default

 802.11b cac video cac-method static 

 802.11b max-clients 200 

 aaa auth mgmt  local radius

 flexconnect fallback-radio-shut disable

 acl create test 

 acl apply test 

--More-- or (q)uit

 acl apply test 

 advanced 802.11a channel dca interval 0

 advanced 802.11a channel dca anchor-time 0

 advanced 802.11a channel dca chan-width-11n 80

 advanced 802.11a channel dca sensitivity 15

 advanced 802.11a channel dca min-metric -95

 advanced 802.11a channel delete 20

 advanced 802.11a channel delete 26

 advanced 802.11a reporting neighbor 180

 advanced 802.11a reporting interference 120

 advanced 802.11b channel dca interval 0


--More-- or (q)uit
 advanced 802.11b channel dca anchor-time 0

 advanced 802.11b channel dca sensitivity 10

 advanced 802.11b channel dca min-metric -95

 advanced 802.11b reporting neighbor 180

 advanced 802.11b reporting interference 120

 location info rogue extended

 location rssi-half-life tags 0

 location rssi-half-life client 0

 location rssi-half-life rogue-aps 0

 location expiry tags 5

 location expiry client 5

 location expiry calibrating-client 5

--More-- or (q)uit

 location expiry rogue-aps 5

 advanced backup-controller primary  

 advanced backup-controller secondary  

 advanced backup-controller   

 advanced backup-controller   

 advanced sip-snooping-ports 0 0

 avc profile Company Restrictions create 

 avc profile Company Test create 

 avc profile Company Restrictions rule add application bittorrent drop 

 avc profile Company Restrictions rule add application bittorrent-networking drop 

 avc profile Company Restrictions rule add application youtube drop 


--More-- or (q)uit
 avc profile Company Restrictions rule add application flash-video drop 

 avc profile Company Restrictions rule add application flashyahoo drop 

 avc profile Company Restrictions rule add application facebook drop 

 avc profile Company Restrictions rule add application twitter drop 

 avc profile Company Restrictions rule add application encrypted-bittorrent drop 

 avc profile Company Restrictions rule add application binary-over-http drop 

 avc profile Company Test rule add application binary-over-http drop 

 flow create  monitor netflow_mon 

 flow add monitor netflow_mon record ipv4_client_app_flow_record 

 flow add monitor netflow_mon exporter Manage Engine 

 flow create exporter Manage Engine 192.168.1.145 port 9996 

 advanced eap bcast-key-interval 3600

--More-- or (q)uit

 advanced 802.11-abgn pak-rssi-location threshold -100

 advanced 802.11-abgn pak-rssi-location trigger-threshold 10

 advanced 802.11-abgn pak-rssi-location reset-threshold 8

 advanced 802.11-abgn pak-rssi-location timeout 3

 advanced hotspot cmbk-delay 50

 ap syslog host global ::

 ap dtls-cipher-suite RSA-AES128-SHA


 ap dtls-wlc-mic sha2


 cdp advertise-v2 enable

 cts sxp disable


--More-- or (q)uit
 cts sxp connection default password ****
 cts sxp retry period 120
 cts sxp sxpversion 2
 database size 2048
 dhcp create-scope Internal_Scope

 dhcp address-pool Internal_Scope 192.168.1.30 192.168.1.150
 dhcp default-router Internal_Scope 192.168.1.1    

 dhcp dns-servers Internal_Scope 192.168.1.1    
 dhcp lease Internal_Scope 7200
 dhcp network Internal_Scope 192.168.1.0 255.255.255.0

 dhcp opt-82 remote-id ap-mac

 local-auth method fast server-key ****

interface address management 192.168.1.10 255.255.255.0 192.168.1.1 

interface address virtual 1.1.1.1 

interface dhcp  management primary 192.168.1.1   


--More-- or (q)uit
interface port management 1 


 mdns snooping disable

 mdns policy service-group create default-mdns-policy default-mdns-policy

 mdns policy service-group user-role add default-mdns-policy admin

 mdns profile create default-mdns-profile

 mdns service create AirTunes _raop._tcp.local. origin All LSS disable query disable

 mdns service create Airplay _airplay._tcp.local. origin All LSS disable query disable

 mdns service create HP_Photosmart_Printer_1 _universal._sub._ipp._tcp.local. origin All LSS disable query enable

 mdns service create HP_Photosmart_Printer_2 _cups._sub._ipp._tcp.local. origin All LSS disable query enable

 mdns service create HomeSharing _home-sharing._tcp.local. origin All LSS disable query enable

 mdns service create Printer-IPP _ipp._tcp.local. origin All LSS disable query disable


--More-- or (q)uit
 mdns service create Printer-IPPS _ipps._tcp.local. origin All LSS disable query disable

 mdns service create Printer-LPD _printer._tcp.local. origin All LSS disable query disable

 mdns service create Printer-SOCKET _pdl-datastream._tcp.local. origin All LSS disable query disable

 mdns profile service add default-mdns-profile AirTunes 

 mdns profile service add default-mdns-profile Airplay 

 mdns profile service add default-mdns-profile HP_Photosmart_Printer_1 

 mdns profile service add default-mdns-profile HP_Photosmart_Printer_2 

 mdns profile service add default-mdns-profile HomeSharing 

 mdns profile service add default-mdns-profile Printer-IPP 

 mdns profile service add default-mdns-profile Printer-IPPS 

 mdns profile service add default-mdns-profile Printer-LPD 

 mdns profile service add default-mdns-profile Printer-SOCKET 

--More-- or (q)uit

 mdns query interval 15

 wlan mdns enable 1 

 wlan mdns enable 2 

 wlan mdns enable 3 


 wlan mdns profile 1 default-mdns-profile 

 wlan mdns profile 2 default-mdns-profile 

 wlan mdns profile 3 default-mdns-profile 


 ipv6 ra-guard ap enable

 ipv6 capwap udplite enable all

 ipv6 multicast mode multicast :: 


--More-- or (q)uit
 load-balancing aggressive enable

 load-balancing window 5

 wlan apgroup add default-group 

 wlan apgroup qinq tagging eap-sim-aka default-group enable

 wlan apgroup interface-mapping add default-group 1 management

 wlan apgroup interface-mapping add default-group 2 management

 wlan apgroup interface-mapping add default-group 3 management

 wlan apgroup nac-snmp disable default-group 1 

 wlan apgroup nac-snmp disable default-group 2 

 wlan apgroup nac-snmp disable default-group 3 


 memory monitor errors enable


--More-- or (q)uit
 memory monitor leak thresholds 10000 30000
Outdoor Mesh Ext.UNII B Domain channels: Disable
mesh security rad-mac-filter disable
mesh security rad-mac-filter disable

 mesh security eap
mesh lsc advanced ap-provision open-window enable

 mgmtuser add cisco **** read-write 

 mobility group domain Company

 mobility dscp 0

 network webmode enable
 network multicast global enable 

 network multicast igmp snooping enable 

 network multicast mld snooping enable 

 network multicast mode multicast 225.0.0.1 


--More-- or (q)uit
 network mgmt-via-wireless enable 

 network ap-priority disabled 

 network rf-network-name My-Company

 network secureweb cipher-option rc4-preference disable

 network client-ip-conflict-detection disable 


 qos priority bronze background background background

 qos priority gold video video video

 qos priority platinum voice voice voice

 qos priority silver besteffort besteffort besteffort

 radius callStationIdType macaddr

 radius auth callStationIdType ap-macaddr-ssid


--More-- or (q)uit
 radius fallback-test mode off

 radius fallback-test username cisco-probe

 radius fallback-test interval 300

 radius dns disable
 radius dns auth network disable

 radius dns auth management disable

 radius dns acct network disable

 radius dns auth rfc3576 disable

 tacacs dns disable
 rogue detection report-interval 10
 rogue detection min-rssi -128
 rogue detection transient-rogue-interval 0
 rogue detection client-threshold 0
 rogue detection security-level custom
 rogue ap ssid alarm


--More-- or (q)uit
 rogue ap valid-client alarm

 rogue adhoc enable

 rogue adhoc alert

 rogue ap rldp disable

 rogue auto-contain level 1  

 rogue containment flex-connect disable
 rogue containment auto-rate disableNot Supported.

 snmp version v2c enable

 snmp version v3 enable

 snmp community create Companysnmp

 snmp trapreceiver create windows_server_2012 192.168.1.145

 snmp community accessmode ro Companysnmp


--More-- or (q)uit
 snmp trapreceiver mode enable windows_server_2012

 snmp snmpEngineId 00003763000097e00a01a8c0

snmp community ipsec ike auth-mode pre-shared-key ****

 switchconfig strong-pwd case-check enabled

 switchconfig strong-pwd consecutive-check enabled

 switchconfig strong-pwd default-check enabled

 switchconfig strong-pwd username-check enabled

 switchconfig strong-pwd position-check disabled

 switchconfig strong-pwd case-digit-check disabled

 switchconfig strong-pwd minimum upper-case 0

 switchconfig strong-pwd minimum lower-case 0

 switchconfig strong-pwd minimum digits-chars 0

--More-- or (q)uit

 switchconfig strong-pwd minimum special-chars 0

 switchconfig strong-pwd min-length 3

 sysname cisco

 stats-timer realtime 5

 stats-timer normal 180

 time ntp interval 3600 

 time ntp server 1 192.168.1.2 










--More-- or (q)uit
























--More-- or (q)uit





 trapflags client nac-alert enable

 trapflags ap ssidKeyConflict disable

 trapflags ap timeSyncFailure disable

 trapflags mfp disable

 trapflags adjchannel-rogueap disable

 trapflags mesh excessive hop count disable

 trapflags mesh sec backhaul change disable

 wlan create 1 "Company SSID" "My SSID Here"

 wlan create 2 "Company SSID Guest" "My SSID Guest Here"


--More-- or (q)uit
 wlan create 3 CompanyHighSpeed CompanyHP

 wlan nac snmp disable 1 

 wlan nac snmp disable 2 

 wlan nac snmp disable 3 


 wlan nac radius disable 1 

 wlan nac radius disable 2 

 wlan nac radius disable 3 

 wlan multicast interface 1 disable

 wlan multicast interface 2 disable

 wlan multicast interface 3 disable

 wlan band-select allow disable 1 


--More-- or (q)uit
 wlan band-select allow disable 2 

 wlan band-select allow enable 3 

 wlan load-balance allow disable 1 

 wlan load-balance allow disable 2 

 wlan load-balance allow disable 3 

 wlan multicast buffer disable 0 1

 wlan multicast buffer disable 0 2

 wlan multicast buffer disable 0 3

 wlan radio 3 802.11a-only 

 wlan session-timeout 1 disable

 wlan session-timeout 2 disable

 wlan session-timeout 3 disable

--More-- or (q)uit

 wlan flexconnect local-switching 1 disable

 wlan flexconnect local-switching 2 disable

 wlan flexconnect local-switching 3 disable

 wlan flexconnect learn-ipaddr 1 enable

 wlan flexconnect learn-ipaddr 2 enable

 wlan flexconnect learn-ipaddr 3 enable

 wlan avc 2 profile Company Restrictions enable 

 wlan avc 2 visibility enable 

 wlan security splash-page-web-redir disable 1

 wlan security splash-page-web-redir disable 2

 wlan security splash-page-web-redir disable 3


--More-- or (q)uit
 wlan user-idle-threshold 70 1 

 wlan user-idle-threshold 70 2 

 wlan user-idle-threshold 70 3 

 wlan security wpa akm psk enable 1

 wlan security wpa akm psk enable 2

 wlan security wpa akm psk enable 3

 wlan security wpa akm cckm timestamp-tolerance  1000 1

 wlan security wpa akm cckm timestamp-tolerance  1000 2

 wlan security wpa akm cckm timestamp-tolerance  1000 3


 wlan security wpa gtk-random enable 1

 wlan security wpa gtk-random disable 2


--More-- or (q)uit
 wlan security wpa gtk-random disable 3

 wlan security pmf association-comeback 1 1

 wlan security pmf association-comeback 1 2

 wlan security pmf association-comeback 1 3

 wlan security pmf saquery-retrytimeout 200 1

 wlan security pmf saquery-retrytimeout 200 2

 wlan security pmf saquery-retrytimeout 200 3

 wlan dhcp_server 2 0.0.0.0 required 

 wlan peer-blocking drop 2



 wlan profiling radius dhcp disable 1 

 wlan profiling radius http disable 1 

--More-- or (q)uit

 wlan profiling radius dhcp disable 2 

 wlan profiling radius http disable 2 

 wlan profiling radius dhcp disable 3 

 wlan profiling radius http disable 3 

 wps client-exclusion 802.11-assoc disable

 wps client-exclusion ip-theft disable

 wlan enable 1

 wlan enable 2

 wlan enable 3

 license boot base

 WMM-AC disabled 


--More-- or (q)uit

 coredump disable

media-stream multicast-direct disable




media-stream message url 
media-stream message email 
media-stream message phone 
media-stream message note denial 
media-stream message state disable

802.11a media-stream multicast-direct enable
802.11b media-stream multicast-direct enable

802.11a media-stream multicast-direct radio-maximum 0
802.11b media-stream multicast-direct radio-maximum 0

802.11a media-stream multicast-direct client-maximum 0
802.11b media-stream multicast-direct client-maximum 0


--More-- or (q)uit
802.11a media-stream multicast-direct admission-besteffort disable
802.11b media-stream multicast-direct admission-besteffort disable

802.11a media-stream video-redirect enable
802.11b media-stream video-redirect enable

 ipv6 neighbor-binding timers reachable-lifetime 300

 ipv6 neighbor-binding timers stale-lifetime 86400

 ipv6 neighbor-binding timers down-lifetime 30

 ipv6 neighbor-binding ra-throttle disable

 ipv6 neighbor-binding ra-throttle allow at-least 1 at-most 1

 ipv6 neighbor-binding ra-throttle max-through 10

 ipv6 neighbor-binding ra-throttle throttle-period 600

 ipv6 neighbor-binding ra-throttle interval-option passthrough

 ipv6 ns-mcast-fwd disable

--More-- or (q)uit

 ipv6 na-mcast-fwd enable

 ipv6 enable

 nmheartbeat disable
 Service Port Not Supported.

 sys-nas cisco

 WLAN Express Setup - False 

(Cisco Controller) >

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Author Closing Comment

by:Admin Senior
ID: 41782979
As you said changing the country to match mine did work. Thank you very much!
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