troubleshooting Question

HP LaserJet scan to folder no longer functions after upgrade to Win10

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cmbcomputers asked on
Printers and ScannersWindows 10Adobe Acrobat
11 Comments1 Solution379 ViewsLast Modified:
After upgrading several systems in our office from Win7 to Win10 64-bit Pro our scan to network folder on HP LaserJet M3035 MFP no longer functions properly. I have completely uninstalled all unneccessary print drivers including the HP drivers and reinstalled the latest complete HP Universal PCL 6 driver for Win10 64-bit. I have recreated the scan folders to verify they are shared properly with the Win10 security settings. I have uninstalled and reinstalled the latest versions of Adobe and Java (thinking that might matter). I have changed the settings in Windows to not auto pick my printer and Adobe Reader as default. We have several scan to folders setup on this wireless network printer where users use the ADF to scan multiple documents at a time. I have 2 systems still running Win7 and there isn't any problem with using the scan to network folder for those devices. I down graded 1 system back to Win7 from Win10 and the scan to works again. However, for the rest of the Win10 users the function doesn't work when we have a logo on a document, which is often! In these cases the file size is either 0 or small and when trying to open the PDF document on the computer we receive an error message that the document is damaged and Adobe can't open it. If we put sticky notes over the logos and rescan the document(s) they will scan and open properly so it's not the number of pages. I haven't been able to find a setting on the HP LaserJet M3035 MFP we are using to over-ride the document size or memory. I have checked all default settings and compared the Win7 to the Win10 systems to see if anything changed, they are the same.  What other setting could be causing this error? I hate to downgrade all of our systems back to Windows 7 in order to get this very necessary function back.

Help Please!
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cmbcomputers

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