Solved

Autodiscover for Office 365 Outlook

Posted on 2016-08-30
3
81 Views
Last Modified: 2016-08-30
We don't have any Exchange in our network. However, our internal DNS name is same as the external DNS name, eg. abc.com

I find that users in internal name can't resolve successfully through autodiscover. It works fine for public users. Is it normal ? Any idea ?
0
Comment
Question by:AXISHK
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 17

Accepted Solution

by:
Ivan earned 400 total points
ID: 41775871
Hi,

I think problem lies in that DNS name, because you have same DNS name inside, as your public, and therefore you have DNS zone of abc.com inside. Your clients will then contact your internal DNS and will not get correct or any autodiscover info.
I think you should configure same DNS records as you have them on public DNS, specially for autodiscover.

Link: https://support.office.com/en-us/article/Create-DNS-records-for-Office-365-using-Windows-based-DNS-9eec911d-5773-422c-9593-40e1147ffbde

Regards,
Ivan.
1
 
LVL 9

Assisted Solution

by:Ibrahim Benna
Ibrahim Benna earned 100 total points
ID: 41776135
I agree with Ivan. Because the zone is available internally your clients will connect to the internal zone for autodiscover.abc.com but if that does not exist, they will fail.

Create an autodiscover.abc.com on your internal DNS and point it to the same IP configured externally.
0
 

Author Closing Comment

by:AXISHK
ID: 41777385
Thx
0

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
how to add IIS SMTP to handle application/Scanner relays into office 365.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Suggested Courses

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question