Solved

0ffice 2016 not printing

Posted on 2016-08-30
6
71 Views
Last Modified: 2016-08-31
Hi All,

I just installed Office 2016 in our laptop HP Elitebook and it did print the first print out but now it cannot print. It prints in our Canon 5235 PLC6 but not in our HP Laserjet 400. We did everything from software update to drive update. By the way, one of the printers are connected direct to a USB cable and it print as a local printer.

Can you help?
0
Comment
Question by:mallony
6 Comments
 
LVL 19

Expert Comment

by:helpfinder
Comment Utility
are you not able to print to HP printer only from MS Office (so it is MS Office problem) or you tried to print on the same laptop also from another application (browser, notepad, acrobat reader, ..) to the HP and no success (so problem with HP printing at all)
0
 
LVL 90

Accepted Solution

by:
John Hurst earned 500 total points
Comment Utility
Office 2016 prints fine. I have been using it for nearly a year now. Try this.

Remove Printers from Devices and Printers.
Uninstall Office 2016.
Restart.

Now install Office 2016, install Printers and test.
Does this work?

If no, set up a new, test, Windows User Profile (Account). Log into the new Windows Account and test printing.
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
does it print on one printer - or to none?
does it not print from every office program?   word, excel etc?
which one is connected as usb?  and the other on lan?
0
Threat Intelligence Starter Resources

Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

 

Author Comment

by:mallony
Comment Utility
Problem solved. We reinstalled the Office 2016 and activate it again. Then downloaded the HP universal driver. It works.

Thanks you for your help.
0
 

Author Closing Comment

by:mallony
Comment Utility
Thanks for your advice. You are a truly an IT  Guru!
0
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
Thank you and I was happy to help.
0

Featured Post

What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

When you upgrade from Windows 8 to 8.1 or to Windows 10 or if you are like me you are on the Insider Program you may find yourself with many 450MB recovery partitions.  With a traditional disk that may not be a problem but with relatively smaller SS…
I'm a big fan of Windows' offline folder caching and have used it on my laptops for over a decade.  One thing I don't like about it, however, is how difficult Microsoft has made it for the cache to be moved out of the Windows folder.  Here's how to …
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now