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mallonyFlag for Switzerland

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0ffice 2016 not printing

Hi All,

I just installed Office 2016 in our laptop HP Elitebook and it did print the first print out but now it cannot print. It prints in our Canon 5235 PLC6 but not in our HP Laserjet 400. We did everything from software update to drive update. By the way, one of the printers are connected direct to a USB cable and it print as a local printer.

Can you help?
Windows 8Printers and ScannersPeripheralsWindows 10
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John
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helpfinder
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are you not able to print to HP printer only from MS Office (so it is MS Office problem) or you tried to print on the same laptop also from another application (browser, notepad, acrobat reader, ..) to the HP and no success (so problem with HP printing at all)
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John
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nobus
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does it print on one printer - or to none?
does it not print from every office program?   word, excel etc?
which one is connected as usb?  and the other on lan?
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mallony
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ASKER

Problem solved. We reinstalled the Office 2016 and activate it again. Then downloaded the HP universal driver. It works.

Thanks you for your help.
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mallony
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ASKER

Thanks for your advice. You are a truly an IT  Guru!
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John
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Thank you and I was happy to help.
Printers and Scanners
Printers and Scanners

A printer is a peripheral which makes a persistent human readable representation of graphics or text on paper or similar physical media. Traditional printers are being used more for special purposes, like printing photographs or artwork, and are no longer a must-have peripheral; 3D printing has become an area of intense interest, allowing the creation of physical objects. An image scanner is a device that optically scans images, printed text, handwriting, or an object, and converts it to a digital image. Hand-held scanners, where the device is moved by hand, have evolved from text scanning "wands" to 3D scanners used for industrial design, reverse engineering, test and measurement, orthotics, gaming and other applications.

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