Solved

Windows 7 users RDP into Server at another site getting 20-30 RDP disconnects a day

Posted on 2016-08-30
10
83 Views
Last Modified: 2016-10-18
Hello EE,

We have a remote office that is RDP back into the corporate server which has licenses for multiple RDP sessions simultaneously.
However, randomly during the day they are experiencing 20-30 disconnects from the server.

I am checking firewall, but is there anything known that would be timing out, disconnecting, etc?
0
Comment
Question by:operationsIT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 2
10 Comments
 
LVL 30

Expert Comment

by:serialband
ID: 41776584
What kind of internet connection is it?  DSL, Cable, Fiber?  Have you checked the network connections between the offices?  How far are the offices?  Are the across the continent?  Are they on another continent?  Is there an inactivity time out set for RDP sessions?
0
 

Author Comment

by:operationsIT
ID: 41789568
MPLS network.  There is one 10 minutes away and others are states away.  All experience and vary in bandwidth from 6M-25M
0
 

Author Comment

by:operationsIT
ID: 41789927
It keeps saying you've been disconnected from your session...reconnecting
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
LVL 30

Accepted Solution

by:
serialband earned 500 total points
ID: 41790590
Is there something on the server logs?

What kind of switch or firewall are you using?  Does the switch or firewall have diagnostics?  Is there a way to do packet capture?

If your equipment dosn't have diagnostics, then you'll need something like wireshark to scan and capture packets during the disconnects.
1
 

Author Comment

by:operationsIT
ID: 41798616
No events, I will look at the firewall.  Thanks!
0
 

Author Comment

by:operationsIT
ID: 41837661
Had network emergency but would like to close and reward serialband as it was firewall but can't access to do so.
0
 

Author Comment

by:operationsIT
ID: 41837665
Want to award serialband
0
 

Author Closing Comment

by:operationsIT
ID: 41848187
it was firewall...
0

Featured Post

Get HTML5 Certified

Want to be a web developer? You'll need to know HTML. Prepare for HTML5 certification by enrolling in July's Course of the Month! It's free for Premium Members, Team Accounts, and Qualified Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

624 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question