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Windows 7 users RDP into Server at another site getting 20-30 RDP disconnects a day

Posted on 2016-08-30
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Last Modified: 2016-10-18
Hello EE,

We have a remote office that is RDP back into the corporate server which has licenses for multiple RDP sessions simultaneously.
However, randomly during the day they are experiencing 20-30 disconnects from the server.

I am checking firewall, but is there anything known that would be timing out, disconnecting, etc?
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Question by:operationsIT
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LVL 31

Expert Comment

by:serialband
ID: 41776584
What kind of internet connection is it?  DSL, Cable, Fiber?  Have you checked the network connections between the offices?  How far are the offices?  Are the across the continent?  Are they on another continent?  Is there an inactivity time out set for RDP sessions?
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Author Comment

by:operationsIT
ID: 41789568
MPLS network.  There is one 10 minutes away and others are states away.  All experience and vary in bandwidth from 6M-25M
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Author Comment

by:operationsIT
ID: 41789927
It keeps saying you've been disconnected from your session...reconnecting
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Accepted Solution

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serialband earned 2000 total points
ID: 41790590
Is there something on the server logs?

What kind of switch or firewall are you using?  Does the switch or firewall have diagnostics?  Is there a way to do packet capture?

If your equipment dosn't have diagnostics, then you'll need something like wireshark to scan and capture packets during the disconnects.
1
 

Author Comment

by:operationsIT
ID: 41798616
No events, I will look at the firewall.  Thanks!
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Author Comment

by:operationsIT
ID: 41837661
Had network emergency but would like to close and reward serialband as it was firewall but can't access to do so.
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Author Comment

by:operationsIT
ID: 41837665
Want to award serialband
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Author Closing Comment

by:operationsIT
ID: 41848187
it was firewall...
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