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Bill Hopkins

asked on

HEXA SPRING 8 Tablet locked

I have a Hexa Spring 8 Windows 10 tablet. I was downloading anniversary update and after it finished, the screen told me that the tablet was offline and to enter the last password, which I did. It tells me "your device is offline. Sign in with the last password used on this device. " 
How can I reset it without a keyboard (no visible poke hole) .
Avatar of TechieMD
TechieMD

This will wipe your device, but it may be the only option...
At the login screen, use the on-screen keyboard to tap shift, and then hit the power icon and select restart.
Your tablet should boot into an options screen.
Select Troubleshoot, then Reset your PC.
Avatar of Bill Hopkins

ASKER

The power icon isn't visible with the keyboard, I have to tap the screen to bring it back. I do the restart, with same circular result.
Sorry, tap the Power icon, then bring up the on-screen keyboard and hit Shift, then restart.
I had to use the accessibility menu to use the onscreen keyboard, then it worked. Thanks!
Avatar of Jackie Man
The asker answered the question on his own.
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