Solved

Windows 7 not updating & Windows Defender can't start

Posted on 2016-08-30
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Last Modified: 2016-10-03
I have a Panasonic Toughbook CF-19 with Windows 7 Pro - SP1; 64 bit OS.  This unit was recently refurbished and Windows 7 reloaded on it.  However, Windows 7 was never updated after re-installation.  

This is what I have found and they are related...

WINDOWS DEFENDER

Windows Defender will not start...

I open up Windows Defender.  Select Start now.  It churns for several minutes... and then eventually a message pops up...

"Windows Defender... The is operation returned because the timeout period expired.  (Error Code: 0x800705b4)"

I then got to SERVICES... Scroll down to Windows Defender...
It is in a STOPPED service Status...
I have Startup Type as AUTOMATIC...
I select START...
It starts for a second and then goes back to a STOPPED service status...


WINDOWS UPDATES

So, when I go into Control Panel, System and Security, Windows Update, it states...

"Check for Updates for your computer".  
Most recent check for updates: Never
Updates were installed: Never
You receive updates: For Windows Only
Settings are set to install updates automatically... Everyday... 3:00 am

I manually select "Check for Updates" and it states "checking for updates".   However, it never downloads any updates and installs them.  
It also never downloads updates automatically at the time is listed.

The time and date, time zone and date is correct.

There are no errors in the device manager.

The Windows Update Properties service is started and running.

It just won't load updates.

Suggestions?
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Question by:mbolton1967
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5 Comments
 
LVL 95

Assisted Solution

by:John Hurst
John Hurst earned 167 total points (awarded by participants)
ID: 41776864
Make sure SP1 has been installed and if not, download it for your machine from Microsoft and install it.

Then install the following two patches

https://support.microsoft.com/en-us/kb/949104
and
https://support.microsoft.com/en-us/kb/3102810

KB3102810 may have been installed July or August Patch Tuesday, but DO install KB949104

Run Windows Updates and restart at the end.

The updates should also update Windows Defender.
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LVL 16

Assisted Solution

by:FOX
FOX earned 166 total points (awarded by participants)
ID: 41776868
Install the below and give it another shot

ref link:  https://www.microsoft.com/en-us/download/details.aspx?id=20858
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LVL 46

Accepted Solution

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Jackie Man earned 167 total points (awarded by participants)
ID: 41777545
Your situation is similar to the question below.

https://www.experts-exchange.com/questions/28964660/Windows-7-will-not-update.html?anchor=a41777539#a41777539

You might need to install IE11 also before you manually install the KB patches as listed in John's comment above.

https://www.microsoft.com/en-us/download/internet-explorer-11-for-windows-7-details.aspx
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LVL 95

Expert Comment

by:John Hurst
ID: 41797644
@mbolton1967 - Did you try the suggestions above? They should work.
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