?
Solved

Windows 7 not updating & Windows Defender can't start

Posted on 2016-08-30
5
Medium Priority
?
43 Views
Last Modified: 2016-10-03
I have a Panasonic Toughbook CF-19 with Windows 7 Pro - SP1; 64 bit OS.  This unit was recently refurbished and Windows 7 reloaded on it.  However, Windows 7 was never updated after re-installation.  

This is what I have found and they are related...

WINDOWS DEFENDER

Windows Defender will not start...

I open up Windows Defender.  Select Start now.  It churns for several minutes... and then eventually a message pops up...

"Windows Defender... The is operation returned because the timeout period expired.  (Error Code: 0x800705b4)"

I then got to SERVICES... Scroll down to Windows Defender...
It is in a STOPPED service Status...
I have Startup Type as AUTOMATIC...
I select START...
It starts for a second and then goes back to a STOPPED service status...


WINDOWS UPDATES

So, when I go into Control Panel, System and Security, Windows Update, it states...

"Check for Updates for your computer".  
Most recent check for updates: Never
Updates were installed: Never
You receive updates: For Windows Only
Settings are set to install updates automatically... Everyday... 3:00 am

I manually select "Check for Updates" and it states "checking for updates".   However, it never downloads any updates and installs them.  
It also never downloads updates automatically at the time is listed.

The time and date, time zone and date is correct.

There are no errors in the device manager.

The Windows Update Properties service is started and running.

It just won't load updates.

Suggestions?
0
Comment
Question by:mbolton1967
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
5 Comments
 
LVL 97

Assisted Solution

by:Experienced Member
Experienced Member earned 668 total points (awarded by participants)
ID: 41776864
Make sure SP1 has been installed and if not, download it for your machine from Microsoft and install it.

Then install the following two patches

https://support.microsoft.com/en-us/kb/949104
and
https://support.microsoft.com/en-us/kb/3102810

KB3102810 may have been installed July or August Patch Tuesday, but DO install KB949104

Run Windows Updates and restart at the end.

The updates should also update Windows Defender.
0
 
LVL 16

Assisted Solution

by:FOX
FOX earned 664 total points (awarded by participants)
ID: 41776868
Install the below and give it another shot

ref link:  https://www.microsoft.com/en-us/download/details.aspx?id=20858
0
 
LVL 47

Accepted Solution

by:
Jackie Man earned 668 total points (awarded by participants)
ID: 41777545
Your situation is similar to the question below.

https://www.experts-exchange.com/questions/28964660/Windows-7-will-not-update.html?anchor=a41777539#a41777539

You might need to install IE11 also before you manually install the KB patches as listed in John's comment above.

https://www.microsoft.com/en-us/download/internet-explorer-11-for-windows-7-details.aspx
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 41797644
@mbolton1967 - Did you try the suggestions above? They should work.
0

Featured Post

Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Article by: Lee
Windows 7 Ultimate and Enterprise (and 2008 R2) introduced a new feature you may not be aware of - Boot from VHD.   Boot from VHD (or what Microsoft refers to asNative Boot allows you to install Windows to a VHD (Virtual Hard Disk) file that is t…
When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
Suggested Courses

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question