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exchange active sync 1008

Posted on 2016-08-30
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Last Modified: 2016-09-06
An exception occurred and was handled by Exchange ActiveSync. This may have been caused by an outdated or corrupted Exchange ActiveSync device partnership. This can occur if a user tries to modify the same item from multiple computers. If this is the case, Exchange ActiveSync will re-create the partnership with the device. Items will be updated at the next synchronization.

URL=/Microsoft-Server-ActiveSync/default.eas?Cmd=Ping&User=Domain name%5Clmaseko&DeviceId=androidc1611949502&DeviceType=Android
--- Exception start ---
Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException
Exception message: The process failed to get the correct properties.
Exception level: 0
Exception stack trace:    at Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions)
   at Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag.InternalLoad(ICollection`1 extraProperties)
   at Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag..ctor(StoreSession session, MapiProp mapiProp, ICollection`1 autoloadProperties, Boolean canSaveOrDisposeMapiProp)
   at Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag..ctor(StoreSession session, MapiProp mapiProp, ICollection`1 autoloadProperties)
   at Microsoft.Exchange.Data.Storage.ItemBuilder.CoreItemBind(StoreSession session, StoreId storeId, MapiMessageCreator mapiMessageCreator, ItemBindOption itemBindOption, ICollection`1 propertiesToLoad, StoreObjectType& storeObjectType)
   at Microsoft.Exchange.Data.Storage.ItemBuilder.ItemBind[T](StoreSession session, StoreId storeId, Schema expectedSchema, MapiMessageCreator mapiMessageCreator, ItemBindOption itemBindOption, ICollection`1 propertiesToLoad)
   at Microsoft.Exchange.Data.Storage.ItemBuilder.ItemBind[T](StoreSession session, StoreId id, Schema expectedSchema, ICollection`1 propertiesToLoad)
   at Microsoft.Exchange.Data.Storage.MailboxSyncProvider.BindToItemWithItemClass(StoreObjectId id, ICollection`1 properties)
   at Microsoft.Exchange.Data.Storage.MailboxSyncProvider.GetItem(ISyncItemId id, PropertyDefinition[] specifiedPrefetchProperties)
   at Microsoft.Exchange.Data.Storage.FolderSync.GetItem(ServerManifestEntry serverManifestEntry, PropertyDefinition[] prefetchProperties)
   at Microsoft.Exchange.Data.Storage.SyncOperation.GetItem(PropertyDefinition[] prefetchProperties)
   at Microsoft.Exchange.Data.Storage.QueryBasedSyncFilter.UpdateFilterState(SyncOperation syncOperation)
   at Microsoft.Exchange.Data.Storage.FolderSync.ProcessServerOperationAboveWatermark(ServerManifestEntry serverManifestEntry, Dictionary`2 newServerManifest)
   at Microsoft.Exchange.Data.Storage.FolderSync.EnumerateServerOperations(Int32 windowSize)
   at Microsoft.Exchange.AirSync.SyncCollection.GetServerChanges(UInt32 maxWindowSize, Boolean enumerateAllOperations)
   at Microsoft.Exchange.AirSync.GetItemEstimateCommand.GetChanges(SyncCollection collection, Boolean autoLoadFilterAndSyncKey, Boolean tryNullSync, Boolean commitSyncState)
   at Microsoft.Exchange.AirSync.PingCommand.FolderChangedSinceLastSync(DPFolderInfo folder, GetItemEstimateCommand command, SyncCollection collection, Boolean tryNullSync)
   at Microsoft.Exchange.AirSync.PingCommand.ItemsChangedSinceLastSync()
   at Microsoft.Exchange.AirSync.PingCommand.ExecuteCommand()
   at Microsoft.Exchange.AirSync.Command.WorkerThread()
Inner exception follows below:
Exception type: Microsoft.Mapi.MapiExceptionCallFailed
Exception message: MapiExceptionCallFailed: Unable to get properties on object. (hr=0x80004005, ec=-1073151867)
Diagnostic context:
    Lid: 55847   EMSMDBPOOL.EcPoolSessionDoRpc called [length=622]
    Lid: 43559   EMSMDBPOOL.EcPoolSessionDoRpc returned [ec=0x0][length=8239][latency=15]
    Lid: 23226   --- ROP Parse Start ---
    Lid: 27962   ROP: ropOpenMessage [3]
    Lid: 27962   ROP: ropGetPropsSpecific [7]
    Lid: 17082   ROP Error: 0xC0090085
    Lid: 26465  
    Lid: 21921   StoreEc: 0xC0090085
    Lid: 27962   ROP: ropExtendedError [250]
    Lid: 1494    ---- Remote Context Beg ----
    Lid: 26426   ROP: ropGetPropsSpecific [7]
    Lid: 21970   StoreEc: 0x8004010F PropTag: 0xE9D0102
    Lid: 21970   StoreEc: 0x8004010F PropTag: 0xE960102
    Lid: 19506  
    Lid: 27698  
    Lid: 11285   StoreEc: 0xC0090085
    Lid: 5257    StoreEc: 0xC0090085
    Lid: 1750    ---- Remote Context End ----
    Lid: 26849  
    Lid: 21817   ROP Failure: 0xC0090085
    Lid: 20385  
    Lid: 28577   StoreEc: 0xC0090085
    Lid: 32001  
    Lid: 29953   StoreEc: 0xC0090085
Exception level: 1
Exception stack trace:    at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, SafeExInterfaceHandle iUnknown, Exception innerException)
   at Microsoft.Mapi.MapiProp.GetProps(ICollection`1 propTagsRequested)
   at Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions)
--- Exception end ---.
0
Comment
Question by:ablsysadmin
  • 4
  • 2
6 Comments
 
LVL 32

Expert Comment

by:Scott C
ID: 41777017
Is there a question in there somewhere?  You just posted a dump file..

You gave no helpful information...what version of Exchange, device type, etc.

I'm going to post my ActiveSync notes and hopefully they will be able to help you.
0
 
LVL 32

Expert Comment

by:Scott C
ID: 41777019
ActiveSync Mailbox Logging

Friday, October 24, 2014
3:35 PM


Open Exchange management shell on any Exchange server. Run cmd below,
Set-CASMailbox aliasofUser -ActiveSyncDebugLogging:$true
 
To retrieve logs.
Get-ActiveSyncDeviceStatistics -Mailbox alias -GetMailboxLog:$true -NotificationEmailAddress yourEmailAddress@contoso.com

Set-CASMailbox aliasofUser -ActiveSyncDebugLogging:$false

http://blogs.technet.com/b/jasonsla/archive/2013/03/19/exchange-activesync-mailbox-logging.aspx

 

1)  Delete the email account from the device. (Remove the profile)
 
2)  Find out what ActiveSync devices are associated with a user’s mailbox:
 
            Get-ActiveSyncDevice -Mailbox "Redmond\TonySmith"
 
3)  Remove the device in question from ActiveSync:  
       
            Remove-ActiveSyncDevice -Identity iPhone_TonySmith -Confirm $true
 
4)  Enable ActiveSync logging for the user’s mailbox:
 
            Run the following command on the server where the user’s mailbox is located “Set-CASMailbox alias -ActiveSyncDebugLogging:$true”
             
5) Re-add the device
       
6) Allow syncing to commence and complete
       
7) Dump the captured log file to an email address:
             
            Get-ActiveSyncDeviceStatistics -Mailbox alias -GetMailboxLog:$true -NotificationEmailAddress yourEmailAddress@contoso.com
0
 

Author Comment

by:ablsysadmin
ID: 41777043
Users can sync to Exchange via their phones. They can send mail, but cannot receive mail. We're running Exchange 2010. Devices are Android and iPhones. This is not limited to a few users, but many. As a matter of fact our event logs are being flooded by these events.

We've checked (and forced) AD replication, we've checked that permission are inheriting in AD. The one thing that seems to work is to remove the partnership with a user's phone. That allows it to sync correctly. Also new users are not affected.

We've looked at the size limit (default 10) in the web.config and adjusted it to 20mb as well. We've rebooted both CAS servers. We've tried dismounting and remounting the mailbox stores. None of these seemed to work. Thanks for the reply, I'll look at it now.
0
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Author Comment

by:ablsysadmin
ID: 41777080
Here is the logs of one user:


-----------------
 Log Entry: 0
-----------------

RequestTime :
08/30/2016 21:48:05

ServerName :
MPWECAS2

AssemblyVersion :
14.03.0227.000

Identifier :
71B7006

RequestHeader :
POST /Microsoft-Server-ActiveSync/default.eas?Cmd=Sync&User=uniza%5CJSmall&DeviceId=SEC1E510D3B7A6B7&DeviceType=SAMSUNGSMN920C HTTP/1.1
Connection: keep-alive
Content-Length: 69
Content-Type: application/vnd.ms-sync.wbxml
Accept-Encoding: gzip
Authorization: ********
Host: xweb1.xxxxxxxxxxx.xx.xx
User-Agent: Android-SAMSUNG-SM-N920C/101.60001
X-MS-PolicyKey: 2102738819
MS-ASProtocolVersion: 14.1


RequestBody :
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
      <Collections>
            <Collection>
                  <SyncKey>30122132</SyncKey>
                  <CollectionId>9</CollectionId>
                  <DeletesAsMoves>1</DeletesAsMoves>
                  <GetChanges/>
                  <WindowSize>50</WindowSize>
                  <Options>
                        <FilterType>2</FilterType>
                        <RightsManagementSupport xmlns="RightsManagement:">1</RightsManagementSupport>
                        <BodyPreference xmlns="AirSyncBase:">
                              <Type>2</Type>
                        </BodyPreference>
                        <BodyPreference xmlns="AirSyncBase:">
                              <Type>4</Type>
                        </BodyPreference>
                  </Options>
            </Collection>
      </Collections>
</Sync>

LogicalRequest :
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
      <Collections>
            <Collection>
                  <SyncKey>30122132</SyncKey>
                  <CollectionId>9</CollectionId>
                  <DeletesAsMoves>1</DeletesAsMoves>
                  <GetChanges/>
                  <WindowSize>50</WindowSize>
                  <Options>
                        <FilterType>2</FilterType>
                        <RightsManagementSupport xmlns="RightsManagement:">1</RightsManagementSupport>
                        <BodyPreference xmlns="AirSyncBase:">
                              <Type>2</Type>
                        </BodyPreference>
                        <BodyPreference xmlns="AirSyncBase:">
                              <Type>4</Type>
                        </BodyPreference>
                  </Options>
            </Collection>
      </Collections>
</Sync>

Command_WorkerThread_Exception :
--- Exception start ---
Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException
Exception message: The process failed to get the correct properties.
Exception level: 0
Exception stack trace:    at Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions)
   at Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag.InternalLoad(ICollection`1 extraProperties)
   at Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag..ctor(StoreSession session, MapiProp mapiProp, ICollection`1 autoloadProperties, Boolean canSaveOrDisposeMapiProp)
   at Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag..ctor(StoreSession session, MapiProp mapiProp, ICollection`1 autoloadProperties)
   at Microsoft.Exchange.Data.Storage.ItemBuilder.CoreItemBind(StoreSession session, StoreId storeId, MapiMessageCreator mapiMessageCreator, ItemBindOption itemBindOption, ICollection`1 propertiesToLoad, StoreObjectType& storeObjectType)
   at Microsoft.Exchange.Data.Storage.ItemBuilder.ItemBind[T](StoreSession session, StoreId storeId, Schema expectedSchema, MapiMessageCreator mapiMessageCreator, ItemBindOption itemBindOption, ICollection`1 propertiesToLoad)
   at Microsoft.Exchange.Data.Storage.ItemBuilder.ItemBind[T](StoreSession session, StoreId id, Schema expectedSchema, ICollection`1 propertiesToLoad)
   at Microsoft.Exchange.Data.Storage.MailboxSyncProvider.BindToItemWithItemClass(StoreObjectId id, ICollection`1 properties)
   at Microsoft.Exchange.Data.Storage.MailboxSyncProvider.GetItem(ISyncItemId id, PropertyDefinition[] specifiedPrefetchProperties)
   at Microsoft.Exchange.Data.Storage.FolderSync.GetItem(ServerManifestEntry serverManifestEntry, PropertyDefinition[] prefetchProperties)
   at Microsoft.Exchange.Data.Storage.SyncOperation.GetItem(PropertyDefinition[] prefetchProperties)
   at Microsoft.Exchange.Data.Storage.QueryBasedSyncFilter.UpdateFilterState(SyncOperation syncOperation)
   at Microsoft.Exchange.Data.Storage.FolderSync.ProcessServerOperationAboveWatermark(ServerManifestEntry serverManifestEntry, Dictionary`2 newServerManifest)
   at Microsoft.Exchange.Data.Storage.FolderSync.EnumerateServerOperations(Int32 windowSize)
   at Microsoft.Exchange.AirSync.SyncCollection.GetServerChanges(UInt32 maxWindowSize, Boolean enumerateAllOperations)
   at Microsoft.Exchange.AirSync.SyncCommand.SyncTheCollection(SyncCollection collection, Boolean createSubscription, Boolean tryNullSync)
   at Microsoft.Exchange.AirSync.SyncCommand.OnExecute()
   at Microsoft.Exchange.AirSync.SyncCommand.ExecuteCommand()
   at Microsoft.Exchange.AirSync.Command.WorkerThread()
Inner exception follows...
Exception type: Microsoft.Mapi.MapiExceptionCallFailed
Exception message: MapiExceptionCallFailed: Unable to get properties on object. (hr=0x80004005, ec=-1073151867)
Diagnostic context:
    Lid: 55847   EMSMDBPOOL.EcPoolSessionDoRpc called [length=622]
    Lid: 43559   EMSMDBPOOL.EcPoolSessionDoRpc returned [ec=0x0][length=8236][latency=15]
    Lid: 23226   --- ROP Parse Start ---
    Lid: 27962   ROP: ropOpenMessage [3]
    Lid: 27962   ROP: ropGetPropsSpecific [7]
    Lid: 17082   ROP Error: 0xC0090085
    Lid: 26465  
    Lid: 21921   StoreEc: 0xC0090085
    Lid: 27962   ROP: ropExtendedError [250]
    Lid: 1494    ---- Remote Context Beg ----
    Lid: 26426   ROP: ropGetPropsSpecific [7]
    Lid: 21970   StoreEc: 0x8004010F PropTag: 0xE9D0102
    Lid: 21970   StoreEc: 0x8004010F PropTag: 0xE960102
    Lid: 19506  
    Lid: 27698  
    Lid: 11285   StoreEc: 0xC0090085
    Lid: 5257    StoreEc: 0xC0090085
    Lid: 1750    ---- Remote Context End ----
    Lid: 26849  
    Lid: 21817   ROP Failure: 0xC0090085
    Lid: 20385  
    Lid: 28577   StoreEc: 0xC0090085
    Lid: 32001  
    Lid: 29953   StoreEc: 0xC0090085
Exception level: 1
Exception stack trace:    at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, SafeExInterfaceHandle iUnknown, Exception innerException)
   at Microsoft.Mapi.MapiProp.GetProps(ICollection`1 propTagsRequested)
   at Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions)
--- Exception end ---

AccessState :
Allowed

AccessStateReason :
Global

ResponseHeader :
HTTP/1.1 200 OK


ResponseBody :
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
      <Status>110</Status>
</Sync>

ResponseTime :
08/30/2016 21:48:05


-----------------
 Log Entry: 1
-----------------

RequestTime :
08/30/2016 21:48:18

ServerName :
MPWECAS2

AssemblyVersion :
14.03.0227.000

Identifier :
6E6BAC02

RequestHeader :
POST /Microsoft-Server-ActiveSync/default.eas?Cmd=Ping&User=uniza%5CJSmall&DeviceId=SEC1E510D3B7A6B7&DeviceType=SAMSUNGSMN920C HTTP/1.1
Content-Length: 15
Content-Type: application/vnd.ms-sync.wbxml
Accept-Encoding: gzip
Authorization: ********
Host: xweb1.xxxxxxxxxxx.xx.xx
User-Agent: Android-SAMSUNG-SM-N920C/101.60001
MS-ASProtocolVersion: 14.1
X-Cnection: close


RequestBody :
<?xml version="1.0" encoding="utf-8" ?>
<Ping xmlns="Ping:">
      <HeartbeatInterval>470</HeartbeatInterval>
</Ping>


-----------------
 Log Entry: 2
-----------------

RequestTime :
08/30/2016 21:50:10

ServerName :
MPWECAS2

AssemblyVersion :
14.03.0227.000

Identifier :
475CACE6

RequestHeader :
POST /Microsoft-Server-ActiveSync/default.eas?Cmd=Sync&User=uniza%5CJSmall&DeviceId=SEC1E510D3B7A6B7&DeviceType=SAMSUNGSMN920C HTTP/1.1
Connection: keep-alive
Content-Length: 37
Content-Type: application/vnd.ms-sync.wbxml
Accept-Encoding: gzip
Authorization: ********
Host: xweb1.xxxxxxxxxxx.xx.xx
User-Agent: Android-SAMSUNG-SM-N920C/101.60001
X-MS-PolicyKey: 2102738819
MS-ASProtocolVersion: 14.1


RequestBody :
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
      <Collections>
            <Collection>
                  <SyncKey>18054692</SyncKey>
                  <CollectionId>RI</CollectionId>
                  <DeletesAsMoves/>
                  <GetChanges/>
                  <WindowSize>10</WindowSize>
                  <Options/>
            </Collection>
      </Collections>
</Sync>

LogicalRequest :
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
      <Collections>
            <Collection>
                  <SyncKey>18054692</SyncKey>
                  <CollectionId>RI</CollectionId>
                  <DeletesAsMoves/>
                  <GetChanges/>
                  <WindowSize>10</WindowSize>
                  <Options/>
            </Collection>
      </Collections>
</Sync>

AccessState :
Allowed

AccessStateReason :
Global

ResponseHeader :
HTTP/1.1 200 OK
MS-Server-ActiveSync: 14.3


ResponseBody :
[No XmlResponse]

ResponseTime :
08/30/2016 21:50:10


-----------------
 Log Entry: 3
-----------------

RequestTime :
08/30/2016 21:50:10

ServerName :
MPWECAS2

AssemblyVersion :
14.03.0227.000

Identifier :
6AC791A2

RequestHeader :
POST /Microsoft-Server-ActiveSync/default.eas?Cmd=Sync&User=uniza%5CJSmall&DeviceId=SEC1E510D3B7A6B7&DeviceType=SAMSUNGSMN920C HTTP/1.1
Connection: keep-alive
Content-Length: 69
Content-Type: application/vnd.ms-sync.wbxml
Accept-Encoding: gzip
Authorization: ********
Host: xweb1.xxxxxxxxxxx.xx.xx
User-Agent: Android-SAMSUNG-SM-N920C/101.60001
X-MS-PolicyKey: 2102738819
MS-ASProtocolVersion: 14.1


RequestBody :
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
      <Collections>
            <Collection>
                  <SyncKey>30122132</SyncKey>
                  <CollectionId>9</CollectionId>
                  <DeletesAsMoves>1</DeletesAsMoves>
                  <GetChanges/>
                  <WindowSize>50</WindowSize>
                  <Options>
                        <FilterType>2</FilterType>
                        <RightsManagementSupport xmlns="RightsManagement:">1</RightsManagementSupport>
                        <BodyPreference xmlns="AirSyncBase:">
                              <Type>2</Type>
                        </BodyPreference>
                        <BodyPreference xmlns="AirSyncBase:">
                              <Type>4</Type>
                        </BodyPreference>
                  </Options>
            </Collection>
      </Collections>
</Sync>

LogicalRequest :
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
      <Collections>
            <Collection>
                  <SyncKey>30122132</SyncKey>
                  <CollectionId>9</CollectionId>
                  <DeletesAsMoves>1</DeletesAsMoves>
                  <GetChanges/>
                  <WindowSize>50</WindowSize>
                  <Options>
                        <FilterType>2</FilterType>
                        <RightsManagementSupport xmlns="RightsManagement:">1</RightsManagementSupport>
                        <BodyPreference xmlns="AirSyncBase:">
                              <Type>2</Type>
                        </BodyPreference>
                        <BodyPreference xmlns="AirSyncBase:">
                              <Type>4</Type>
                        </BodyPreference>
                  </Options>
            </Collection>
      </Collections>
</Sync>

Command_WorkerThread_Exception :
--- Exception start ---
Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException
Exception message: The process failed to get the correct properties.
Exception level: 0
Exception stack trace:    at Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions)
   at Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag.InternalLoad(ICollection`1 extraProperties)
   at Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag..ctor(StoreSession session, MapiProp mapiProp, ICollection`1 autoloadProperties, Boolean canSaveOrDisposeMapiProp)
   at Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag..ctor(StoreSession session, MapiProp mapiProp, ICollection`1 autoloadProperties)
   at Microsoft.Exchange.Data.Storage.ItemBuilder.CoreItemBind(StoreSession session, StoreId storeId, MapiMessageCreator mapiMessageCreator, ItemBindOption itemBindOption, ICollection`1 propertiesToLoad, StoreObjectType& storeObjectType)
   at Microsoft.Exchange.Data.Storage.ItemBuilder.ItemBind[T](StoreSession session, StoreId storeId, Schema expectedSchema, MapiMessageCreator mapiMessageCreator, ItemBindOption itemBindOption, ICollection`1 propertiesToLoad)
   at Microsoft.Exchange.Data.Storage.ItemBuilder.ItemBind[T](StoreSession session, StoreId id, Schema expectedSchema, ICollection`1 propertiesToLoad)
   at Microsoft.Exchange.Data.Storage.MailboxSyncProvider.BindToItemWithItemClass(StoreObjectId id, ICollection`1 properties)
   at Microsoft.Exchange.Data.Storage.MailboxSyncProvider.GetItem(ISyncItemId id, PropertyDefinition[] specifiedPrefetchProperties)
   at Microsoft.Exchange.Data.Storage.FolderSync.GetItem(ServerManifestEntry serverManifestEntry, PropertyDefinition[] prefetchProperties)
   at Microsoft.Exchange.Data.Storage.SyncOperation.GetItem(PropertyDefinition[] prefetchProperties)
   at Microsoft.Exchange.Data.Storage.QueryBasedSyncFilter.UpdateFilterState(SyncOperation syncOperation)
   at Microsoft.Exchange.Data.Storage.FolderSync.ProcessServerOperationAboveWatermark(ServerManifestEntry serverManifestEntry, Dictionary`2 newServerManifest)
   at Microsoft.Exchange.Data.Storage.FolderSync.EnumerateServerOperations(Int32 windowSize)
   at Microsoft.Exchange.AirSync.SyncCollection.GetServerChanges(UInt32 maxWindowSize, Boolean enumerateAllOperations)
   at Microsoft.Exchange.AirSync.SyncCommand.SyncTheCollection(SyncCollection collection, Boolean createSubscription, Boolean tryNullSync)
   at Microsoft.Exchange.AirSync.SyncCommand.OnExecute()
   at Microsoft.Exchange.AirSync.SyncCommand.ExecuteCommand()
   at Microsoft.Exchange.AirSync.Command.WorkerThread()
Inner exception follows...
Exception type: Microsoft.Mapi.MapiExceptionCallFailed
Exception message: MapiExceptionCallFailed: Unable to get properties on object. (hr=0x80004005, ec=-1073151867)
Diagnostic context:
    Lid: 55847   EMSMDBPOOL.EcPoolSessionDoRpc called [length=622]
    Lid: 43559   EMSMDBPOOL.EcPoolSessionDoRpc returned [ec=0x0][length=8236][latency=15]
    Lid: 23226   --- ROP Parse Start ---
    Lid: 27962   ROP: ropOpenMessage [3]
    Lid: 27962   ROP: ropGetPropsSpecific [7]
    Lid: 17082   ROP Error: 0xC0090085
    Lid: 26465  
    Lid: 21921   StoreEc: 0xC0090085
    Lid: 27962   ROP: ropExtendedError [250]
    Lid: 1494    ---- Remote Context Beg ----
    Lid: 26426   ROP: ropGetPropsSpecific [7]
    Lid: 21970   StoreEc: 0x8004010F PropTag: 0xE9D0102
    Lid: 21970   StoreEc: 0x8004010F PropTag: 0xE960102
    Lid: 19506  
    Lid: 27698  
    Lid: 11285   StoreEc: 0xC0090085
    Lid: 5257    StoreEc: 0xC0090085
    Lid: 1750    ---- Remote Context End ----
    Lid: 26849  
    Lid: 21817   ROP Failure: 0xC0090085
    Lid: 20385  
    Lid: 28577   StoreEc: 0xC0090085
    Lid: 32001  
    Lid: 29953   StoreEc: 0xC0090085
Exception level: 1
Exception stack trace:    at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, SafeExInterfaceHandle iUnknown, Exception innerException)
   at Microsoft.Mapi.MapiProp.GetProps(ICollection`1 propTagsRequested)
   at Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions)
--- Exception end ---

AccessState :
Allowed

AccessStateReason :
Global

ResponseHeader :
HTTP/1.1 200 OK


ResponseBody :
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
      <Status>110</Status>
</Sync>

ResponseTime :
08/30/2016 21:50:11


-----------------
 Log Entry: 4
-----------------

RequestTime :
08/30/2016 21:50:23

ServerName :
MPWECAS2

AssemblyVersion :
14.03.0227.000

Identifier :
3FA61142

RequestHeader :
POST /Microsoft-Server-ActiveSync/default.eas?Cmd=Ping&User=uniza%5CJSmall&DeviceId=SEC1E510D3B7A6B7&DeviceType=SAMSUNGSMN920C HTTP/1.1
Content-Length: 15
Content-Type: application/vnd.ms-sync.wbxml
Accept-Encoding: gzip
Authorization: ********
Host: xweb1.xxxxxxxxxxx.xx.xx
User-Agent: Android-SAMSUNG-SM-N920C/101.60001
MS-ASProtocolVersion: 14.1
X-Cnection: close


RequestBody :
<?xml version="1.0" encoding="utf-8" ?>
<Ping xmlns="Ping:">
      <HeartbeatInterval>470</HeartbeatInterval>
</Ping>


-----------------
 Log Entry: 5
-----------------

RequestTime :
08/30/2016 21:50:30

ServerName :
MPWECAS2

AssemblyVersion :
14.03.0227.000

Identifier :
52440B07

RequestHeader :
POST /Microsoft-Server-ActiveSync/default.eas?Cmd=FolderSync&User=uniza%5CJSmall&DeviceId=SEC1E510D3B7A6B7&DeviceType=SAMSUNGSMN920C HTTP/1.1
Connection: keep-alive
Content-Length: 14
Content-Type: application/vnd.ms-sync.wbxml
Accept-Encoding: gzip
Authorization: ********
Host: xweb1.xxxxxxxxxxx.xx.xx
User-Agent: Android-SAMSUNG-SM-N920C/101.60001
X-MS-PolicyKey: 2102738819
MS-ASProtocolVersion: 14.1


RequestBody :
<?xml version="1.0" encoding="utf-8" ?>
<FolderSync xmlns="FolderHierarchy:">
      <SyncKey>11</SyncKey>
</FolderSync>

AccessState :
Allowed

AccessStateReason :
Global

ResponseHeader :
HTTP/1.1 200 OK
MS-Server-ActiveSync: 14.3


ResponseBody :
<?xml version="1.0" encoding="utf-8" ?>
<FolderSync xmlns="FolderHierarchy:">
      <Status>1</Status>
      <SyncKey>11</SyncKey>
      <Changes>
            <Count>0</Count>
      </Changes>
</FolderSync>

ResponseTime :
08/30/2016 21:50:30


-----------------
 Log Entry: 6
-----------------

RequestTime :
08/30/2016 21:50:30

ServerName :
MPWECAS2

AssemblyVersion :
14.03.0227.000

Identifier :
69B380BA

RequestHeader :
POST /Microsoft-Server-ActiveSync/default.eas?Cmd=Sync&User=uniza%5CJSmall&DeviceId=SEC1E510D3B7A6B7&DeviceType=SAMSUNGSMN920C HTTP/1.1
Connection: keep-alive
Content-Length: 69
Content-Type: application/vnd.ms-sync.wbxml
Accept-Encoding: gzip
Authorization: ********
Host: xweb1.xxxxxxxxxxx.xx.xx
User-Agent: Android-SAMSUNG-SM-N920C/101.60001
X-MS-PolicyKey: 2102738819
MS-ASProtocolVersion: 14.1


RequestBody :
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
      <Collections>
            <Collection>
                  <SyncKey>30122132</SyncKey>
                  <CollectionId>9</CollectionId>
                  <DeletesAsMoves>1</DeletesAsMoves>
                  <GetChanges/>
                  <WindowSize>50</WindowSize>
                  <Options>
                        <FilterType>2</FilterType>
                        <RightsManagementSupport xmlns="RightsManagement:">1</RightsManagementSupport>
                        <BodyPreference xmlns="AirSyncBase:">
                              <Type>2</Type>
                        </BodyPreference>
                        <BodyPreference xmlns="AirSyncBase:">
                              <Type>4</Type>
                        </BodyPreference>
                  </Options>
            </Collection>
      </Collections>
</Sync>

LogicalRequest :
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
      <Collections>
            <Collection>
                  <SyncKey>30122132</SyncKey>
                  <CollectionId>9</CollectionId>
                  <DeletesAsMoves>1</DeletesAsMoves>
                  <GetChanges/>
                  <WindowSize>50</WindowSize>
                  <Options>
                        <FilterType>2</FilterType>
                        <RightsManagementSupport xmlns="RightsManagement:">1</RightsManagementSupport>
                        <BodyPreference xmlns="AirSyncBase:">
                              <Type>2</Type>
                        </BodyPreference>
                        <BodyPreference xmlns="AirSyncBase:">
                              <Type>4</Type>
                        </BodyPreference>
                  </Options>
            </Collection>
      </Collections>
</Sync>

Command_WorkerThread_Exception :
--- Exception start ---
Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException
Exception message: The process failed to get the correct properties.
Exception level: 0
Exception stack trace:    at Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions)
   at Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag.InternalLoad(ICollection`1 extraProperties)
   at Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag..ctor(StoreSession session, MapiProp mapiProp, ICollection`1 autoloadProperties, Boolean canSaveOrDisposeMapiProp)
   at Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag..ctor(StoreSession session, MapiProp mapiProp, ICollection`1 autoloadProperties)
   at Microsoft.Exchange.Data.Storage.ItemBuilder.CoreItemBind(StoreSession session, StoreId storeId, MapiMessageCreator mapiMessageCreator, ItemBindOption itemBindOption, ICollection`1 propertiesToLoad, StoreObjectType& storeObjectType)
   at Microsoft.Exchange.Data.Storage.ItemBuilder.ItemBind[T](StoreSession session, StoreId storeId, Schema expectedSchema, MapiMessageCreator mapiMessageCreator, ItemBindOption itemBindOption, ICollection`1 propertiesToLoad)
   at Microsoft.Exchange.Data.Storage.ItemBuilder.ItemBind[T](StoreSession session, StoreId id, Schema expectedSchema, ICollection`1 propertiesToLoad)
   at Microsoft.Exchange.Data.Storage.MailboxSyncProvider.BindToItemWithItemClass(StoreObjectId id, ICollection`1 properties)
   at Microsoft.Exchange.Data.Storage.MailboxSyncProvider.GetItem(ISyncItemId id, PropertyDefinition[] specifiedPrefetchProperties)
   at Microsoft.Exchange.Data.Storage.FolderSync.GetItem(ServerManifestEntry serverManifestEntry, PropertyDefinition[] prefetchProperties)
   at Microsoft.Exchange.Data.Storage.SyncOperation.GetItem(PropertyDefinition[] prefetchProperties)
   at Microsoft.Exchange.Data.Storage.QueryBasedSyncFilter.UpdateFilterState(SyncOperation syncOperation)
   at Microsoft.Exchange.Data.Storage.FolderSync.ProcessServerOperationAboveWatermark(ServerManifestEntry serverManifestEntry, Dictionary`2 newServerManifest)
   at Microsoft.Exchange.Data.Storage.FolderSync.EnumerateServerOperations(Int32 windowSize)
   at Microsoft.Exchange.AirSync.SyncCollection.GetServerChanges(UInt32 maxWindowSize, Boolean enumerateAllOperations)
   at Microsoft.Exchange.AirSync.SyncCommand.SyncTheCollection(SyncCollection collection, Boolean createSubscription, Boolean tryNullSync)
   at Microsoft.Exchange.AirSync.SyncCommand.OnExecute()
   at Microsoft.Exchange.AirSync.SyncCommand.ExecuteCommand()
   at Microsoft.Exchange.AirSync.Command.WorkerThread()
Inner exception follows...
Exception type: Microsoft.Mapi.MapiExceptionCallFailed
Exception message: MapiExceptionCallFailed: Unable to get properties on object. (hr=0x80004005, ec=-1073151867)
Diagnostic context:
    Lid: 55847   EMSMDBPOOL.EcPoolSessionDoRpc called [length=622]
    Lid: 43559   EMSMDBPOOL.EcPoolSessionDoRpc returned [ec=0x0][length=8236][latency=15]
    Lid: 23226   --- ROP Parse Start ---
    Lid: 27962   ROP: ropOpenMessage [3]
    Lid: 27962   ROP: ropGetPropsSpecific [7]
    Lid: 17082   ROP Error: 0xC0090085
    Lid: 26465  
    Lid: 21921   StoreEc: 0xC0090085
    Lid: 27962   ROP: ropExtendedError [250]
    Lid: 1494    ---- Remote Context Beg ----
    Lid: 26426   ROP: ropGetPropsSpecific [7]
    Lid: 21970   StoreEc: 0x8004010F PropTag: 0xE9D0102
    Lid: 21970   StoreEc: 0x8004010F PropTag: 0xE960102
    Lid: 19506  
    Lid: 27698  
    Lid: 11285   StoreEc: 0xC0090085
    Lid: 5257    StoreEc: 0xC0090085
    Lid: 1750    ---- Remote Context End ----
    Lid: 26849  
    Lid: 21817   ROP Failure: 0xC0090085
    Lid: 20385  
    Lid: 28577   StoreEc: 0xC0090085
    Lid: 32001  
    Lid: 29953   StoreEc: 0xC0090085
Exception level: 1
Exception stack trace:    at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, SafeExInterfaceHandle iUnknown, Exception innerException)
   at Microsoft.Mapi.MapiProp.GetProps(ICollection`1 propTagsRequested)
   at Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions)
--- Exception end ---

AccessState :
Allowed

AccessStateReason :
Global

ResponseHeader :
HTTP/1.1 200 OK


ResponseBody :
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
      <Status>110</Status>
</Sync>

ResponseTime :
08/30/2016 21:50:30


-----------------
 Log Entry: 7
-----------------

RequestTime :
08/30/2016 21:50:30

ServerName :
MPWECAS2

AssemblyVersion :
14.03.0227.000

Identifier :
45FD3112

RequestHeader :
POST /Microsoft-Server-ActiveSync/default.eas?Cmd=Sync&User=uniza%5CJSmall&DeviceId=SEC1E510D3B7A6B7&DeviceType=SAMSUNGSMN920C HTTP/1.1
Connection: keep-alive
Content-Length: 57
Content-Type: application/vnd.ms-sync.wbxml
Accept-Encoding: gzip
Authorization: ********
Host: xweb1.xxxxxxxxxxx.xx.xx
User-Agent: Android-SAMSUNG-SM-N920C/101.60001
X-MS-PolicyKey: 2102738819
MS-ASProtocolVersion: 14.1


RequestBody :
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
      <Collections>
            <Collection>
                  <SyncKey>1532599789</SyncKey>
                  <CollectionId>2</CollectionId>
                  <DeletesAsMoves/>
                  <GetChanges/>
                  <WindowSize>5</WindowSize>
                  <Options>
                        <BodyPreference xmlns="AirSyncBase:">
                              <Type>1</Type>
                              <TruncationSize>400000</TruncationSize>
                        </BodyPreference>
                  </Options>
            </Collection>
      </Collections>
</Sync>

LogicalRequest :
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
      <Collections>
            <Collection>
                  <SyncKey>1532599789</SyncKey>
                  <CollectionId>2</CollectionId>
                  <DeletesAsMoves/>
                  <GetChanges/>
                  <WindowSize>5</WindowSize>
                  <Options>
                        <BodyPreference xmlns="AirSyncBase:">
                              <Type>1</Type>
                              <TruncationSize>400000</TruncationSize>
                        </BodyPreference>
                  </Options>
            </Collection>
      </Collections>
</Sync>

AccessState :
Allowed

AccessStateReason :
Global

ResponseHeader :
HTTP/1.1 200 OK
MS-Server-ActiveSync: 14.3


ResponseBody :
[No XmlResponse]

ResponseTime :
08/30/2016 21:50:30


-----------------
 Log Entry: 8
-----------------

RequestTime :
08/30/2016 21:50:30

ServerName :
MPWECAS2

AssemblyVersion :
14.03.0227.000

Identifier :
8CBAFE3

RequestHeader :
POST /Microsoft-Server-ActiveSync/default.eas?Cmd=Sync&User=uniza%5CJSmall&DeviceId=SEC1E510D3B7A6B7&DeviceType=SAMSUNGSMN920C HTTP/1.1
Connection: keep-alive
Content-Length: 62
Content-Type: application/vnd.ms-sync.wbxml
Accept-Encoding: gzip
Authorization: ********
Host: xweb1.xxxxxxxxxxx.xx.xx
User-Agent: Android-SAMSUNG-SM-N920C/101.60001
X-MS-PolicyKey: 2102738819
MS-ASProtocolVersion: 14.1


RequestBody :
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
      <Collections>
            <Collection>
                  <SyncKey>1420696128</SyncKey>
                  <CollectionId>1</CollectionId>
                  <DeletesAsMoves/>
                  <GetChanges/>
                  <WindowSize>5</WindowSize>
                  <Options>
                        <FilterType>4</FilterType>
                        <BodyPreference xmlns="AirSyncBase:">
                              <Type>1</Type>
                              <TruncationSize>400000</TruncationSize>
                        </BodyPreference>
                  </Options>
            </Collection>
      </Collections>
</Sync>

LogicalRequest :
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
      <Collections>
            <Collection>
                  <SyncKey>1420696128</SyncKey>
                  <CollectionId>1</CollectionId>
                  <DeletesAsMoves/>
                  <GetChanges/>
                  <WindowSize>5</WindowSize>
                  <Options>
                        <FilterType>4</FilterType>
                        <BodyPreference xmlns="AirSyncBase:">
                              <Type>1</Type>
                              <TruncationSize>400000</TruncationSize>
                        </BodyPreference>
                  </Options>
            </Collection>
      </Collections>
</Sync>

AccessState :
Allowed

AccessStateReason :
Global

ResponseHeader :
HTTP/1.1 200 OK
MS-Server-ActiveSync: 14.3


ResponseBody :
[No XmlResponse]

ResponseTime :
08/30/2016 21:50:30


-----------------
 Log Entry: 9
-----------------

RequestTime :
08/30/2016 21:50:30

ServerName :
MPWECAS2

AssemblyVersion :
14.03.0227.000

Identifier :
12658925

RequestHeader :
POST /Microsoft-Server-ActiveSync/default.eas?Cmd=Sync&User=uniza%5CJSmall&DeviceId=SEC1E510D3B7A6B7&DeviceType=SAMSUNGSMN920C HTTP/1.1
Connection: keep-alive
Content-Length: 37
Content-Type: application/vnd.ms-sync.wbxml
Accept-Encoding: gzip
Authorization: ********
Host: xweb1.xxxxxxxxxxx.xx.xx
User-Agent: Android-SAMSUNG-SM-N920C/101.60001
X-MS-PolicyKey: 2102738819
MS-ASProtocolVersion: 14.1


RequestBody :
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
      <Collections>
            <Collection>
                  <SyncKey>18054692</SyncKey>
                  <CollectionId>RI</CollectionId>
                  <DeletesAsMoves/>
                  <GetChanges/>
                  <WindowSize>10</WindowSize>
                  <Options/>
            </Collection>
      </Collections>
</Sync>

LogicalRequest :
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
      <Collections>
            <Collection>
                  <SyncKey>18054692</SyncKey>
                  <CollectionId>RI</CollectionId>
                  <DeletesAsMoves/>
                  <GetChanges/>
                  <WindowSize>10</WindowSize>
                  <Options/>
            </Collection>
      </Collections>
</Sync>

AccessState :
Allowed

AccessStateReason :
Global

ResponseHeader :
HTTP/1.1 200 OK
MS-Server-ActiveSync: 14.3


ResponseBody :
[No XmlResponse]

ResponseTime :
08/30/2016 21:50:30


-----------------
 Log Entry: 10
-----------------

RequestTime :
08/30/2016 21:50:30

ServerName :
MPWECAS2

AssemblyVersion :
14.03.0227.000

Identifier :
714DACD

RequestHeader :
POST /Microsoft-Server-ActiveSync/default.eas?Cmd=Sync&User=uniza%5CJSmall&DeviceId=SEC1E510D3B7A6B7&DeviceType=SAMSUNGSMN920C HTTP/1.1
Connection: keep-alive
Content-Length: 57
Content-Type: application/vnd.ms-sync.wbxml
Accept-Encoding: gzip
Authorization: ********
Host: xweb1.xxxxxxxxxxx.xx.xx
User-Agent: Android-SAMSUNG-SM-N920C/101.60001
X-MS-PolicyKey: 2102738819
MS-ASProtocolVersion: 14.1


RequestBody :
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
      <Collections>
            <Collection>
                  <SyncKey>942392750</SyncKey>
                  <CollectionId>25</CollectionId>
                  <DeletesAsMoves/>
                  <GetChanges/>
                  <WindowSize>5</WindowSize>
                  <Options>
                        <BodyPreference xmlns="AirSyncBase:">
                              <Type>1</Type>
                              <TruncationSize>400000</TruncationSize>
                        </BodyPreference>
                  </Options>
            </Collection>
      </Collections>
</Sync>

LogicalRequest :
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
      <Collections>
            <Collection>
                  <SyncKey>942392750</SyncKey>
                  <CollectionId>25</CollectionId>
                  <DeletesAsMoves/>
                  <GetChanges/>
                  <WindowSize>5</WindowSize>
                  <Options>
                        <BodyPreference xmlns="AirSyncBase:">
                              <Type>1</Type>
                              <TruncationSize>400000</TruncationSize>
                        </BodyPreference>
                  </Options>
            </Collection>
      </Collections>
</Sync>

AccessState :
Allowed

AccessStateReason :
Global

ResponseHeader :
HTTP/1.1 200 OK
MS-Server-ActiveSync: 14.3


ResponseBody :
[No XmlResponse]

ResponseTime :
08/30/2016 21:50:30


-----------------
 Log Entry: 11
-----------------

RequestTime :
08/30/2016 21:50:43

ServerName :
MPWECAS2

AssemblyVersion :
14.03.0227.000

Identifier :
112FD9E2

RequestHeader :
POST /Microsoft-Server-ActiveSync/default.eas?Cmd=Ping&User=uniza%5CJSmall&DeviceId=SEC1E510D3B7A6B7&DeviceType=SAMSUNGSMN920C HTTP/1.1
Content-Length: 72
Content-Type: application/vnd.ms-sync.wbxml
Accept-Encoding: gzip
Authorization: ********
Host: xweb1.xxxxxxxxxxx.xx.xx
User-Agent: Android-SAMSUNG-SM-N920C/101.60001
MS-ASProtocolVersion: 14.1
X-Cnection: close


RequestBody :
<?xml version="1.0" encoding="utf-8" ?>
<Ping xmlns="Ping:">
      <HeartbeatInterval>470</HeartbeatInterval>
      <Folders>
            <Folder>
                  <Id>25</Id>
                  <Class>Tasks</Class>
            </Folder>
            <Folder>
                  <Id>1</Id>
                  <Class>Calendar</Class>
            </Folder>
            <Folder>
                  <Id>2</Id>
                  <Class>Contacts</Class>
            </Folder>
      </Folders>
</Ping>


-----------------
 Log Entry: 12
-----------------

RequestTime :
08/30/2016 21:50:52

ServerName :
MPWECAS2

AssemblyVersion :
14.03.0227.000

Identifier :
6DC0D835

RequestHeader :
POST /Microsoft-Server-ActiveSync/default.eas?Cmd=Sync&User=uniza%5CJSmall&DeviceId=SEC1E510D3B7A6B7&DeviceType=SAMSUNGSMN920C HTTP/1.1
Connection: keep-alive
Content-Length: 37
Content-Type: application/vnd.ms-sync.wbxml
Accept-Encoding: gzip
Authorization: ********
Host: xweb1.xxxxxxxxxxx.xx.xx
User-Agent: Android-SAMSUNG-SM-N920C/101.60001
X-MS-PolicyKey: 2102738819
MS-ASProtocolVersion: 14.1


RequestBody :
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
      <Collections>
            <Collection>
                  <SyncKey>18054692</SyncKey>
                  <CollectionId>RI</CollectionId>
                  <DeletesAsMoves/>
                  <GetChanges/>
                  <WindowSize>10</WindowSize>
                  <Options/>
            </Collection>
      </Collections>
</Sync>

LogicalRequest :
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
      <Collections>
            <Collection>
                  <SyncKey>18054692</SyncKey>
                  <CollectionId>RI</CollectionId>
                  <DeletesAsMoves/>
                  <GetChanges/>
                  <WindowSize>10</WindowSize>
                  <Options/>
            </Collection>
      </Collections>
</Sync>

AccessState :
Allowed

AccessStateReason :
Global

ResponseHeader :
HTTP/1.1 200 OK
MS-Server-ActiveSync: 14.3


ResponseBody :
[No XmlResponse]

ResponseTime :
08/30/2016 21:50:52


-----------------
 Log Entry: 13
-----------------

RequestTime :
08/30/2016 21:50:52

ServerName :
MPWECAS2

AssemblyVersion :
14.03.0227.000

Identifier :
4B563DAC

RequestHeader :
POST /Microsoft-Server-ActiveSync/default.eas?Cmd=Sync&User=uniza%5CJSmall&DeviceId=SEC1E510D3B7A6B7&DeviceType=SAMSUNGSMN920C HTTP/1.1
Connection: keep-alive
Content-Length: 69
Content-Type: application/vnd.ms-sync.wbxml
Accept-Encoding: gzip
Authorization: ********
Host: xweb1.xxxxxxxxxxx.xx.xx
User-Agent: Android-SAMSUNG-SM-N920C/101.60001
X-MS-PolicyKey: 2102738819
MS-ASProtocolVersion: 14.1


RequestBody :
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
      <Collections>
            <Collection>
                  <SyncKey>30122132</SyncKey>
                  <CollectionId>9</CollectionId>
                  <DeletesAsMoves>1</DeletesAsMoves>
                  <GetChanges/>
                  <WindowSize>50</WindowSize>
                  <Options>
                        <FilterType>2</FilterType>
                        <RightsManagementSupport xmlns="RightsManagement:">1</RightsManagementSupport>
                        <BodyPreference xmlns="AirSyncBase:">
                              <Type>2</Type>
                        </BodyPreference>
                        <BodyPreference xmlns="AirSyncBase:">
                              <Type>4</Type>
                        </BodyPreference>
                  </Options>
            </Collection>
      </Collections>
</Sync>

LogicalRequest :
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
      <Collections>
            <Collection>
                  <SyncKey>30122132</SyncKey>
                  <CollectionId>9</CollectionId>
                  <DeletesAsMoves>1</DeletesAsMoves>
                  <GetChanges/>
                  <WindowSize>50</WindowSize>
                  <Options>
                        <FilterType>2</FilterType>
                        <RightsManagementSupport xmlns="RightsManagement:">1</RightsManagementSupport>
                        <BodyPreference xmlns="AirSyncBase:">
                              <Type>2</Type>
                        </BodyPreference>
                        <BodyPreference xmlns="AirSyncBase:">
                              <Type>4</Type>
                        </BodyPreference>
                  </Options>
            </Collection>
      </Collections>
</Sync>

Command_WorkerThread_Exception :
--- Exception start ---
Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException
Exception message: The process failed to get the correct properties.
Exception level: 0
Exception stack trace:    at Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions)
   at Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag.InternalLoad(ICollection`1 extraProperties)
   at Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag..ctor(StoreSession session, MapiProp mapiProp, ICollection`1 autoloadProperties, Boolean canSaveOrDisposeMapiProp)
   at Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag..ctor(StoreSession session, MapiProp mapiProp, ICollection`1 autoloadProperties)
   at Microsoft.Exchange.Data.Storage.ItemBuilder.CoreItemBind(StoreSession session, StoreId storeId, MapiMessageCreator mapiMessageCreator, ItemBindOption itemBindOption, ICollection`1 propertiesToLoad, StoreObjectType& storeObjectType)
   at Microsoft.Exchange.Data.Storage.ItemBuilder.ItemBind[T](StoreSession session, StoreId storeId, Schema expectedSchema, MapiMessageCreator mapiMessageCreator, ItemBindOption itemBindOption, ICollection`1 propertiesToLoad)
   at Microsoft.Exchange.Data.Storage.ItemBuilder.ItemBind[T](StoreSession session, StoreId id, Schema expectedSchema, ICollection`1 propertiesToLoad)
   at Microsoft.Exchange.Data.Storage.MailboxSyncProvider.BindToItemWithItemClass(StoreObjectId id, ICollection`1 properties)
   at Microsoft.Exchange.Data.Storage.MailboxSyncProvider.GetItem(ISyncItemId id, PropertyDefinition[] specifiedPrefetchProperties)
   at Microsoft.Exchange.Data.Storage.FolderSync.GetItem(ServerManifestEntry serverManifestEntry, PropertyDefinition[] prefetchProperties)
   at Microsoft.Exchange.Data.Storage.SyncOperation.GetItem(PropertyDefinition[] prefetchProperties)
   at Microsoft.Exchange.Data.Storage.QueryBasedSyncFilter.UpdateFilterState(SyncOperation syncOperation)
   at Microsoft.Exchange.Data.Storage.FolderSync.ProcessServerOperationAboveWatermark(ServerManifestEntry serverManifestEntry, Dictionary`2 newServerManifest)
   at Microsoft.Exchange.Data.Storage.FolderSync.EnumerateServerOperations(Int32 windowSize)
   at Microsoft.Exchange.AirSync.SyncCollection.GetServerChanges(UInt32 maxWindowSize, Boolean enumerateAllOperations)
   at Microsoft.Exchange.AirSync.SyncCommand.SyncTheCollection(SyncCollection collection, Boolean createSubscription, Boolean tryNullSync)
   at Microsoft.Exchange.AirSync.SyncCommand.OnExecute()
   at Microsoft.Exchange.AirSync.SyncCommand.ExecuteCommand()
   at Microsoft.Exchange.AirSync.Command.WorkerThread()
Inner exception follows...
Exception type: Microsoft.Mapi.MapiExceptionCallFailed
Exception message: MapiExceptionCallFailed: Unable to get properties on object. (hr=0x80004005, ec=-1073151867)
Diagnostic context:
    Lid: 55847   EMSMDBPOOL.EcPoolSessionDoRpc called [length=622]
    Lid: 43559   EMSMDBPOOL.EcPoolSessionDoRpc returned [ec=0x0][length=8231][latency=15]
    Lid: 23226   --- ROP Parse Start ---
    Lid: 27962   ROP: ropOpenMessage [3]
    Lid: 27962   ROP: ropGetPropsSpecific [7]
    Lid: 17082   ROP Error: 0xC0090085
    Lid: 26465  
    Lid: 21921   StoreEc: 0xC0090085
    Lid: 27962   ROP: ropExtendedError [250]
    Lid: 1494    ---- Remote Context Beg ----
    Lid: 26426   ROP: ropGetPropsSpecific [7]
    Lid: 21970   StoreEc: 0x8004010F PropTag: 0xE9D0102
    Lid: 21970   StoreEc: 0x8004010F PropTag: 0xE960102
    Lid: 19506  
    Lid: 27698  
    Lid: 11285   StoreEc: 0xC0090085
    Lid: 5257    StoreEc: 0xC0090085
    Lid: 1750    ---- Remote Context End ----
    Lid: 26849  
    Lid: 21817   ROP Failure: 0xC0090085
    Lid: 20385  
    Lid: 28577   StoreEc: 0xC0090085
    Lid: 32001  
    Lid: 29953   StoreEc: 0xC0090085
Exception level: 1
Exception stack trace:    at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, SafeExInterfaceHandle iUnknown, Exception innerException)
   at Microsoft.Mapi.MapiProp.GetProps(ICollection`1 propTagsRequested)
   at Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions)
--- Exception end ---

AccessState :
Allowed

AccessStateReason :
Global

ResponseHeader :
HTTP/1.1 200 OK


ResponseBody :
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
      <Status>110</Status>
</Sync>

ResponseTime :
08/30/2016 21:50:52


-----------------
 Log Entry: 14
-----------------

RequestTime :
08/30/2016 21:51:05

ServerName :
MPWECAS2

AssemblyVersion :
14.03.0227.000

Identifier :
2229EC9B

RequestHeader :
POST /Microsoft-Server-ActiveSync/default.eas?Cmd=Ping&User=uniza%5CJSmall&DeviceId=SEC1E510D3B7A6B7&DeviceType=SAMSUNGSMN920C HTTP/1.1
Content-Length: 15
Content-Type: application/vnd.ms-sync.wbxml
Accept-Encoding: gzip
Authorization: ********
Host: xweb1.xxxxxxxxxxx.xx.xx
User-Agent: Android-SAMSUNG-SM-N920C/101.60001
MS-ASProtocolVersion: 14.1
X-Cnection: close


RequestBody :
<?xml version="1.0" encoding="utf-8" ?>
<Ping xmlns="Ping:">
      <HeartbeatInterval>470</HeartbeatInterval>
</Ping>
0
 

Accepted Solution

by:
ablsysadmin earned 0 total points
ID: 41779528
We fixed this by removing the device partnerships for all affected users. Upon re-syncing the issue was resolved.
0
 

Author Closing Comment

by:ablsysadmin
ID: 41785799
We solved the issue ourselves.
0

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