Solved

PUP or Virus

Posted on 2016-08-30
6
92 Views
Last Modified: 2016-09-12
My OS is win 10 pro 64 bit and I seem to have a malware or virus of sort that displays an AD, Ad by Stack Player, and it sometimes plays a video or music.  I have run malware and also Avast programs, but it did not detect and get rid of this.  Is a way to get rid of this nuisance?  Thank u for your suggestions.
0
Comment
Question by:jegajothy
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 21

Accepted Solution

by:
CompProbSolv earned 251 total points
ID: 41777306
I did a Google search on Stack Player Removal and found several sites describing how to get rid of it.  Basically, look in Programs and Features and uninstall it from there and then remove it as an Add-On in all of your web browsers.
0
 
LVL 95

Assisted Solution

by:John Hurst
John Hurst earned 83 total points
ID: 41777320
Also do the following:

Download Process Explorer from Microsoft Sysinternals, install it and run it.

Look for strange alphanumeric processes under the Explorer tree (on the left side).
If you find any, kill them with Process Explorer but do not restart.
Now run Malwarebyes again to remove the popups.

When done, run another scan and restart.
0
 
LVL 48

Assisted Solution

by:dbrunton
dbrunton earned 83 total points
ID: 41777334
Adwcleaner   http://www.bleepingcomputer.com/download/adwcleaner/dl/125/ will do it for you.

Follow up with MalwareBytes  https://www.malwarebytes.com/mwb-download/ (free version) for an additional check.
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 1

Assisted Solution

by:Deepak Prajapati
Deepak Prajapati earned 83 total points
ID: 41793783
Hi jegajothy Download Microsoft Malicious Removal tool and boot into safe mode and run that tool to scan your system.
0
 

Author Comment

by:jegajothy
ID: 41794101
Thank u for all inputs.  I tried the easy way out, i.e. CompProSolv's suggestion, and it worked and got rid of the problem.  but to be sure, I also ran the Malwarebytes and the Avast programs that I have, and now that pest has gone away for good.  Thank u everyone.
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 41794215
Thanks for the update
0

Featured Post

Put Machine Learning to Work--Protect Your Clients

Machine learning means Smarter Cybersecurity™ Solutions.
As technology continues to advance, managing and analyzing massive data sets just can’t be accomplished by humans alone. It requires huge amounts of memory and storage, as well as high-speed processing of the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

SHARE your personal details only on a NEED to basis. Take CHARGE and SECURE your IDENTITY. How do I then PROTECT myself and stay in charge of my own Personal details (and) - MY own WAY...
Read about achieving the basic levels of HRIS security in the workplace.
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question