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  • Status: Solved
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PUP or Virus

My OS is win 10 pro 64 bit and I seem to have a malware or virus of sort that displays an AD, Ad by Stack Player, and it sometimes plays a video or music.  I have run malware and also Avast programs, but it did not detect and get rid of this.  Is a way to get rid of this nuisance?  Thank u for your suggestions.
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jegajothy
Asked:
jegajothy
4 Solutions
 
CompProbSolvCommented:
I did a Google search on Stack Player Removal and found several sites describing how to get rid of it.  Basically, look in Programs and Features and uninstall it from there and then remove it as an Add-On in all of your web browsers.
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John HurstBusiness Consultant (Owner)Commented:
Also do the following:

Download Process Explorer from Microsoft Sysinternals, install it and run it.

Look for strange alphanumeric processes under the Explorer tree (on the left side).
If you find any, kill them with Process Explorer but do not restart.
Now run Malwarebyes again to remove the popups.

When done, run another scan and restart.
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dbruntonCommented:
Adwcleaner   http://www.bleepingcomputer.com/download/adwcleaner/dl/125/ will do it for you.

Follow up with MalwareBytes  https://www.malwarebytes.com/mwb-download/ (free version) for an additional check.
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Deepak PrajapatiCommented:
Hi jegajothy Download Microsoft Malicious Removal tool and boot into safe mode and run that tool to scan your system.
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jegajothyAuthor Commented:
Thank u for all inputs.  I tried the easy way out, i.e. CompProSolv's suggestion, and it worked and got rid of the problem.  but to be sure, I also ran the Malwarebytes and the Avast programs that I have, and now that pest has gone away for good.  Thank u everyone.
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John HurstBusiness Consultant (Owner)Commented:
Thanks for the update
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