troubleshooting Question

HP 650 suddenly not recognizing USB mouse

Avatar of Niksa Stanojevic
Niksa Stanojevic asked on
Windows 7Laptops NotebooksPeripheralsHardwareComponents
13 Comments1 Solution290 ViewsLast Modified:
Recently i bought Gigatech USB 3D optical mouse. It worked for days perfectly and then suddenly for unknown reason it stopped working, "USB device not recognized".
 
I tried the mouse on other laptop, works perfectly. Last 4 days i went through hell trying to get it working on my HP 650 to no avail. I reinstalled windows 4 times (!!) 32 and 64 bit, same error.
 
I tried uninstalling USB root hubs and all the devices under USB tab in device manager and restarting the laptop.  Mouse got recognized number of times under various names "USB input device", "USB optical mouse" and "HID compliant device", each time working for few seconds to few minutes while freezing all the time and then stopping to work completely, including the led light under the mouse.
 
I tried unplugging all other usb devices, no good, copying files from File repository folder into Inf folder, no good, taking out the battery and letting it sit for 5-10min, no good.
 
Other usb devices i use, WiFi antenna and keyboard work fine in whatever port i plug them in, but mouse keeps getting not recognized whatever i do and like i said even when it does for few seconds it keeps freezing and dies.
 
It worked perfectly for days and than this, i have no idea of the cause or the solution, please help if you have any idea.
ASKER CERTIFIED SOLUTION
noxcho
IT Product Manager

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