troubleshooting Question

Surface with Windows RT- Lost files

Avatar of Michael Belletty
Michael Belletty asked on
Windows OS
3 Comments3 Solutions114 ViewsLast Modified:
I have a clients Microsoft Surface with Windows RT(Yes I know)
The client said he had highlighted files and folders on the desktop and dragged them up to the recycle bin to delete them.  Only thing was the highlighted files and folders did not get deleted, but the unhighlighted ones did.  Not sure how that happened!!)

Anyway we have opened the Recycle Bin and there is nothing in there to recover.
File History was not set up on the device either.
He really wants to recover the files and folders that have been lost on the desktop.

As it is Windows RT we cannot just install a recovery tool and run it.
And with the lovely Microsoft Store I cannot see any apps to download to assist.

Anyone know any other way we can attempt recovery as I cannot think of any other way!
ASKER CERTIFIED SOLUTION
Cris Hanna
Sr IT Support Engineer

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 3 Answers and 3 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 3 Answers and 3 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros