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Outlook 2016 crashing when scrolling list of items in a Public Folder

Posted on 2016-08-30
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Last Modified: 2016-10-25
When a user enters a Public Folder using Outlook 2016 and starts scrolling down the list, Outlook crashes. Until recently this happened in just one folder, now we get it in two different folders. Other users do not seem to have any problem using the folders.

Also, scrolling seems to be "slow" in this folder. It kind of stutters when starting to scroll, then after a couple of seconds it crashes.

This is based on an Exchange 2010 backend. User is on Windows 10, Outlook 2016. I have tried the following:

Disabled all Outlook plugins.
Deleted and re-created Outlook profile.
Reinstalled Windows and Office.

This is solved only when I launch Outlook with safe mode. Outlook does not crash in this case while browsing the Public Folder.
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Question by:Jeff2600
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Expert Comment

by:Vasil Michev (MVP)
ID: 41777594
If it's working fine in safe mode, it's some additional software that's causing this. Apart from add-ins, those can be AV/anti-malware scanners, virtual printers (PDF or similar), etc.
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Author Comment

by:Jeff2600
ID: 41777617
Outlook is run in safe mode, not Windows. So I don't understand what AV and printers has anything to do with it.
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Expert Comment

by:awawada
ID: 41779262
So I don't understand what AV and printers has anything to do with it.

Most of the causes were 3rd party services and tasks.

1) Disable all 3rd party services and tasks on the client using msconfig
(Attention: In Services enable the option "Hide all Microsoft services" and disable; do not disable Microsoft services!)

2) After the restart might not show up the error. If you want to know which program is the cause, you must activate each service and task one by one again. It is important that you perform a restart every time.
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Author Comment

by:Jeff2600
ID: 41784362
Tried that but, as I expected, it makes no difference. Why would disabling Windows services fix this when it's clearly an Outlook issue?

I'm saying again that Outlook in safe mode fixes the issue.

Does anyone know what Outlook in safe mode actually disables? Except what's in the Add-Ins section in Outlook settings.
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LVL 18

Expert Comment

by:awawada
ID: 41792547
Did you read my last post properly?
"Hide all Microsoft services" and disable; do not disable Microsoft services!

Does anyone know what Outlook in safe mode actually disables?
Yes, all other 3rd party stuff as I already told.
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Accepted Solution

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Jeff2600 earned 0 total points
ID: 41853406
Sorry for the late reply but nothing mentioned here actually worked. The solution was to disable a Password Manager (Roboform) that was running in the background but had absolutely nothing to do with Outlook.
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Author Comment

by:Jeff2600
ID: 41853411
Please check my last reply.
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Author Closing Comment

by:Jeff2600
ID: 41858195
None of the other solutions made any difference.
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