Outlook 2016 crashing when scrolling list of items in a Public Folder
Posted on 2016-08-30
When a user enters a Public Folder using Outlook 2016 and starts scrolling down the list, Outlook crashes. Until recently this happened in just one folder, now we get it in two different folders. Other users do not seem to have any problem using the folders.
Also, scrolling seems to be "slow" in this folder. It kind of stutters when starting to scroll, then after a couple of seconds it crashes.
This is based on an Exchange 2010 backend. User is on Windows 10, Outlook 2016. I have tried the following:
Disabled all Outlook plugins.
Deleted and re-created Outlook profile.
Reinstalled Windows and Office.
This is solved only when I launch Outlook with safe mode. Outlook does not crash in this case while browsing the Public Folder.