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  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 384
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Outlook 2016 crashing when scrolling list of items in a Public Folder

When a user enters a Public Folder using Outlook 2016 and starts scrolling down the list, Outlook crashes. Until recently this happened in just one folder, now we get it in two different folders. Other users do not seem to have any problem using the folders.

Also, scrolling seems to be "slow" in this folder. It kind of stutters when starting to scroll, then after a couple of seconds it crashes.

This is based on an Exchange 2010 backend. User is on Windows 10, Outlook 2016. I have tried the following:

Disabled all Outlook plugins.
Deleted and re-created Outlook profile.
Reinstalled Windows and Office.

This is solved only when I launch Outlook with safe mode. Outlook does not crash in this case while browsing the Public Folder.
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Jeff2600
Asked:
Jeff2600
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1 Solution
 
Vasil Michev (MVP)Commented:
If it's working fine in safe mode, it's some additional software that's causing this. Apart from add-ins, those can be AV/anti-malware scanners, virtual printers (PDF or similar), etc.
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Jeff2600Author Commented:
Outlook is run in safe mode, not Windows. So I don't understand what AV and printers has anything to do with it.
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awawadaCommented:
So I don't understand what AV and printers has anything to do with it.

Most of the causes were 3rd party services and tasks.

1) Disable all 3rd party services and tasks on the client using msconfig
(Attention: In Services enable the option "Hide all Microsoft services" and disable; do not disable Microsoft services!)

2) After the restart might not show up the error. If you want to know which program is the cause, you must activate each service and task one by one again. It is important that you perform a restart every time.
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Jeff2600Author Commented:
Tried that but, as I expected, it makes no difference. Why would disabling Windows services fix this when it's clearly an Outlook issue?

I'm saying again that Outlook in safe mode fixes the issue.

Does anyone know what Outlook in safe mode actually disables? Except what's in the Add-Ins section in Outlook settings.
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awawadaCommented:
Did you read my last post properly?
"Hide all Microsoft services" and disable; do not disable Microsoft services!

Does anyone know what Outlook in safe mode actually disables?
Yes, all other 3rd party stuff as I already told.
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Jeff2600Author Commented:
Sorry for the late reply but nothing mentioned here actually worked. The solution was to disable a Password Manager (Roboform) that was running in the background but had absolutely nothing to do with Outlook.
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Jeff2600Author Commented:
Please check my last reply.
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Jeff2600Author Commented:
None of the other solutions made any difference.
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