Solved

Workplace We Weren't able to setup this account on your phone. Company Portal Issue

Posted on 2016-08-31
1
41 Views
Last Modified: 2016-09-21
We have the hybrid SCCM Intune configuration that has been working for the last 11 months no problem. Our Company Portal App is signed correctly.
We have noticed today that new or existing users cannot enrol their devices into Workplace with the "We Weren't able to setup this account on your phone" error, which is normally linked to a Company Portal issue.
The Company Portal that is installed on currently enrolled phones has stopped working as well. When you try and open the app on the phone is says "Problem with app" There's a problem with Company Portal. First, try to buy the app... Strange as we obviously already have it, if you click buy it takes you to the store and displays WP SSP WAVE H as an application published by Internal Beta Account. Is this the app in its basic form that I originally signed?
It seems like I need to re deploy the Company Portal App again but wanted to see if anyone else has had this problem before.
0
Comment
Question by:goatVR46
1 Comment
 

Accepted Solution

by:
goatVR46 earned 0 total points
ID: 41808728
Okay so it was simple enough in the end. The Symantec Certificate had expired...
After I got a new Certificate from Symantec and added it to the server it still didn't work.
What I had to do in the end was delete the Intune Connector Role from the SCCM server and then clear the information entered into the Windows Phone section in Administration, Cloud Services, Microsoft Intune Subscriptions and apply that.
Then re add the Intune Connector Role to the server and set up the Windows Phone section again with the new certificate. Then resign the company portal app and set it back up to be a required application upon enrolment.
Phew. Thank you Michael from Microsoft!
0

Featured Post

Master Your Team's Linux and Cloud Stack!

The average business loses $13.5M per year to ineffective training (per 1,000 employees). Keep ahead of the competition and combine in-person quality with online cost and flexibility by training with Linux Academy.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Knowing where your website is hosted is as important as the features you receive, the monthly fee, and the support you receive. Due diligence should be done when choosing your next hosting provider.
This article outlines why you need to choose a backup solution that protects your entire environment – including your VMware ESXi and Microsoft Hyper-V virtualization hosts – not just your virtual machines.
In a recent question (https://www.experts-exchange.com/questions/28997919/Pagination-in-Adobe-Acrobat.html) here at Experts Exchange, a member asked how to add page numbers to a PDF file using Adobe Acrobat XI Pro. This short video Micro Tutorial sh…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

831 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question