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Google Cloud Print Printers Go Offline

Posted on 2016-08-31
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Last Modified: 2016-10-04
We have a Windows 2008 R2 Server setup as a traditional print server with 20+ printers/printer drivers setup.  We installed the latest version of the Google Cloud Print Service App and setup a Google account specifically for printers that we want to share out to via Google Cloud Print.  The issue that we are having is that all of the printers go offline at various times during the day.  The way that we have found to get them back online is to login to the print server, login to Google Cloud Print in Chrome on the print server and wait a few minutes.  All of the printers typically come back online.

We are using a Domain Admin account to login to the Google Cloud print service App.  We have also setup a scheduled task to restart the Google Cloud print service every 4 hours however, this has not seemed to help fix the issue.  Any ideas on how to get this to work reliably?
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Question by:John-Paul
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Jackie Man earned 500 total points (awarded by participants)
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Chrome browser updated to v52.0.2743.116?

Do you see the printer online even if chrome is signed out on the windows server?

If both answers are YES, It is a known issue.

https://support.google.com/chrome/a/known-issues/1700835?hl=en&ref_topic=4386914
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by:Jackie Man
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Actually, Google Cloud Print is still a beta product and you should not rely on it in a production environment.
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by:Jackie Man
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Any feedback?
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by:Jackie Man
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Google Cloud Printing is still a beta product and is not recommended for production environment.
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