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Intuit QuickBooks Pro 2016 and Software Restriction Policies Error

Posted on 2016-08-31
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Last Modified: 2016-09-12
I have recently implemented SRP (Software Restriction Policies) on our Windows 2008 R2 Terminal Server.  I was able to get all other programs to function properly on the server besides Quickbooks. When SRP is enabled Quickbooks will work for most of the day but eventually freezes when trying to log into our company file located on a network share. If i disable SRP the issue is resolved but it is a must I get these two working properly together. I have made sure to add the exceptions in SRP to allow Quickbooks to run unrestricted including paths for the network share, Local program data and files, and Registry entries. I do receive an error in the application log while this error occurs. The error message is pasted below but this error shows up in the application log at other times when quickbooks is operating normally and SRP is not enabled. This is the only error message that appears in the application log when quickbooks experiences this error while SRP is enabled. I am not sure what my next step is to get this solved so any help is greatly appreciated. Thank you!





- System

  - Provider

   [ Name]  QuickBooks
 
  - EventID 4

   [ Qualifiers]  0
 
   Level 2
 
   Task 2
 
   Keywords 0x80000000000000
 
  - TimeCreated

   [ SystemTime]  2016-08-31T16:23:48.000000000Z
 
   EventRecordID 42658
 
   Channel Application
 
   Computer Servername.Domain.com
 
   Security
 

- EventData

   QuickBooks Pro 2016
   Got unexpected error 5 in call to NetShareGetInfo for path \\server\Quickbooks\Company file.QBW
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Question by:jhakie
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5 Comments
 
LVL 98

Assisted Solution

by:John Hurst
John Hurst earned 2000 total points
ID: 41778824
I am not sure you can resolve this. QuickBooks is a VERY chatty database system and according to the error above, that is precisely where it is getting stuck

I have made sure to add the exceptions in SRP to allow QuickBooks to run unrestricted including paths for the network share

Make sure you add the same exception to the Server Manager Program that is running on your server.
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Author Comment

by:jhakie
ID: 41786100
Thank you for your comment I will try that today and let you know. Thanks!
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Accepted Solution

by:
jhakie earned 0 total points
ID: 41788419
I decided to take a different approach with SRP to get it to work with Quickbooks. I allowed all programs to run besides the programs I specified instead of disallowing every program except the programs I allow. Although this is not the best way to set it up it is the only way to get Quickbooks to work with SRP and still be able to block most programs i dont want installed on my network. Thank you for the help!
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LVL 98

Expert Comment

by:John Hurst
ID: 41788480
Thank you for the update.
1
 
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Author Closing Comment

by:jhakie
ID: 41793923
Found the solution myself with John Hurst's assistance.
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