Dual Mointor Display Driver/Excel 2016

A user is working in Microsoft Excel 2016 with dual monitors and experiencing their monitors blinking and going out when transferring data from one spread to another on opposite screen. Once the monitors comes out of sleep mode, the message, "display server stopped working".

What I can offer is the one monitor is connected via display port cable and the other monitor via VGA cable. The PC is less than a month old. I have swapped out monitors as well and "disabled hardware graphics accelerations" under options-->Advanced in Excel. I appreciate any feedback or thoughts on how to resolve this issue. Thank you in advance.

dlmyersdta

Asked: 2016-08-31

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1 Solution

LVL 16

Carol ChisholmCommented: 2016-09-06

Have you tried daisy chaining the monitors on the Display port?

LVL 38

Gerwin Jansen, EE MVETopic Advisor Commented: 2016-09-06

Did you update video drivers to latest available version? What kind of PC is this about? Brand / type / video card?

LVL 1

dlmyersdtaAuthor Commented: 2016-09-07

Hello All,

An update is that I was able to update the Intel drivers for the graphics and display. The issue I was experiencing appeared to be a issue with Office 2016 products on a HP ProDesk 600 G2 desktop. As of now, we haven't had any issues. I appreciate everyone's insight and recommendations for resolving this issue.

LVL 38

Gerwin Jansen, EE MVETopic Advisor Commented: 2016-09-07

You're welcome ;)

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Dual Mointor Display Driver/Excel 2016

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