Solved

Dual Mointor Display Driver/Excel 2016

Posted on 2016-08-31
4
86 Views
Last Modified: 2016-09-07
A user is working in Microsoft Excel 2016 with dual monitors and experiencing their monitors blinking and going out when transferring data from one spread to another on opposite screen. Once the monitors comes out of sleep mode, the message, "display server stopped working".

What I can offer is the one monitor is connected via display port cable and the other monitor via VGA cable. The PC is less than a month old. I have swapped out monitors as well and "disabled hardware graphics accelerations" under options-->Advanced in Excel.  I appreciate any feedback or thoughts on how to resolve this issue. Thank you in advance.
0
Comment
Question by:dlmyersdta
  • 2
4 Comments
 
LVL 16

Expert Comment

by:Carol Chisholm
ID: 41787256
Have you tried daisy chaining the monitors on the Display port?
1
 
LVL 38

Accepted Solution

by:
Gerwin Jansen, EE MVE earned 500 total points
ID: 41787297
Did you update video drivers to latest available version? What kind of PC is this about? Brand / type / video card?
1
 
LVL 1

Author Comment

by:dlmyersdta
ID: 41788065
Hello All,

An update is that I was able to update the Intel drivers for the graphics and display. The issue I was experiencing appeared to be a issue with Office 2016 products on a HP ProDesk 600 G2 desktop. As of now, we haven't had any issues. I appreciate everyone's insight and recommendations for resolving this issue.
0
 
LVL 38

Expert Comment

by:Gerwin Jansen, EE MVE
ID: 41788387
You're welcome ;)
0

Featured Post

Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
While rebooting windows server 2003 server , it's showing "active directory rebuilding indices please wait" at startup. It took a little while for this process to complete and once we logged on not all the services were started so another reboot is …
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…

839 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question