• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 90
  • Last Modified:

Wireless Connection On HP notebook

We have a user who is experiencing issues with connecting his HP notebook to Wi-Fi access points (mobile device, home, airport, etc.). When the user attempts to connect to the wireless access point at times, they receive the following message, "Window was unable to connect to "The devices name".

What I can offer is the user is in a area where other devices are able to connect successfully. Sometimes the user can connect and sometime they can not. Any feedback or suggestions is greatly appreciated. Thanks in advance.
1 Solution
Nick RhodeIT DirectorCommented:
Uninstall and reinstall the current driver?

Update the driver to the latest version?
FOXActive Directory/Exchange EngineerCommented:
Find and install the latest drivers for his wireless network adapter.  If the user is still experiencing problems after that, the internal wireless nic my be faulting.
dlmyersdtaAuthor Commented:
I will give this a try and let everyone know my findings. I appreciate the feedback!
WEBINAR: GDPR Implemented - Tips & Lessons Learned

Join the WatchGuard team on Thursday, March 29th as we recount some valuable lessons learned in weighing the needs of a business against the new regulatory environment, look ahead at the two months left before implementation, and help you understand the steps you can take today!

Open the cover to the wireless card and make sure the antenna cables are properly connected to it. If the are connected properly, get another card, or a usb wireless dongle.
Deepak PrajapatiCommented:
Hello dlmyersdta,
Welcome to Expert Exchange!
To troubleshoot on this issue better...
May i know Have you made any recent changes on the computer? Plz..Ans
Also please verify with the WLAN service is started to turn On WLAN service.
Please follow the steps to start the WLAN service.
a)      Click on Start, type in services.msc
b)      Select WLAN Autoconfig from the list, Right click properties
c)      Change the startup type to Automatic
d)      Click on Apply
e)      Click on Start button , Ok.
f)       Restart the computer and verify if it works.
let me know if the problem is still persist.
dlmyersdtaAuthor Commented:
I appreciate all the suggestions and feedback. I applied a Bios update manually to this unit. I also checked the wireless driver and updated it to the latest driver. Will have user test out while traveling. As of now, the issue appears to be resolved. Many Thanks to everyone.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now