troubleshooting Question

Wireless Connection On HP notebook

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dlmyersdta asked on
Displays / MonitorsLaptops NotebooksWireless Hardware
6 Comments1 Solution149 ViewsLast Modified:
We have a user who is experiencing issues with connecting his HP notebook to Wi-Fi access points (mobile device, home, airport, etc.). When the user attempts to connect to the wireless access point at times, they receive the following message, "Window was unable to connect to "The devices name".

What I can offer is the user is in a area where other devices are able to connect successfully. Sometimes the user can connect and sometime they can not. Any feedback or suggestions is greatly appreciated. Thanks in advance.
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