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Unable to view Outlook 2013 calendar

Posted on 2016-08-31
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Last Modified: 2016-09-05
When an Outlook 2013 user attempts to view a calendar she gets the error message shown in the screenshot "The set of folders cannot be opened. The information store could not be opened."

Outlook 2013 is set up using IMAP.

What can be done to fix this issue so that the user will once again be able to view this calendar?
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Question by:Knowledgeable
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Expert Comment

by:TechieMD
ID: 41778771
Delete and attempt to recreate the user's profile in Outlook.
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Clark Kent earned 500 total points
ID: 41779227
Hello,
Ensure that correct Outlook data file is set as default.
1. Click on Start
2. Choose  Control Panel > Mail > Show Profiles > Properties > Data Files > Select the correct .pst file
3. click on Set as default.
If the correct .pst file is already set as default then try the steps below:
1.Right click on Outlook (.exe)
2. Go to Properties > Compatibility > uncheck all the boxes.

Thanks & Regards,
Clark Kent
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