?
Solved

Unable to view Outlook 2013 calendar

Posted on 2016-08-31
2
Medium Priority
?
101 Views
Last Modified: 2016-09-05
When an Outlook 2013 user attempts to view a calendar she gets the error message shown in the screenshot "The set of folders cannot be opened. The information store could not be opened."

Outlook 2013 is set up using IMAP.

What can be done to fix this issue so that the user will once again be able to view this calendar?
0
Comment
Question by:Knowledgeable
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 5

Expert Comment

by:TechieMD
ID: 41778771
Delete and attempt to recreate the user's profile in Outlook.
0
 
LVL 11

Accepted Solution

by:
Clark Kent earned 2000 total points
ID: 41779227
Hello,
Ensure that correct Outlook data file is set as default.
1. Click on Start
2. Choose  Control Panel > Mail > Show Profiles > Properties > Data Files > Select the correct .pst file
3. click on Set as default.
If the correct .pst file is already set as default then try the steps below:
1.Right click on Outlook (.exe)
2. Go to Properties > Compatibility > uncheck all the boxes.

Thanks & Regards,
Clark Kent
0

Featured Post

Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article helps those who get the 0xc004d307 error when trying to rearm (reset the license) Office 2013 in a Virtual Desktop Infrastructure (VDI) and/or those trying to prep the master image for Microsoft Key Management (KMS) activation. (i.e.- C…
Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
Suggested Courses

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question