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O365 IT Support Roles and Permissions

Posted on 2016-08-31
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As Office 365 Global Admins, what role/permissions are you generally assigning your level one or level two support teams at your companies? Right now, during the migration to O365, I haven't allowed anyone but very senior engineers access, but want to allow some features and abilities to level 1 and 2 support personnel in the near future as I wrap up another O365 migration project.

For instance, verifying licenses, adding/removing user info such as alias SMTP addresses, etc. pretty basic things.
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Question by:Christian Hans
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Vasil Michev (MVP) earned 2000 total points
ID: 41779288
It really depends on your processes/policies. Definitely keep the Global admins to a minimum, in most cases you can give permissions to specific workloads only. In case of Exchange, take advantage of the RBAC model and only give access to what's really needed.

An example configuration will be something like: 2-3 Global admins, few User admins, few people granted View-Only recipient management for reporting tasks, probably some people with access to eDiscovery, etc.
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