Solved

O365 IT Support Roles and Permissions

Posted on 2016-08-31
1
20 Views
Last Modified: 2016-09-01
As Office 365 Global Admins, what role/permissions are you generally assigning your level one or level two support teams at your companies? Right now, during the migration to O365, I haven't allowed anyone but very senior engineers access, but want to allow some features and abilities to level 1 and 2 support personnel in the near future as I wrap up another O365 migration project.

For instance, verifying licenses, adding/removing user info such as alias SMTP addresses, etc. pretty basic things.
0
Comment
Question by:Christian Hans
1 Comment
 
LVL 40

Accepted Solution

by:
Vasil Michev (MVP) earned 500 total points
ID: 41779288
It really depends on your processes/policies. Definitely keep the Global admins to a minimum, in most cases you can give permissions to specific workloads only. In case of Exchange, take advantage of the RBAC model and only give access to what's really needed.

An example configuration will be something like: 2-3 Global admins, few User admins, few people granted View-Only recipient management for reporting tasks, probably some people with access to eDiscovery, etc.
0

Featured Post

Networking for the Cloud Era

Join Microsoft and Riverbed for a discussion and demonstration of enhancements to SteelConnect:
-One-click orchestration and cloud connectivity in Azure environments
-Tight integration of SD-WAN and WAN optimization capabilities
-Scalability and resiliency equal to a data center

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is my first article on Expert Exchange on the Manual Method of Exporting Office 365 Mailboxes to PST format by using the eDiscovery mechanism of Office. Hope you will enjoy the article.
Find out what you should include to make the best professional email signature for your organization.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

821 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question