Solved

O365 IT Support Roles and Permissions

Posted on 2016-08-31
1
19 Views
Last Modified: 2016-09-01
As Office 365 Global Admins, what role/permissions are you generally assigning your level one or level two support teams at your companies? Right now, during the migration to O365, I haven't allowed anyone but very senior engineers access, but want to allow some features and abilities to level 1 and 2 support personnel in the near future as I wrap up another O365 migration project.

For instance, verifying licenses, adding/removing user info such as alias SMTP addresses, etc. pretty basic things.
0
Comment
Question by:Christian Hans
1 Comment
 
LVL 40

Accepted Solution

by:
Vasil Michev (MVP) earned 500 total points
ID: 41779288
It really depends on your processes/policies. Definitely keep the Global admins to a minimum, in most cases you can give permissions to specific workloads only. In case of Exchange, take advantage of the RBAC model and only give access to what's really needed.

An example configuration will be something like: 2-3 Global admins, few User admins, few people granted View-Only recipient management for reporting tasks, probably some people with access to eDiscovery, etc.
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article explains how to prepare an HTML email signature template file containing dynamic placeholders for users' Azure AD data. Furthermore, it explains how to use this file to remotely set up a department-wide email signature policy in Office …
This article explains how to install and use the NTBackup utility that comes with Windows Server.
This is Part 3 in a 3-part series on Experts Exchange to discuss error handling in VBA code written for Excel. Part 1 of this series discussed basic error handling code using VBA. http://www.experts-exchange.com/videos/1478/Excel-Error-Handlin…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question