Solved

O365 IT Support Roles and Permissions

Posted on 2016-08-31
1
15 Views
Last Modified: 2016-09-01
As Office 365 Global Admins, what role/permissions are you generally assigning your level one or level two support teams at your companies? Right now, during the migration to O365, I haven't allowed anyone but very senior engineers access, but want to allow some features and abilities to level 1 and 2 support personnel in the near future as I wrap up another O365 migration project.

For instance, verifying licenses, adding/removing user info such as alias SMTP addresses, etc. pretty basic things.
0
Comment
Question by:Christian Hans
1 Comment
 
LVL 39

Accepted Solution

by:
Vasil Michev (MVP) earned 500 total points
ID: 41779288
It really depends on your processes/policies. Definitely keep the Global admins to a minimum, in most cases you can give permissions to specific workloads only. In case of Exchange, take advantage of the RBAC model and only give access to what's really needed.

An example configuration will be something like: 2-3 Global admins, few User admins, few people granted View-Only recipient management for reporting tasks, probably some people with access to eDiscovery, etc.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you don't know how to downgrade, my instructions below should be helpful.
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
Office 365 is currently available in five editions. Three of them are for business use: Office 365 Business Essentials, Office 365 Business, and Office 365 Business Premium. Two of them are for home/personal use: Office 365 Home and Office 365 Perso…
A company’s greatest vulnerability is their email. CEO fraud, ransomware and spear phishing attacks are the no1 threat to a company’s security. Cybercrime is responsible for the largest loss of money to companies today with losses projected to r…

862 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

26 Experts available now in Live!

Get 1:1 Help Now