O365 IT Support Roles and Permissions
Posted on 2016-08-31
As Office 365 Global Admins, what role/permissions are you generally assigning your level one or level two support teams at your companies? Right now, during the migration to O365, I haven't allowed anyone but very senior engineers access, but want to allow some features and abilities to level 1 and 2 support personnel in the near future as I wrap up another O365 migration project.
For instance, verifying licenses, adding/removing user info such as alias SMTP addresses, etc. pretty basic things.