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Solved

Missing profile prevents windows 10 startup

Posted on 2016-08-31
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Last Modified: 2016-09-01
A client has a computer that stopped successfully booting into windows 10.  I cloned the drive and found there was no profile for the only user on that PC,  The profile was named Mary.  There is a SAM database with the user Mary on the PC, so I know it existed.

There are no restore points.  From the recovery environment I tried to reset keeping the user files, which failed.

I would like to know if there's a way to connect to windows without that active profile, and how to revive the  one that was there.

Any assist here would be most welcome.

Thanks!

Mark
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Question by:mlitin
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Accepted Solution

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John Hurst earned 500 total points
ID: 41779006
 I cloned the drive  <-- The profile was likely corrupted. Do you have the drive that was cloned? Can you find the profile on that drive?  If not, the user will have to build a new profile.
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Author Comment

by:mlitin
ID: 41779024
The profile is not under the user directory on either the clone or the original drive.  So we've got no way to try to revive it?

Thanks for your attention, John.  Just making certain.
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LVL 93

Expert Comment

by:John Hurst
ID: 41779028
It would appear to be gone. The profile is stored (I am sure you know) in the USERS folder. If not there, then some damage to it cause it to fail.
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Expert Comment

by:John Hurst
ID: 41779034
Is there a Windows.old folder?  if there is, the might be a profile in there, although I do not know how to recover it without rolling back
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Author Comment

by:mlitin
ID: 41779226
Thanks, John..

The Windows Old folder is there, so they'll loose ~6 months.  To bad.  So sad.

Thanks again for the assist!
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Author Closing Comment

by:mlitin
ID: 41779229
Thanks, John!
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Expert Comment

by:John Hurst
ID: 41779641
That is unfortunate about the profile loss. Thanks for the update.
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