troubleshooting Question

Missing profile prevents windows 10 startup

Avatar of Mark Litin
Mark LitinFlag for United States of America asked on
Windows 10
7 Comments1 Solution70 ViewsLast Modified:
A client has a computer that stopped successfully booting into windows 10.  I cloned the drive and found there was no profile for the only user on that PC,  The profile was named Mary.  There is a SAM database with the user Mary on the PC, so I know it existed.

There are no restore points.  From the recovery environment I tried to reset keeping the user files, which failed.

I would like to know if there's a way to connect to windows without that active profile, and how to revive the  one that was there.

Any assist here would be most welcome.

Thanks!

Mark
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