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Mark LitinFlag for United States of America

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Missing profile prevents windows 10 startup

A client has a computer that stopped successfully booting into windows 10.  I cloned the drive and found there was no profile for the only user on that PC,  The profile was named Mary.  There is a SAM database with the user Mary on the PC, so I know it existed.

There are no restore points.  From the recovery environment I tried to reset keeping the user files, which failed.

I would like to know if there's a way to connect to windows without that active profile, and how to revive the  one that was there.

Any assist here would be most welcome.

Thanks!

Mark
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John
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The profile is not under the user directory on either the clone or the original drive.  So we've got no way to try to revive it?

Thanks for your attention, John.  Just making certain.
It would appear to be gone. The profile is stored (I am sure you know) in the USERS folder. If not there, then some damage to it cause it to fail.
Is there a Windows.old folder?  if there is, the might be a profile in there, although I do not know how to recover it without rolling back
Thanks, John..

The Windows Old folder is there, so they'll loose ~6 months.  To bad.  So sad.

Thanks again for the assist!
Thanks, John!
That is unfortunate about the profile loss. Thanks for the update.