Outlook 2016 eats F11

I have a program called Aastra Office Suite that is supposed to act on selected text when I hit F11. This worked before I updated to Outlook 2016. F11 works if Outlook is not the foreground application, so somehow Outlook swallows it. I've tried setting it to F10, too, but still the same. Any way to troubleshoot this?
madorianAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

xtermieCommented:
Hi madorian, I think that in Outlook 2016 F11 is a shortcut to the PEOPLE, Enter a name in the Search Address Books box.  That means that when it is on the foreground, F11 will work for OUTLOOK and not your other app.

You can try to change this by locating the above command and change the keyboard shortcut through Outlook Options -> Customize Ribbon.  Not sure where it is, but I will look for it and get back to you.
0
JohnBusiness Consultant (Owner)Commented:
As far as I know you cannot change the keyboard shortcuts.

Here they all are:

https://support.office.com/en-ie/article/Keyboard-shortcuts-for-Microsoft-Outlook-2013-and-2016-3E1090F6-A616-42DB-ABF5-269CA3D553EE

Note and Quote "Outlook doesn’t have the option to alter or customize keyboard shortcuts. Refer to this TechCenter article for some alternative options"

https://social.technet.microsoft.com/Forums/office/en-US/426cc46a-a93e-47c7-8700-8eaee607819e/how-to-add-custom-keyboard-shortcuts-in-outlook?forum=outlook

You will need to adjust the application or use it differently
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
madorianAuthor Commented:
Well, it was not answered.

It seems all F-keys in Outlook are taken. What key can I use then?
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

JohnBusiness Consultant (Owner)Commented:
You cannot change the Outlook key assignments which is what we said. You have to change the other application not to conflict.
0
madorianAuthor Commented:
It seems no matter what key combination I try, nothing works inside outlook. If I hit the key combination outside outlook, it works fine.
0
madorianAuthor Commented:
I tried F8, F10 and Alt-F11
0
madorianAuthor Commented:
If I put a telephone number inside notepad and hit whatever combination I've set inside the Aastra client, it works perfect, but whenever I select something inside outlook, it doesn't respond. This worked perfectly, btw, in Outlook-2013 and 2010.
0
madorianAuthor Commented:
Why does this question have an accepted answer? I didn't accept this answer?
0
madorianAuthor Commented:
I've also setup another computer now and it seems to work; now I'm even more flabbergasted. Any idea how I can troubleshoot this?
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.