Outlook 2016 eats F11

madorian
madorian used Ask the Experts™
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I have a program called Aastra Office Suite that is supposed to act on selected text when I hit F11. This worked before I updated to Outlook 2016. F11 works if Outlook is not the foreground application, so somehow Outlook swallows it. I've tried setting it to F10, too, but still the same. Any way to troubleshoot this?
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Top Expert 2011
Commented:
Hi madorian, I think that in Outlook 2016 F11 is a shortcut to the PEOPLE, Enter a name in the Search Address Books box.  That means that when it is on the foreground, F11 will work for OUTLOOK and not your other app.

You can try to change this by locating the above command and change the keyboard shortcut through Outlook Options -> Customize Ribbon.  Not sure where it is, but I will look for it and get back to you.
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
As far as I know you cannot change the keyboard shortcuts.

Here they all are:

https://support.office.com/en-ie/article/Keyboard-shortcuts-for-Microsoft-Outlook-2013-and-2016-3E1090F6-A616-42DB-ABF5-269CA3D553EE

Note and Quote "Outlook doesn’t have the option to alter or customize keyboard shortcuts. Refer to this TechCenter article for some alternative options"

https://social.technet.microsoft.com/Forums/office/en-US/426cc46a-a93e-47c7-8700-8eaee607819e/how-to-add-custom-keyboard-shortcuts-in-outlook?forum=outlook

You will need to adjust the application or use it differently

Author

Commented:
Well, it was not answered.

It seems all F-keys in Outlook are taken. What key can I use then?
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You cannot change the Outlook key assignments which is what we said. You have to change the other application not to conflict.

Author

Commented:
It seems no matter what key combination I try, nothing works inside outlook. If I hit the key combination outside outlook, it works fine.

Author

Commented:
I tried F8, F10 and Alt-F11

Author

Commented:
If I put a telephone number inside notepad and hit whatever combination I've set inside the Aastra client, it works perfect, but whenever I select something inside outlook, it doesn't respond. This worked perfectly, btw, in Outlook-2013 and 2010.

Author

Commented:
Why does this question have an accepted answer? I didn't accept this answer?

Author

Commented:
I've also setup another computer now and it seems to work; now I'm even more flabbergasted. Any idea how I can troubleshoot this?

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