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Outlook 2016 eats F11

I have a program called Aastra Office Suite that is supposed to act on selected text when I hit F11. This worked before I updated to Outlook 2016. F11 works if Outlook is not the foreground application, so somehow Outlook swallows it. I've tried setting it to F10, too, but still the same. Any way to troubleshoot this?
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madorian
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madorian
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2 Solutions
 
xtermieCommented:
Hi madorian, I think that in Outlook 2016 F11 is a shortcut to the PEOPLE, Enter a name in the Search Address Books box.  That means that when it is on the foreground, F11 will work for OUTLOOK and not your other app.

You can try to change this by locating the above command and change the keyboard shortcut through Outlook Options -> Customize Ribbon.  Not sure where it is, but I will look for it and get back to you.
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JohnBusiness Consultant (Owner)Commented:
As far as I know you cannot change the keyboard shortcuts.

Here they all are:

https://support.office.com/en-ie/article/Keyboard-shortcuts-for-Microsoft-Outlook-2013-and-2016-3E1090F6-A616-42DB-ABF5-269CA3D553EE

Note and Quote "Outlook doesn’t have the option to alter or customize keyboard shortcuts. Refer to this TechCenter article for some alternative options"

https://social.technet.microsoft.com/Forums/office/en-US/426cc46a-a93e-47c7-8700-8eaee607819e/how-to-add-custom-keyboard-shortcuts-in-outlook?forum=outlook

You will need to adjust the application or use it differently
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madorianAuthor Commented:
Well, it was not answered.

It seems all F-keys in Outlook are taken. What key can I use then?
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JohnBusiness Consultant (Owner)Commented:
You cannot change the Outlook key assignments which is what we said. You have to change the other application not to conflict.
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madorianAuthor Commented:
It seems no matter what key combination I try, nothing works inside outlook. If I hit the key combination outside outlook, it works fine.
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madorianAuthor Commented:
I tried F8, F10 and Alt-F11
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madorianAuthor Commented:
If I put a telephone number inside notepad and hit whatever combination I've set inside the Aastra client, it works perfect, but whenever I select something inside outlook, it doesn't respond. This worked perfectly, btw, in Outlook-2013 and 2010.
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madorianAuthor Commented:
Why does this question have an accepted answer? I didn't accept this answer?
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madorianAuthor Commented:
I've also setup another computer now and it seems to work; now I'm even more flabbergasted. Any idea how I can troubleshoot this?
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