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Outlook 2016 eats F11

Posted on 2016-09-01
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Last Modified: 2016-10-29
I have a program called Aastra Office Suite that is supposed to act on selected text when I hit F11. This worked before I updated to Outlook 2016. F11 works if Outlook is not the foreground application, so somehow Outlook swallows it. I've tried setting it to F10, too, but still the same. Any way to troubleshoot this?
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Question by:madorian
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LVL 18

Assisted Solution

by:xtermie
xtermie earned 1000 total points (awarded by participants)
ID: 41779404
Hi madorian, I think that in Outlook 2016 F11 is a shortcut to the PEOPLE, Enter a name in the Search Address Books box.  That means that when it is on the foreground, F11 will work for OUTLOOK and not your other app.

You can try to change this by locating the above command and change the keyboard shortcut through Outlook Options -> Customize Ribbon.  Not sure where it is, but I will look for it and get back to you.
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John Hurst earned 1000 total points (awarded by participants)
ID: 41779805
As far as I know you cannot change the keyboard shortcuts.

Here they all are:

https://support.office.com/en-ie/article/Keyboard-shortcuts-for-Microsoft-Outlook-2013-and-2016-3E1090F6-A616-42DB-ABF5-269CA3D553EE

Note and Quote "Outlook doesn’t have the option to alter or customize keyboard shortcuts. Refer to this TechCenter article for some alternative options"

https://social.technet.microsoft.com/Forums/office/en-US/426cc46a-a93e-47c7-8700-8eaee607819e/how-to-add-custom-keyboard-shortcuts-in-outlook?forum=outlook

You will need to adjust the application or use it differently
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Author Comment

by:madorian
ID: 41814683
Well, it was not answered.

It seems all F-keys in Outlook are taken. What key can I use then?
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LVL 97

Expert Comment

by:John Hurst
ID: 41814685
You cannot change the Outlook key assignments which is what we said. You have to change the other application not to conflict.
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Author Comment

by:madorian
ID: 41814693
It seems no matter what key combination I try, nothing works inside outlook. If I hit the key combination outside outlook, it works fine.
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Author Comment

by:madorian
ID: 41814694
I tried F8, F10 and Alt-F11
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Author Comment

by:madorian
ID: 41814696
If I put a telephone number inside notepad and hit whatever combination I've set inside the Aastra client, it works perfect, but whenever I select something inside outlook, it doesn't respond. This worked perfectly, btw, in Outlook-2013 and 2010.
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Author Comment

by:madorian
ID: 41861216
Why does this question have an accepted answer? I didn't accept this answer?
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Author Comment

by:madorian
ID: 41865322
I've also setup another computer now and it seems to work; now I'm even more flabbergasted. Any idea how I can troubleshoot this?
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