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WSUS stopped working

Posted on 2016-09-01
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Last Modified: 2016-09-12
Hi Experts,

since some days my WSUS server is not running.
The service stopped after 5 minutes.

My server is a WIN2012R2 server with WSUS installed.
Some weeks ago all went fine.

Here is the error levent log:
The WSUS administration console was unable to connect to the WSUS Server via the remote API. 

Verify that the Update Services service, IIS and SQL are running on the server. If the problem persists, try restarting IIS, SQL, and the Update Services Service.

The WSUS administration console has encountered an unexpected error. This may be a transient error; try restarting the administration console. If this error persists, 

Try removing the persisted preferences for the console by deleting the wsus file under %appdata%\Microsoft\MMC\.


System.IO.IOException -- The handshake failed due to an unexpected packet format.

Source
System

Stack Trace:
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
   at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.ConnectStream.WriteHeaders(Boolean async)
** this exception was nested inside of the following exception **


System.Net.WebException -- The underlying connection was closed: An unexpected error occurred on a send.

Source
Microsoft.UpdateServices.Administration

Stack Trace:
   at Microsoft.UpdateServices.Administration.AdminProxy.CreateUpdateServer(Object[] args)
   at Microsoft.UpdateServices.UI.SnapIn.Scope.ServerSummaryScopeNode.GetUpdateServer(PersistedServerSettings settings)
   at Microsoft.UpdateServices.UI.SnapIn.Scope.ServerSummaryScopeNode.ConnectToServer()
   at Microsoft.UpdateServices.UI.SnapIn.Scope.ServerSummaryScopeNode.get_ServerTools()

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Do you have any ideas ?
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Comment
Question by:Eprs_Admin
8 Comments
 
LVL 17

Expert Comment

by:Sajid Shaik M
ID: 41779574
did u deleted the files under this path ? if not then delete them and restart the server n check

%appdata%\Microsoft\MMC\
0
 

Author Comment

by:Eprs_Admin
ID: 41779614
I did it, but no success after the reboot.
The console comes up with Connection error.
Then I press Reset Server Node, and nothing happened.
0
 

Author Comment

by:Eprs_Admin
ID: 41779618
what kind of services I can check ?

Can I check the database ?
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LVL 23

Assisted Solution

by:Radhakrishnan R
Radhakrishnan R earned 1000 total points
ID: 41779666
Hi,

Go to IIS and check the WSUS Apppool status (under application pool). Is it started? if it's in stopped state, start it and try logging into WSUS.

This may also happen if the W3WP worker process and Windows Internal database is consuming more memory.
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Author Comment

by:Eprs_Admin
ID: 41779691
I found it, because in MAY 2016 there was an update and all WSUS server crashed in the world.
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LVL 18

Assisted Solution

by:awawada
awawada earned 1000 total points
ID: 41781023
Did you check the health of your WSUS server with

wsusutil.exe checkhealth ?

After view the application event viewer.
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Accepted Solution

by:
Eprs_Admin earned 0 total points
ID: 41787661
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Author Closing Comment

by:Eprs_Admin
ID: 41793925
I found the solution.
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Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

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