Solved

WSUS stopped working

Posted on 2016-09-01
8
118 Views
Last Modified: 2016-09-12
Hi Experts,

since some days my WSUS server is not running.
The service stopped after 5 minutes.

My server is a WIN2012R2 server with WSUS installed.
Some weeks ago all went fine.

Here is the error levent log:
The WSUS administration console was unable to connect to the WSUS Server via the remote API. 

Verify that the Update Services service, IIS and SQL are running on the server. If the problem persists, try restarting IIS, SQL, and the Update Services Service.

The WSUS administration console has encountered an unexpected error. This may be a transient error; try restarting the administration console. If this error persists, 

Try removing the persisted preferences for the console by deleting the wsus file under %appdata%\Microsoft\MMC\.


System.IO.IOException -- The handshake failed due to an unexpected packet format.

Source
System

Stack Trace:
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
   at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.ConnectStream.WriteHeaders(Boolean async)
** this exception was nested inside of the following exception **


System.Net.WebException -- The underlying connection was closed: An unexpected error occurred on a send.

Source
Microsoft.UpdateServices.Administration

Stack Trace:
   at Microsoft.UpdateServices.Administration.AdminProxy.CreateUpdateServer(Object[] args)
   at Microsoft.UpdateServices.UI.SnapIn.Scope.ServerSummaryScopeNode.GetUpdateServer(PersistedServerSettings settings)
   at Microsoft.UpdateServices.UI.SnapIn.Scope.ServerSummaryScopeNode.ConnectToServer()
   at Microsoft.UpdateServices.UI.SnapIn.Scope.ServerSummaryScopeNode.get_ServerTools()

Open in new window


Do you have any ideas ?
0
Comment
Question by:Eprs_Admin
8 Comments
 
LVL 16

Expert Comment

by:Shaik M. Sajid
ID: 41779574
did u deleted the files under this path ? if not then delete them and restart the server n check

%appdata%\Microsoft\MMC\
0
 

Author Comment

by:Eprs_Admin
ID: 41779614
I did it, but no success after the reboot.
The console comes up with Connection error.
Then I press Reset Server Node, and nothing happened.
0
 

Author Comment

by:Eprs_Admin
ID: 41779618
what kind of services I can check ?

Can I check the database ?
0
Backup Solution for AWS

Read about how CloudBerry Backup fully integrates your backups with Amazon S3 and Amazon Glacier to provide military-grade encryption and dramatically cut storage costs on any platform.

 
LVL 21

Assisted Solution

by:RK
RK earned 250 total points
ID: 41779666
Hi,

Go to IIS and check the WSUS Apppool status (under application pool). Is it started? if it's in stopped state, start it and try logging into WSUS.

This may also happen if the W3WP worker process and Windows Internal database is consuming more memory.
0
 

Author Comment

by:Eprs_Admin
ID: 41779691
I found it, because in MAY 2016 there was an update and all WSUS server crashed in the world.
0
 
LVL 18

Assisted Solution

by:awawada
awawada earned 250 total points
ID: 41781023
Did you check the health of your WSUS server with

wsusutil.exe checkhealth ?

After view the application event viewer.
0
 

Accepted Solution

by:
Eprs_Admin earned 0 total points
ID: 41787661
0
 

Author Closing Comment

by:Eprs_Admin
ID: 41793925
I found the solution.
0

Featured Post

Secure Your Active Directory - April 20, 2017

Active Directory plays a critical role in your company’s IT infrastructure and keeping it secure in today’s hacker-infested world is a must.
Microsoft published 300+ pages of guidance, but who has the time, money, and resources to implement? Register now to find an easier way.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Issue: One Windows 2008 R2 64bit server on the network unable to connect to a buffalo Device (Linkstation) with firmware version 1.56. There are a total of four servers on the network this being one of them. Troubleshooting Steps: Connect via h…
What to do when Windows Update is not working correctly? What tools can I use to detect the cause of the malfunction problem? What does this numeric error code mean? These and other questions that you have been asking in the past are answered here (…
In this Micro Tutorial viewers will learn how to restore their server from Bare Metal Backup image created with Windows Server Backup feature. As an example Windows 2012R2 is used.
This tutorial will walk an individual through the process of configuring their Windows Server 2012 domain controller to synchronize its time with a trusted, external resource. Use Google, Bing, or other preferred search engine to locate trusted NTP …

680 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question