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HP OFFICEJET PRO 8720 unable to scan

Posted on 2016-09-01
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Last Modified: 2016-09-06
hi experts,

 I have a printer HP 8720 and I installed the software and when I open HP Printer assistant and click on scan a document i get the error The HP Officejet Pro 8720 was not found.
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Question by:frankbustos
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John Hurst earned 500 total points
ID: 41780481
I have seen that error before on my HP 8610.  Solution (for me):

Uninstall the Printer, HP Help, HP Update, IRIS and anything else about that printer in Programs and Features.
Go to Devices and Printers, Printer Server Management, Drivers Tab and remove the HP driver.
Open cmd.exe with Run as Administrator, run SFC /SCANNOW and allow to complete.

Shut down, start up, get the full driver package from HP for your printer, install and be sure to follow the directions completely.
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Author Closing Comment

by:frankbustos
ID: 41786505
Thanks
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LVL 95

Expert Comment

by:John Hurst
ID: 41786745
You are very welcome and I was happy to help.
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