Solved

HP OFFICEJET PRO 8720 unable to scan

Posted on 2016-09-01
3
91 Views
Last Modified: 2016-09-06
hi experts,

 I have a printer HP 8720 and I installed the software and when I open HP Printer assistant and click on scan a document i get the error The HP Officejet Pro 8720 was not found.
0
Comment
Question by:frankbustos
  • 2
3 Comments
 
LVL 93

Accepted Solution

by:
John Hurst earned 500 total points
ID: 41780481
I have seen that error before on my HP 8610.  Solution (for me):

Uninstall the Printer, HP Help, HP Update, IRIS and anything else about that printer in Programs and Features.
Go to Devices and Printers, Printer Server Management, Drivers Tab and remove the HP driver.
Open cmd.exe with Run as Administrator, run SFC /SCANNOW and allow to complete.

Shut down, start up, get the full driver package from HP for your printer, install and be sure to follow the directions completely.
0
 

Author Closing Comment

by:frankbustos
ID: 41786505
Thanks
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41786745
You are very welcome and I was happy to help.
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

838 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question