Improve company productivity with a Business Account.Sign Up

x
?
Solved

HP OFFICEJET PRO 8720 unable to scan

Posted on 2016-09-01
3
Medium Priority
?
293 Views
Last Modified: 2016-09-06
hi experts,

 I have a printer HP 8720 and I installed the software and when I open HP Printer assistant and click on scan a document i get the error The HP Officejet Pro 8720 was not found.
0
Comment
Question by:frankbustos
  • 2
3 Comments
 
LVL 102

Accepted Solution

by:
John earned 2000 total points
ID: 41780481
I have seen that error before on my HP 8610.  Solution (for me):

Uninstall the Printer, HP Help, HP Update, IRIS and anything else about that printer in Programs and Features.
Go to Devices and Printers, Printer Server Management, Drivers Tab and remove the HP driver.
Open cmd.exe with Run as Administrator, run SFC /SCANNOW and allow to complete.

Shut down, start up, get the full driver package from HP for your printer, install and be sure to follow the directions completely.
0
 

Author Closing Comment

by:frankbustos
ID: 41786505
Thanks
0
 
LVL 102

Expert Comment

by:John
ID: 41786745
You are very welcome and I was happy to help.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message. Sometimes you just need to follow the instructions…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …
In a question here at Experts Exchange (https://www.experts-exchange.com/questions/29062564/Adobe-acrobat-reader-DC.html), a member asked how to create a signature in Adobe Acrobat Reader DC (the free Reader product, not the paid, full Acrobat produ…

589 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question