Word 2016 - Format for Second Level of Numbered List Possibly Corrupted

Word 2016/Win10

I have a document with a numbered list. On the second level, what should be a, b... do not display at all. I see a black square.
Black Squares in Numbered List
When I look at the settings (per Define New Multilevel List), nothing shows in the formatting-for-number field and I can't seem to type anything in that field.
Formatting for Number
When I click Font the following window appears...
Between 100...when I clear the window I can see the normal FONT window.
Word Font Window
Can anyone deduce what's going on? Thanks! Please let me know if I should attach the (scrubbed) document.
Steve
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Stephen KairysTechnical Writer - ConsultantAsked:
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JohnConnect With a Mentor Business Consultant (Owner)Commented:
More or less.  

First I just delete any corrupted lines (save the text only). It is not worth trying to fix.

So then I set my outer list

1.
2.
3.
4.

Then I go back <enter> <enter> after 1. and put in the inner list.
Then to 2. and put in the next inner list.

If the inner lists are the same, I make space, copy down the inner lists and change the text.

I do this for Board reports and while it takes a bit of work, I have the neatest reports at meetings.
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JohnBusiness Consultant (Owner)Commented:
I do this.

8. Item <enter> <enter>
New list a. item <enter> b. item and so on
Then <enter> <enter> and restart the first list.

When you are done, there will be some blank lines to delete. Delete from the lower to the higher up so as not to again from the higher up formatting into play.

It takes a tiny amount of work but it works out nicely for me.
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
8. Item <enter> <enter>
I assume you mean to position the cursor directly after line 8? I did so, and I now have (as expected) two bank lines between line 8 and the corrupted item a.


New list a. item <enter> b. item and so on
Please clarify what you mean by the above. You mean go to Define New Multilevel List?

Then <enter> <enter> and restart the first list.
So, I do the <enter> <enter> after lines a and b? And how to restart first list?]

Thanks.
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
OK, but how do I make Word "forget" about the malformatted levels (lines). I deleted the lines with the black box, went to the end of the 1st line, and pressed <enter> but the dreaded black box still appeared...
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JohnConnect With a Mentor Business Consultant (Owner)Commented:
I save the text (copy, paste into Notepad temporarily) and delete the corrupted lines.
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Stephen KairysConnect With a Mentor Technical Writer - ConsultantAuthor Commented:
Corrupted lines deleted. But the problem is not the lines themselves, but the setting within the dialog box for the multi-level list (level 2). When I put a level 2 line back, Word reverts to the bad format.

And, I'm starting to wonder if the whole doc is corrupted. I created a brand-new list and set the parameters for the 1st three levels. Now, when I enter a 1st-level item and press <tab>, nothing appears.

Finally, I shut down Word, restarted, and created a new document. Started a new list and (as I recall), set the 2nd-level formatting to my liking.

From the original document, copied the two text lines (I removed the formatting rather than use Notepad) and they copied fine with numbering. Same for the third-level.

Copied the "fixed" list back to the original doc. it seemed OK, but I did not want to take any chances. So, I copied the only other page in the original doc to the new doc, did some renaming. Done, as far as I can tell.

I have no logical explanation for the above, including why it occurred in the first place. The only oddity that comes to mind is that set the initial line number for level 1 to be 8. I did so to match the numbering in a related Confluence document.

John, thanks for your patient help.
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JohnBusiness Consultant (Owner)Commented:
It could be the entire document. I simply have never seen this happen.

Get the text (without formatting), start a brand new document and check.
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
The doc already looks fine to me.

I am going to close this question momentarily. Time to get back to actually creating content! :)

Thanks again!
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
John, thanks again. I credited myself with a zero-point Assisted Solution. Reason: I went off in a different direction, triggered by your helpful comments.  The above does not mean your sol'n was lacking, it's just that I thought my comments might help someone reading this thread.

Have a good evening.
Steve
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JohnBusiness Consultant (Owner)Commented:
Thanks for the update
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