Arkel Thompson
asked on
Windows 10 upgrade issues
I have a surface 3 that ran fine with Windows 8.1 but after upgrading to 10, it now takes longer to boot. Also the screen flickers and random BSOD. Anybody notice strange problems after Windows 10 upgrade and what should I do? Don't want to go back to 8.1.
Already did a refresh and have the same problem.
Already did a refresh and have the same problem.
ASKER
Thank you John Hurst, I was thinking about updating it to the latest Windows 10 anniversary update, but not sure if it's a hardware related problem. Would look to run it in safe mode and post the results. Sorry for the confusion, I meant reset the Pc.
A number of the Windows 10 machines I service, including my own ThinkPad here that I am currently using, needed to use the Media Creation Link above to update to the Anniversary version. But the updates succeeded and all is well.
Do the driver updates first. Also make certain your Anti Virus is the newest version.
Do the driver updates first. Also make certain your Anti Virus is the newest version.
SOLUTION
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ASKER
Good day all,
So I've updated the machine to the latest windows update and still getting the same problem with the jumping screen but effects are shortened and the system is taking long to boot. I check the SSD with two utilities and they both say the disk is healthy. I also found this link with users having similar problems but no real solutions.
http://www.surfaceforums.net/threads/surface-pro-3-windows-10-screen-flicker-flashing-retail-build.16225/
So I've updated the machine to the latest windows update and still getting the same problem with the jumping screen but effects are shortened and the system is taking long to boot. I check the SSD with two utilities and they both say the disk is healthy. I also found this link with users having similar problems but no real solutions.
http://www.surfaceforums.net/threads/surface-pro-3-windows-10-screen-flicker-flashing-retail-build.16225/
Did you try BIOS, Chipset and Video driver updates as suggested earlier. That came up in the article as well.
ASKER
Well shouldn't that be updated with the Windows anniversary upgrade and firmware? It's more like a tablet yet laptop, I don't know how to treat it......lol
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ASKER
That's true, the BIOS don't update via Windows update, chipsets I'm not sure but yes for video. But remember that the Surface is not a laptop and it falls under Microsoft. I did download the drivers but didn't install them because I don't have the device at hand, hence the delay in responses. I agree with checking with Microsoft 1st since they are aware of the situation. Thanks would update you.
ASKER
The problem is still ongoing, I told the user to check Microsoft since it's a surface since they would know best what to do.
Thanks for the update. After the user updates you, post another question if need be.
Try the following:
Update BIOS, Chipset and Video Drivers for your machine.
Then run a Windows 10 Repair Install.
Go to the Media Creation Link
https://www.microsoft.com/en-us/software-download/windows10
Click on Upgrade to Windows 10 (even if Windows 10 is running), click on the Download button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything