messenger app crashes

galaxy s6 Sm-g900p
android 6.0.1
boost mobile

my default messaging app lets me see incoming and send outgoing sms but crashes within seconds frequently
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Pallavi GodseConnect With a Mentor Sr. Digital Marketing ExecutiveCommented:
First thing you should do is wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.
Jackie ManConnect With a Mentor Commented:
Wipe cache partition means factory reset
Jackie ManConnect With a Mentor Commented:
Technically, upgrade to Android 6.0.1 will not result in your problem unless your messaging app is not compatible and you need to change the default messaging app to Hangouts app.
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rgb192Author Commented:
i do not want to do factory reset yet;

because i already did factory reset and then installed all my apps

are you saying i should install hanouts instead
Jackie ManConnect With a Mentor Commented:
For SAMSUNG phone, it is better to use Hangouts app.
Jackie ManCommented:
Any update?
rgb192Author Commented:
worked after I restarted phone.

thank you for suggestions
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