Citrix Remote Desktop - Can't reach file server
Posted on 2016-09-02
I have a situation involving a user not being able to reach our file server from within a Citrix desktop which is a little perplexing but I'll try to be as clear as possible with details.
Let's take it from the top...
One of my user's came to me reporting that he could not use a shortcut that sits on the user's Citrix remote desktop nor could he use a shortcut in the Start Menu either. Other member of his team, however, use the shortcuts successfully. I come to find that both of these shortcuts point to the same file server. When this user attempts to use the shortcut, he gets an error message stating the the path could not be found. I tried to browse to that server and was not able to. I checked AD permissions to make sure they were on point. I checked the remote settings of the two servers and they were fine. In my efforts to troubleshoot and diagnose the issue, I did make one discovery:
So the user is using a company laptop in which is goes into Citrix for. So I wanted to see if he could RDP into servers just to see if he could reach other machines using his account. The only two servers that came to mind that he would have the permissions to RDP into were XenApp servers. I attempted to RDP into the Xenapp server right from his desktop and it accepts his credentials but then when its about to start preparing his desktop, the RDP window closes suddenly. I tried the same thing from my computer using his credentials and got the same result.
At this point, I honestly don't know what to check for. I'm probably missing some steps that I did or areas I checked but any help that the community could provide is greatly appreciated!