iphone 6

I have done something to my phone, inadvertently of course, where when other people call me I can hear them fine, they cannot hear me. If I YELL they can barely hear me.

What is the setting to adjust that?

Thanks
Richard KortsBusiness Owner / Chief DeveloperAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

FOXActive Directory/Exchange EngineerCommented:
Follow the instructions in this link
ref link: techin.oureverydaylife.com/make-iphone-microphone-louder-15836.html
0
JohnBusiness Consultant (Owner)Commented:
Also, you may need to connect with iTunes to permit a firmware update. That happened on my iPhone SE (6s) and connection to iTunes brought my voice back. I was at the Apple store, they checked out the phone and said firmware was the likely reason.

Also, back up fully to iTunes, back up your Camera Roll (using Windows Auto Play) and then consider full reset and restore.

I had your issue and firmware seems to have been a permanent fix.
0
Richard KortsBusiness Owner / Chief DeveloperAuthor Commented:
John,

I need more details, I go to iTunes & it's all about music; I go to More, nothing looks meaningful.

Thanks
0
CompTIA Network+

Prepare for the CompTIA Network+ exam by learning how to troubleshoot, configure, and manage both wired and wireless networks.

FOXActive Directory/Exchange EngineerCommented:
Rich, scroll down to updating with Itunes
ref link: https://support.apple.com/en-us/HT204204
0
JohnBusiness Consultant (Owner)Commented:
Open iTunes and then connect your iPhone. You will see a little PHONE Icon top near the left. Clift on that and you will see your iPhone screen. From there (you should have been here before) you can back it up.
0
Richard KortsBusiness Owner / Chief DeveloperAuthor Commented:
Foxluv,

Mine looks NOTHING like that at all. Of course, I can't take an iPhone screen shot, don't know how

If I scroll down it has at the bottom Redeem, Send Gift,

next line: Apple ID,

next line terms & conditions.

I tried turning up the volume, can't tell cause I call from my land line, can't tell if I can hear my voice or not.
0
Richard KortsBusiness Owner / Chief DeveloperAuthor Commented:
John,

There is no phone icon on top left. VERY tiny what MIGHT be phone icon, near battery status on top right.
0
JohnBusiness Consultant (Owner)Commented:
This icon here and click on it

iTunes-V12--iPhone-Icon-Screen
1
Richard KortsBusiness Owner / Chief DeveloperAuthor Commented:
Oh, you guys are talking about opening iTunes from my COMPUTER?

Don't even know if I have it there, I'll look.
0
JohnBusiness Consultant (Owner)Commented:
You need to install iTunes on your computer so you can back up.
1
Richard KortsBusiness Owner / Chief DeveloperAuthor Commented:
To all,

See attached.

I got this far & it is updating software now.

I fail to see how firmware updates (or anything else) is initiated from this place.

It's all about music & NOTHING about updating.

FYI, it's taking a VERY long time for the software update.
iTunes_win10.jpg
0
JohnBusiness Consultant (Owner)Commented:
If it is connected by USB it will finish.

There is nothing in iTunes about firmware. Apple told me that at their service (genius) bar at my local store. My phone is now working properly and I did not do anything else.
0
JohnBusiness Consultant (Owner)Commented:
Also you need to click on the phone icon where I pointed you to in order to see the phone setting screen. Apple hide tools, just like Microsoft.
0
Richard KortsBusiness Owner / Chief DeveloperAuthor Commented:
You said this earlier:

"Also, you may need to connect with iTunes to permit a firmware update. That happened on my iPhone SE (6s) and connection to iTunes brought my voice back. I was at the Apple store, they checked out the phone and said firmware was the likely reason."

That's where I got "firmware".

So right now, I'm TOTALLY confused.

It appears that it finished, I can turn on my iPhone, etc.

Of course it said nothing about being done, we are miles away from my ORIGINAL problem.

I guess the hope is with all this voodoo, maybe it got fixed.

I'll have somebody try to call me.

I like my iPhone, but boy, if anything goes wrong, seems like a nightmare to figure out / fix.
0
JohnBusiness Consultant (Owner)Commented:
First, I cannot repair your phone over the internet if it has a hardware issue.

Second: Here is what happened to me.

1. New iPhone SE (6s guts) about a month ago.
2. Good colleagues tell me I sound muffled and garbled.
3. Go to Apple Store and make an appointment.
4. Day of appointment first thing. Connect up and back up and save my Camera roll. Why? They might replace the phone.
5. Get to Apple. Nothing wrong. Call my colleague. No issues.
6. Why I ask?
7. Apple technician says possibly firmware.
8. I KNOW I am not alone (you have the same issue).

All done and phone has been working fine ever since.
1

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
JohnBusiness Consultant (Owner)Commented:
Thank you and good luck with your phone
0
Richard KortsBusiness Owner / Chief DeveloperAuthor Commented:
Hope I don't have to go to the Apple Store-----------Nightmare
0
JohnBusiness Consultant (Owner)Commented:
They improved our store. Walk in, see someone, they make an appointment and text you when ready. It is in a big Mall and so that works for us.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
iPhone

From novice to tech pro — start learning today.