Outlook message drag and drop into folders not working

This is likely Office 360 Outlook.
Drag and drop messages from folder to folder sometimes works and mostly doesn't.
I read where pressing ESC, maybe more than once, would fix this.  It didn't.

I was able to drag a message from Inbox to an Inbox subfolder but not back again.
Move or Cut and Paste are the only things that work and the user finds that too unwieldy.

I need to fix it.
LVL 26
Fred MarshallPrincipalAsked:
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☁ François Peroux ☁Connect With a Mentor Infrastructure ConsultantCommented:
Hello,

1. Try to run outlook.exe /safe (with ''Run''), is it the same issue ?

2. You can try outlook.exe /resetnavpane (in "Run" too).

3. Try to create a new Outlook profile if those solutions didn't resolved your problem.

4. Lastly, try a full repair (online repair), restart your computer and try again.

Let me know !
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Fred MarshallPrincipalAuthor Commented:
I did everything suggested but no improvement.  I figured the next idea would be to create a new profile so I created a new profile.  I'd not seen 365 work much before.  It seemed to reconstitute everything and now the problem is gone without any more trouble than naming a new profile really.
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Fred MarshallPrincipalAuthor Commented:
A new profile did it.  I believe the important mail account was IMAP so it all went very smoothly.
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