Solved

WordPress AWS: site goes down

Posted on 2016-09-02
2
94 Views
Last Modified: 2016-09-06
My site was down yesterday and when my developer restarted it, all was fine. Now it's down again.

I have admin access and AWS root access.

What is the logical next step? It seems like an AWS problem.

How do I restart the server?
How do I contact them to find the problem?
0
Comment
Question by:newbieweb
2 Comments
 
LVL 33

Accepted Solution

by:
shalomc earned 500 total points
ID: 41783072
How do you know it's an AWS problem?
Did you size the AWS instance to the amount of traffic your web site gets?
Do you have monitors on CPU usage, network usage, and disk space?
Do you look at your access logs and php errors?
Do you have the latest Wordpress version? Apache? Mysql? Php? Was the server built from scratch, or was it restored from the developer's image?
Your first point of contact should be your developer. AWS provides support only if you buy technical support from them.
If you use AWS just to  run a wordpress site, have no operations team with AWS knowledge, and your developer is strong on Wordpress themes but weak on Linux configuration, then stop right now.
Go get a hosted wordpress plan, pay between $5 and $30 a month and sleep well at nights.
Ask on EE for wordpress hosting recommendations.
1
 

Author Closing Comment

by:newbieweb
ID: 41786959
thanks
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Is your company's data protection keeping pace with virtualization? Here are 7 dynamic ways to adapt to rapid breakthroughs in technology.
Introduction This article is intended for those who are new to PHP error handling (https://www.experts-exchange.com/articles/11769/And-by-the-way-I-am-New-to-PHP.html).  It addresses one of the most common problems that plague beginning PHP develop…
In this video tutorial I show you the main steps to install and configure  a VMware ESXi6.0 server. The video has my comments as text on the screen and you can pause anytime when needed. Hope this will be helpful. Verify that your hardware and BIO…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now