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Kyocera Command center RX sends scans to folder via PDF format

Posted on 2016-09-02
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Last Modified: 2016-09-24
How do I change the file format to TIFF?   I want the Kyocera Ecosys M3550idn to send to all the workstations shared folders in TIFF format.  This seems straight forward but I can't find the button to switch the setting.
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Question by:snoopaloop
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by:Joe Winograd, EE MVE
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Download the Command Center Operation Guide from here:

http://cdn.kyostatics.net/dlc/eu/documentation/usermanual/command_center_og.-downloadcenteritem-Single-File.downloadcenteritem.tmp/Operation_Guide...ENTER_(ENG).pdf

Look on page 25 for the File Format item:
Selects the format of forwarded files from PDF or TIFF.(This item has effect when the forwarding destination is E-mail, SMB, or FTP.)
You may also want to adjust the quality, which is on page 20 in the Image Quality PDF/TIFF/JPEG item:
Selects the file quality mode (1 [Low] to 5 [High]) in which the scanned data will be saved.
Regards, Joe
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by:snoopaloop
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Page 25 is related to FAX/i-FAX > Common > RX/Forward Requirements > Requirement List that starts the dialogue 3 pages prior.   I don't believe I have this option nor do I think this fax section will fix my SMB scan issue.
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by:WalkaboutTigger
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Page 20 of that manual explains how to change the File Format.
Depending upon firmware version of the Kyocera, you may not have TIFF as an option.
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by:Joe Winograd, EE MVE
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> Page 25 is related to FAX/i-FAX

You are correct...my bad...sorry about that! Starting on page 19 is a section called Scanner Page:
This section includes settings that apply to the scanning function of the machine
The next page has the File Format item, which applies to scanning, not faxing:
Selects the file format in which the scanned data will be saved.
I don't have that device, so I can't say what the choices are for File Format, but since the very next item in the list is Image Quality - PDF/TIFF/JPEG, there's an excellent chance that those are the three options for File Format, Regards, Joe
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by:snoopaloop
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I'm under function setting, common job settings, and adjust file settings as displayed in the attachment.  I can't find a "scanner page"
Capture.PNG
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by:Joe Winograd, EE MVE
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You get to the Scanner Page via the Start tab and then Scanner. It should look something like this (may have a different appearance depending on your version):

CommandCenter Start
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by:snoopaloop
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My GUI is different.
Capture.JPG
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by:Joe Winograd, EE MVE
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UI changes are not uncommon. Since I don't have it here to test, all I can do is make educated guesses. Seems to me either Device Settings or Function Settings would be the logical place for it. I noticed in your previous screen shot the File Default Settings:

file default settings
I see that you set it to TIFF. Is that not working for scanning?
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by:snoopaloop
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Correct. I changed from PDF to TIFF and it did nothing.
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by:Joe Winograd, EE MVE
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That's in Function Settings. Anything look related to file format in Device Settings?

Are you on the latest Command Center version for your device? If not, I suggest updating to the latest release.
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The unit appears to be defective. The staff say tiff images appear black. The firmware has been updated.
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by:snoopaloop
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There's no real fix other than replacing the unit.
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by:Joe Winograd, EE MVE
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Thanks for the update — and the points! Good luck with your new unit. Regards, Joe
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