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Kyocera Command center RX sends scans to folder via PDF format

How do I change the file format to TIFF? I want the Kyocera Ecosys M3550idn to send to all the workstations shared folders in TIFF format. This seems straight forward but I can't find the button to switch the setting.

SOLUTION

Joe Winograd

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snoopaloop

ASKER

Page 25 is related to FAX/i-FAX > Common > RX/Forward Requirements > Requirement List that starts the dialogue 3 pages prior. I don't believe I have this option nor do I think this fax section will fix my SMB scan issue.

Darrell Porter

Page 20 of that manual explains how to change the File Format.
Depending upon firmware version of the Kyocera, you may not have TIFF as an option.

Joe Winograd

> Page 25 is related to FAX/i-FAX

You are correct...my bad...sorry about that! Starting on page 19 is a section called Scanner Page:

This section includes settings that apply to the scanning function of the machine

The next page has the File Format item, which applies to scanning, not faxing:

Selects the file format in which the scanned data will be saved.

I don't have that device, so I can't say what the choices are for File Format, but since the very next item in the list is Image Quality - PDF/TIFF/JPEG, there's an excellent chance that those are the three options for File Format, Regards, Joe

snoopaloop

ASKER

I'm under function setting, common job settings, and adjust file settings as displayed in the attachment. I can't find a "scanner page"
Capture.PNG

Joe Winograd

You get to the Scanner Page via the Start tab and then Scanner. It should look something like this (may have a different appearance depending on your version):

snoopaloop

ASKER

My GUI is different.
Capture.JPG

SOLUTION

Joe Winograd

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snoopaloop

ASKER

Correct. I changed from PDF to TIFF and it did nothing.

Joe Winograd

That's in Function Settings. Anything look related to file format in Device Settings?

Are you on the latest Command Center version for your device? If not, I suggest updating to the latest release.

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snoopaloop

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snoopaloop

ASKER

There's no real fix other than replacing the unit.

Joe Winograd

Thanks for the update — and the points! Good luck with your new unit. Regards, Joe