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Audio Bluetooth Device Connects But Shows Disconnected in Windows 7 Ultimate 32 bit

Posted on 2016-09-03
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Last Modified: 2016-10-22
I have a strange issue which my PC, which has installed Windows 7 Ultimate 32 BIT. I have purchased a Bluetooth headset and I pair it with the machine and all goes well. It's paired and the icon shows in the Devices & Printers. So I then visit the audio icon on the bottom right of the taskbar, right click, open Playback devices and here is what it shows.

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Both Bluetooth devices show as disconnected. I click to connect but nothing happens.
I have searched over the web and there are similar cases and different solutions but for some reason its still not working, im not sure if its lacking drivers or have outdated drivers. If it helps, I have connected the Device to my phone and it works perfectly.

Any help to solve the issue would be very appreciated.
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Question by:Austin Galiza
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John Hurst earned 1000 total points (awarded by participants)
ID: 41783642
For your particular computer, go to the manufacturer's support site and download the Bluetooth driver.

Install the Bluetooth driver and then check in Device Manager if Bluetooth is working properly.

Now restart the computer and test again.
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by:Jackie Man
Jackie Man earned 1000 total points (awarded by participants)
ID: 41784646
Is there a Bluetooth icon in the systray, i.e. the lower right corner of your taskbar?

Most Bluetooth devices are connected via Bluetooth icon.
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Expert Comment

by:John Hurst
ID: 41805224
@Austin Galiza  - Did you update the Bluetooth driver?  That should fix it.
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Expert Comment

by:Jackie Man
ID: 41827358
Any update?
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