Western Digital Hard Drives

I have two Western Digital "My Book" desktop drives that I have been using to back up data on my Windows 10 computer (I've been using them since Windows 7).  All of a sudden, when I plug them in, they fail to appear in my MS Explorer.  When I go to GoodSync (my backup program) the drives appear, so I know they are properly connected and Windows recognizes them.  How can I get Explorer to recognize them so I can work with the files?  I'm not aware of any changes that were made to my system since the last time I used them.

Thanks,

Phil Simmons
philsimmonsAsked:
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web_trackerConnect With a Mentor Commented:
Sometimes the usb ports get cluttered us with the previous devices that were plugged into the usb ports and the new device plugged into the usb port is not detected. I use a free standalone app that solves this problem called usboblivion, This app does wonders for fixing usb problems, I use it quite often when we have usb issues.  I learned of the tool from xperts exchange.. and have been using it since.  It can be downloaded from here: https://sourceforge.net/projects/usboblivion/
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nobusCommented:
check in disk manager if they are seen - and check if a drive letter is assigned - if not , do so
you can also try other usb ports
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Sajid Shaik MSr. System AdminCommented:
Nobus is right .. most probably the issue comes like this..
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JohnConnect With a Mentor Business Consultant (Owner)Commented:
Try the drives on another computer in all the USB ports on the other computer to verify that the drives are working.

Try shutting the computer down, not restarting, and then start up again.
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philsimmonsAuthor Commented:
Thanks for your help
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nobusCommented:
Phil, let us know what was the solution, and don't forget to close the Q
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philsimmonsAuthor Commented:
I used USBOblivion, and rebooted a few times.  The problem was solved.  Thanks,
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philsimmonsAuthor Commented:
I don't like the new format for Experts Exchange.  For the life of me, I can't find a way to accept an answer or close the question.  I can click on "Best Solution" and "Assisted Solution" (which I've done several times), but I can't find a way to close the question.  I'll keep trying.
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JohnBusiness Consultant (Owner)Commented:
You seem to have closed it. Thank you.
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web_trackerCommented:
I am glad I was able to help. This is one tool I keep in my tool box.
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