Western Digital Hard Drives

philsimmons
philsimmons used Ask the Experts™
on
I have two Western Digital "My Book" desktop drives that I have been using to back up data on my Windows 10 computer (I've been using them since Windows 7).  All of a sudden, when I plug them in, they fail to appear in my MS Explorer.  When I go to GoodSync (my backup program) the drives appear, so I know they are properly connected and Windows recognizes them.  How can I get Explorer to recognize them so I can work with the files?  I'm not aware of any changes that were made to my system since the last time I used them.

Thanks,

Phil Simmons
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Top Expert 2013

Commented:
check in disk manager if they are seen - and check if a drive letter is assigned - if not , do so
you can also try other usb ports

Commented:
Nobus is right .. most probably the issue comes like this..
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Try the drives on another computer in all the USB ports on the other computer to verify that the drives are working.

Try shutting the computer down, not restarting, and then start up again.
Computer Service Technician
Commented:
Sometimes the usb ports get cluttered us with the previous devices that were plugged into the usb ports and the new device plugged into the usb port is not detected. I use a free standalone app that solves this problem called usboblivion, This app does wonders for fixing usb problems, I use it quite often when we have usb issues.  I learned of the tool from xperts exchange.. and have been using it since.  It can be downloaded from here: https://sourceforge.net/projects/usboblivion/

Author

Commented:
Thanks for your help
Top Expert 2013

Commented:
Phil, let us know what was the solution, and don't forget to close the Q

Author

Commented:
I used USBOblivion, and rebooted a few times.  The problem was solved.  Thanks,

Author

Commented:
I don't like the new format for Experts Exchange.  For the life of me, I can't find a way to accept an answer or close the question.  I can click on "Best Solution" and "Assisted Solution" (which I've done several times), but I can't find a way to close the question.  I'll keep trying.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You seem to have closed it. Thank you.
Robert RComputer Service Technician

Commented:
I am glad I was able to help. This is one tool I keep in my tool box.

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