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check in disk manager if they are seen - and check if a drive letter is assigned - if not , do so<br />
you can also try other usb ports
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check in disk manager if they are seen - and check if a drive letter is assigned - if not , do so
you can also try other usb ports

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Nobus is right .. most probably the issue comes like this..
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Nobus is right .. most probably the issue comes like this..

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Phil, let us know what was the solution, and don't forget to close the Q
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Phil, let us know what was the solution, and don't forget to close the Q

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I used USBOblivion, and rebooted a few times. &nbsp;The problem was solved. &nbsp;Thanks,
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I used USBOblivion, and rebooted a few times.  The problem was solved.  Thanks,

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I don't like the new format for Experts Exchange. &nbsp;For the life of me, I can't find a way to accept an answer or close the question. &nbsp;I can click on &quot;Best Solution&quot; and &quot;Assisted Solution&quot; (which I've done several times), but I can't find a way to close the question. &nbsp;I'll keep trying.
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I don't like the new format for Experts Exchange.  For the life of me, I can't find a way to accept an answer or close the question.  I can click on "Best Solution" and "Assisted Solution" (which I've done several times), but I can't find a way to close the question.  I'll keep trying.

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You seem to have closed it. Thank you.
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I am glad I was able to help. This is one tool I keep in my tool box.

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<div class="content wysiwyg-content">
I have two Western Digital &quot;My Book&quot; desktop drives that I have been using to back up data on my Windows 10 computer (I've been using them since Windows 7). &nbsp;All of a sudden, when I plug them in, they fail to appear in my MS Explorer. &nbsp;When I go to GoodSync (my backup program) the drives appear, so I know they are properly connected and Windows recognizes them. &nbsp;How can I get Explorer to recognize them so I can work with the files? &nbsp;I'm not aware of any changes that were made to my system since the last time I used them.<br />
<br />
Thanks,<br />
<br />
Phil Simmons
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I have two Western Digital "My Book" desktop drives that I have been using to back up data on my Windows 10 computer (I've been using them since Windows 7).  All of a sudden, when I plug them in, they fail to appear in my MS Explorer.  When I go to GoodSync (my backup program) the drives appear, so I know they are properly connected and Windows recognizes them.  How can I get Explorer to recognize them so I can work with the files?  I'm not aware of any changes that were made to my system since the last time I used them.

Thanks,

Phil Simmons

Western Digital Hard Drives

Storage devices include any device used for storing and retrieving digital information. Hard disk drives (HDDs) use one or more rigid ("hard") rapidly rotating disks (platters) coated with magnetic material. Data is accessed in a random-access manner, meaning that individual blocks of data can be stored or retrieved in any order and not only sequentially. The primary competing technology for secondary storage is flash memory in the form of solid-state drives (SSDs), but HDDs remain the dominant medium for secondary storage due to advantages in price per bit and per-device recording capacity. CD-RW (Compact Disc-ReWritable) is a digital optical disc storage format that allows information to be stored outside the mechanical HDD.

Storage Hardware

WD, a Western Digital company, is a long-time innovator and storage industry leader. As a storage technology pacesetter, the company produces reliable, high-performance hard disk drives and solid state drives. These drives are deployed by OEMs and integrators in desktop and mobile computers, enterprise computing systems, embedded systems and consumer electronics applications, as well as by the company in providing its own storage products. WD’s leading storage devices and systems, networking products, media players and software solutions empower people around the world to easily save, store, protect, share and experience their content on multiple devices. WD was established in 1970 and is headquartered in Irvine, Calif. For more information, please visit the company’s website at www.wd.com.

Western Digital

The term "Backup" means the methods and processes involved to copy computer data (system data as well as application data) to media other than the ones where the data originally live (disk, tape, optical, cloud). "Restore" in turn means the methods and processes involved in data recovery, i. e., bringing back copied computer data to their original location. Backup/Restore primarily serves as a means of protection against data loss, be it due to disaster, corruption or sabotage. It can also be used for recovering data from an earlier point in time and even for cloning machines or applications. There is a wide variety of backup/restore software available, from expensive commercial products to free or open source tools.